Firestone Complete Auto Care

Excellent service! Careful mechanics. They fixed the problem I came in for, and alerted me to an emergency problem the car was having that I was totally unaware of, and fixed that as well. The total was affordable, and that was extremely important to me. I waited there, and all of that work was done in about 2 hours. Pretty impressive, because they were very busy. 👍✝🕊🏆

My family and I were traveling from KC. While in town, we hit a curb and needed a new tire before heading home.
I called up Firestone 10 minutes before closing and they were able to pull up all of my information and road hazard warranty information. They had me in the shop first thing the next morning, communicated with me the entire time, and performed excellent service. Huge shout out to Austin and the rest of the team. You made what could have been a crisis just a minor inconvenience for our family.

Cheers!

Austin at the Tyler, Texas Firestone Store, went above and beyond to take care of me and the problems I was having with my car/battery. It wasn’t even Firestone’s problem, but another company’s mess, Keith Hodges Collision Center, and Austin did a fabulous job of correcting the situation and getting me back on the road in 24 hours. Now that is EXCELLENT customer service. And is why I have used Firestone for all of car service needs for at least 15 years. I will continue to use Firestone for all of my car service needs in the future! I highly commend Austin for providing me with compassionate and knowledgeable customer service. And I recommend the Tyler store to everyone!!!

Austin provided excellent customer service. In spite of having a tech call in, he was courteous and efficient. I got a new set of 5 tires installed. Thanks Austin.

The gentleman handling the front desk was very helpful, to the point, kind and honest. I wish I could recall his name, but he seemed to be a manager of sorts, and made my first visit back to Firestone in a few years a seemingly fair experience. Thanks, man.

My experience here was Great, I got helped by Tim & offered certain deals i wasn't aware of and that made my day. The crew there were also very nice and helpful. So my experience at store # 020494 was Great.

Excellent, friendly service. We had a tire issue on our way through Tyler. The staff helped us out and had us on our way very quickly.

Manager Sam and coworker Spencer were probably the best customer service I’ve ever had in an auto shop. Solid customer experience. Fast and easy. On the border right next door passed my time.

This is the best experience I have had at a tire shop. These guys went way above and beyond to get me fixed up and on the road again. I really do appreciate them!

This team really knows what they’re doing. From Sam, Tim, Austen, and every technician there equals an excellent team!
I will return when needed, and will be sure and tell all my friends!

Austin really helped me out when I experienced a blowout on the road, I got to Firestone close to closing and he was extremely patient and polite, definitely appreciative of him.

Was scheduled for 9am but it was probably closer to 10 before they got to my car. Also I was told if I did the credit card application I would receive $50 off, not sure I got that credit. Plan on talking to them tomorrow.

Austin Baker best salesman I have ever seen best at fire stone

They worked really fast and were very nice!

What can I say? We have been coming here for years. Sam... you're the man. This crew is great and on top of things. Thanks y'all for working with me.

Great service! I came in with a slow air leak in a tire and ultimately had to replace the tire. The staff kept me updated with information at every stage and provided me with all available options. It was nice being informed of all choices and given recommendations. I will be back when I have other vehicle repair/maintenance needs.

I was expecting bad news when I arrived and found out my tires I ordered did not make it in and I was expecting a wasted trip. But they compensated me by upgrading to more expensive tires to avoid a wasted trip. That's what customer service is all about! Gives me all the reason to have all my vehicles serviced here!

We appreciate your business and fast service! Thank you so much!

Listen to my problems didn't try to screw me over and mechanics actually try to fix the problem without causing any more

I was in Tyler visiting family. My car wouldn't crank when I was going to leave to run an errand for them. Called Firestone who said they could look at it. Got the car jumped off and dropped it off with them. They diagnosed the problem, confirmed my battery was under warranty and got it up and running fast and for reasonable amount. Very friendly service.