Simply Mac

Overall they did a great job fixing my MacBook. The display was having trouble and was covered by a warranty by Apple and they fixed two recalls. Also they did a great job and cleaned it really good before it came back.👌 I wish there would have been a bit more communication but it was fixed and I am thankful!

Wasn’t sure what to expect since I only dealt with Apple for repairs in the past. I brought my Mac book in for a lid replacement. From drop off to turn around it took only 6 days! That’s extremely quick considering they didn’t have the part in stock. Communication from the staff was excellent. The tech, Billy (I hope I remembered his name?), was great. I will return for future business as well as purchases.

By far THE BEST in Tyler! I have been to several tech stores and Simply Mac is the best hands down. They are so informative and nice. They do courtesy calls and update your device if it’s needing repaired. All the employees are GREAT, but I have to point out Amanda and Ashley because they were so nice and helped me every step of the way! Thank you Simply Mac!

Went in a few months back to see if they had any new iMacs in stock even though I knew they probably didn’t because of back orders. Matt was very helpful in showing me what I could get and what I needed to go along with what I wanted. I told him I work in the shopping center and to let me know when they got some in. Well yesterday he remembered and came through! If you’re in need of new Apple products or repair, go see Matt!

These guys made my experience simply great! Had a bad battery, Apple offered a free repair but being that this is a third party store, there was still a charge. Yes that can be quite frustrating but the guys came up with a solution to help and Apple took care of the rest.
Thanks for getting my phone back to 100 %, literally, and for the compromise to make my experience great!

I've always received excellent service at this store. I particularly like the lessons, although I do wish I could go in weekly for one. :) It takes me more than once to learn something about phones! They are very good about refreshing my memory though. I am on wait with Apple Support right now, however, when I thought I was calling the store. :( I did put all my pictures on my computer, but now I need to know what to do...

Everyone was extremely nice and very helpful. My daughter's Iphone broke and they were gracious enough to assist us in sending it back to Apple. I needed to back it up before I sent it back and they were very patient and happily assisted me when I ran into an issue with it. Thank you to your staff for their professionalism, kindness, and for going out of their way to make our experience with Simply Mac a great one. We will definitely be back!

Very professional and knowledgeable. I walked in with an iPhone I had purchased elsewhere. It was locked in a recovery mode and the technicians at the original seller (Best Buy) didn't know enough to be of help so they referred me to Simply MAC. That was the first really useful thing they did for me. Simply MAC had me back out the door in less than an hour with a fully functional and fully data-restored phone! Good folks, reasonable prices and know what the hell they're doing....as good as it gets.

My 2018 laptop battery had completely quit on me, and I took it to Simply Mac to try and come up with a solution. A week and half later it was fixed. Was a pleasant experience! Would recommend to all.

Any time I have trouble with my iPhone, I go to Simply Mac! It’s great to have access to top of the line help available and you can do in person not the phone. The techs are outstanding and a great source of relief to a non-Geek! They are patient, friendly and extremely helpful and knowledgeable! Try them! You will be pleased!

Great people to deal with. I had been all over Tyler looking for a specific watch for Christmas and no one had it. I remembered going there once before and had excellent customer service. Same thing this time. Will definitely be going there first from now on.

Kevin was the supervisor at the store in Tyler, Tx that assisted my son and me. I was new to this area and Kevin was able to address my concerns very professional and accurate. We purchase a phone case that don't fit but we will return it on the weekend. But I was pleased with my services at Simply Mac.

My visit to Simply Mac was a very pleasurable experience. Their customer service agents were very kind and helpful. My computer issues were taken care in a very timely manner. I would definitely recommend Simply Mac to anyone with any Apple product issues. They also have a large range of Apple products.

Wow. Simply amazing service. The face popped off my Apple Watch. It was out of warranty so I took it into Simply Mac to see about having it repaired. They told me Apple was aware of the problem (apparently the battery expands and pushes the face off) and had extended the warranty. Simply Mac got all my info and sent the watch off to Apple. The next morning they called and said it had arrived at Apple and was being processed. The very next morning they called and said they had my brand new watch ready for pickup at the store. All for no charge. Thanks, Simply Mac and thanks Apple!

I spoke with Kevin the Manager, about reinstalling the operating system on my new iMac. I had interrupted the migration assistant and caused a problem restarting the iMac. Kevin was super responsive and helpful. I thought I would have to leave it overnight but he got it done in less than two hours. Excellent service!! Highly recommended!

I’ve brought in several items for repair in the past month, they do good work and have a fast turnaround time. I think Martin and Brian were the ones who helped with my most recent repairs — they and the rest of the staff I’ve encountered there have always been courteous, helpful, and professional. Thanks, y’all!

Needed a cracked screen on MacBook Air fixed in a hurry and it was repaired in less than a week. Laptop looks brand new and as if it was never damaged.

These guys are authorized service reps of Apple and my laptop was fixed under Apple Care coverage.

All Apple stores were closed due to Covid-19. I was hesitant about going here initially but these guys know what they are doing and I’d highly recommend this place. Thanks!

We've used Simply Mac before and, each time, the experience has been good. This time was to transfer data from my old 8 year old Mac to my brand new Mac. All questions were answered appropriately, price was reasonable, length of time I was without both computers was less than 24 hours, quality was great, and it all went smoothly. Staff is always polite and helpful.

We''ll continue to use Simply Mac for our computer needs.

Came by after speaking with Apple about options concerning my Iphone X that had stopped working. All of the employees were extremely friendly and helpful. They tested the device and measured the power going to it. Best guess is that the logic board or power jack damaged. Being the device is still under warranty they gave me my options. If I ever have trouble with my Iphone or apple devices in the future i will happy call them first to get their opinion and expert advice.

I was incredibly please by the outcome of my issue. My macBook stopped working (screen was black) they tried to repair but ended up sending to Apple. My computer was fixed and it is in great shape. Would certainly use them again!!