Quality First Auto Service

This is my first review on google but long overdue for this family repair shop. I have been recommending them for years to others. All work environments try to be perfect, but that doesn't define them. It is when things don't go perfect, and the no hesitation decision to do the right thing for the customer and the business that makes me continue to come back. They continue to set the bar for how an automotive facility should be run. Daniel, Mike, and Tim are good people.

They really know what they are doing. Staff is great and prices are reasonable. First timer and will be taking our other vehicle to them for service. Have ordered parts for my next visit!

Had both a thermostat replaced and radiator flush and filled here after my check engine light came on. I dealt with Tim and his son Daniel and both were very friendly and knowledgeable. Work was done in a timely manner and at a reasonable cost. I would come back again as they have earned my trust. Better to help out a small business than a dealership sometimes.

This shop took care of a Classic 1984 Bronco that I sold to a Colleague. The bronco was broken into and damaged and needed repairs. I referred my colleague to this shop as I had heard great things about them from my neighbors. From what I heard it was fixed really fast and for a very reasonable price, especially admirable because it was an insurance claim and they did not overcharge even an insurance company. I will continue to refer them to others.

This place is awesome! They are wizards over here. We needed a carburetor rebuilt and they did a fantastic job. Everything was cleaned and flow tested. Before and after pics:

These guys do good quality work. Have used them multiple times, and I’m definitely not easy to please when it comes to spending money.

One of the best mechanic I have experienced. I asked to have my 2014 Nissan Sentra fixed due to 3 of the AC compressor bolts broken off and seized to the engine. Most shops wasn't able to do it but they fixed it within a day.

Always have a good experience here , taken my car here 3 times very honest and good work.

My grandparents, parents, and all my family has been coming here for countless years. The are always fair, have integrity, and are just great people that you can trust to solve any issue your vehicles might be experiencing. And if they’re not the best people for the job they will point you to the place that can help. Worth it every time!!

People say this place is great, blah blah blah.... I would say the staff here is professional, accurate, honest, and great to work with. THIS IS one of those shops that you can trust, get my car looked at.. provide an honest and fair quote, and get my car back in time and back on the road. Definitely comes back, because great auto service provider are hard to come by.

Tim and Daniel are really amazing guys. First, let me tell you that I took my 2003 Toyota Camry to them and asked to have the rear brake shoes, valve cover gasket and serpentine belt replaced. Daniel called me back after checking the car and not only did he tell me that the brakes were in good shape but also the gasket. He recommended adjusting and cleaning the brake shoes. He changed the belt but essentially said that it could wait if I wanted to. Long story short, what would have appeared to be a 500+ bill turned into a lot less. If was all thank to Daniel for giving me the right advice and letting me know what should be done, what could be done and what should be monitored.

I am sold on this shop. Other mechanics would have not been as professional and certainly not honest and/or hardworking. You guys got a new customer! Thank you again!

My son had a problem because the Check Engine light was on. I didn't know who I would call in Richardson. I read reviews about Quality First Auto Service in Richardson, TX and tried them for the first time. It turned out Daniel who is a mechanic was amazing!! He fixed it and had very clear explanations. He also found another issue that I was having for a long time with the Throttle bore being very dirty, he cleaned it and it works perfect now. The BEST of all was that he didn't try to sell us more than we needed or scam us. The price was fair and I would recommend this shop to anyone. He's a GREAT guy who you can trust.

Three words describing Quality First Automotive are Integrity, Friendly and Honest!
I am a loyal customer for 8 or 9 years now. Tim and Daniel are great guys and know their profession well.
Thanks guys for caring for my cars over the years!

Needed a car repair and didn't already have a mechanic I have used. Ran the diagnostic myself and already had an idea of the problem. I searched for mechanics in Google reviews and called a few. These guys were my third or fourth call but will be my go to mechanic if I need one again. They were great and treated me like family. They did the due diligence and find the cheapest way to get my car back up and going.

If you need a good honest mechanic, give these guys a shot.

Helped me arrange towing and repair of a truck for my daughter over the phone from out of town. Great service. Professional, prompt, and knowledgeable. Truck is running great, price was competitive. Highly recommend this team! This is the way a shop like this ought to run, they did everything with excellence. Thanks Quality First, greatly appreciated!!!

I was nervous about taking my truck to the mechanic but the experience was great. They dealt with the warranty company and even went the extra mile to make sure I had my truck back for the holidays. We will be taking all of our cars there from here on out, for everything from oil changes to full engine repairs. They definitely just got a lifetime customer

We first learned of Quality when I was told by a certified Lexus mechanic that my car needed a new transmission, to the tune of $5000+. First I laughed, then left there and went to a transmission shop, who, after a day or so, told me I didn't have a transmission problem, but they didn't know exactly what it was. They recommended Quality because they were good at diagnosing problems. Long story...they did figure out that my issue involved a loose ground wire. A little more complicated than that, but I was only out around $500 rather than $5000. Big difference. Since then we have used Quality for almost everything on all our vehicles, and have recommended them many times.

I recently had several things worked on on my car. I was impressed. I called and talked to several mechanics over the phone first. I ended up on a very long call with Daniel. He was so patient with me and all of my questions. He never got irritated at all. Other places I called basically rushed through my questions and gave me very vague answers. Over the phone, in person, and after my work was completed I never felt taken advantage of like so many mechanics try to do with women. My husband even ended up taking his truck there to get something fixed. He was impressed by how quick the turnaround was. He, as well as I, would highly recommend this place to anyone needing work done.

Best Auto Repair shop i have ever been to hands down! By far the most honest, real people i have ever experienced in a auto shop. Ashley (the owner) was a very kind man. I called the shop and had my car taken in that day. April (the receptionist) called the towing company and had my vehicle towed up the auto shop from my school. When i got there they immediately began to look at my car. I filled out paper work and explained to them the issues with my vehicle. I drive a 2011 Chevy Cruze and it was over heating and had a rattling noise under the hood. Despite the Cruze being a new model all together Ashley was extraordinarily knowledgeable about the vehicle and jumped in immediately. They are 100% and honest and explained to me this could be a minor issue that could be easily fixed or it could end up being something much more serious, potentially evolving needing a new vehicle. They told me not to worry and that they would initially being trying the simple solution and let me know the status from there. And he was right all it needed was a new water pump, thank goodness! My car was in the shop for only 2 days and was done and ready to go! April picked me up from and brought me out to my car when it was finished! Amazing prices as well, very reasonable and all in all such a great experience. Such nice honest people, i will not be bringing my vehicle any where besides to Ashley for now on!!

I'd like to thank Tim for his work he completed on my Mustang GT and the thorough diagnostics. He reached out to explain what the issues were with the vehicle before moving forward. I appreciate everyone at Quality First Auto for their help and for getting my car running.