Byrider Morgantown

I previously left a review regarding the excellent sales team at this location (Kris for the win!!), but I'm back again. Now, I bought/financed my vehicle here two months ago. As of this writing, we are under a severe winter storm. My cars battery COMPLETELY died. I mean not even a cabin light was on. Now things like battery's etc are always a risk with used cars, and I was ready to have to lay down some money, time, and general hassle to get it replaced. I have never been more wrong in my entire life.

Let me tell you first-hand how this went. I called, spoke to a sales rep (Keenan I believe, and about five mins before close who still answered my call and took the time to hear about my issue) who profusely apologized for the inconvenience, and he left a message for their service manager. This man called me ASAP the next morning. It is a frozen tundra outside. I'd need to tow my car to the service center and it was going to be pricey given the weather. I didn't even mention that though. The service manager, and I am not making this up, sent his team TO MY LOCATION and replaced the battery. He had me simply leave my keys so I wouldn't even need to leave my work day for it. Not only that, but he then called back later to make sure the battery was working fine in case he might need to bring it in for additional work if it wasn't.

Scoring of 1,000/10. I thought your sales team "sold" me enough on working with this location for my vehicle needs, your service team just cemented a lifetime of it for me. I will recommend this location to anyone. I am not hesitating to say here I have never in my life experienced better customer support and long term service from ANY car dealership, and this was my first time financing a used car. I never got half this level of care with a brand new vehicle fresh off the lot with issues that fell under warranty later. Run, don't walk, RUN to this JD Byrider and thank yourself later while you enjoy the stability of a great vehicle with payments you can afford, that's been previously loved a little, and an absolutely amazing team of professionals devoted to making sure you get the most quality possible.

Kris Wilson went above and beyond to be kind, compassionate and extremely accommodating. The entire process start to finish was easy and painless. I was told and explained every thing in detail so there was no confusion!! Perfect way to do business, and definitely employ more people like Kris!!

This place ....in Morgantown....is somewhere I want to take every vehicle I own. The quality of work, professionalism, great repair prices and staff there in the service department (Dan especially) are worth the extra drive!! Couldn't be happier with the quality of repairs they do!!!

Needed coil pack. The service department was very professional and knowledgeable. They repaired my car much faster then expected. Great service and great mechanics! So glad to have these guys!!

Anytime I have any issues with my 2016 ford focus, JD Byrider's service Manager Daniel always comes through for me. Even if it's something that isn't covered. He always helps by pointing me in the right direction. I can't thank him enough!! #jdbyrider #bestserviceguy #coolesthumanever

Thank you

Lora S.

I had to bring my van in because my starter quit working. Daniel in the service department was awesome. He got me in the same day and I was able to pick up my van the next morning problem fixed.

Great buying experience!!! If you can, grab Kris! He was wonderful! All of my questions were answered honestly and with kindness! So glad I chose Byrider!

This place is amazing! Awesome customer service and the salesman Kris Wilson is quite outstanding!! He walked us through every step and made sure we understood everything before we went any further with paperwork. I would 1000% recommend going here and seeing Kris Wilson, he will hook you up with a nice vehicle and they make your payments affordable for you too. My wife and I will definitely be back for our next car purchase! Thanks so much!

I’ve had a lot of really good experience with the Service at the Byrider in Morgantown! They have been very good at communication and I have been very thankful for the fact that they are helpful and nice about all fixes they are brought, as well as with not breaking my wallet. My car is working great after receiving it a few days ago!
Thank you very much.
Daniel and Car fixing Gang!

We had a great experience! Jordan was fantastic. He made sure that we understood the whole process and made it easy and smooth. They made sure that we walked out with a car that fit our needs and wants as well as making sure that it was safe for our family. I highly recommend and we will definitely be back again!

I love the car . Kris Wilson is a great salesman and really worked with me . Great experience and look forward to doing business together in the future

Working with Kris and byrider was a great experience. I would recommend highly. Very smooth transaction. Thanks Kris.

They’ve been very helpful since I’ve gotten my vehicle

Just wanna leave this review as a huge thank you to Kris an the staff at this location for making this possible. They really helped not only with a reliable transportation but with a chance to my build credit.!! All very friendly a worked through getting me headed down the road more then satisfied my payment are affordable I got something better then excepted. Keep up the great work!

The sale man was very kind and polite and understanding and I would recommend everyone to come down to byrider in Morgantown wv to get a vehicle

After looking at several places and couldn't get approved they approved me almost instantly with no credit established. I have a great car and great payments. Any time I have an issue the are always happy to help and get deals on repairs. I love them!

The process was a little longer than I expected but very thorough. Keinyn K. and the staff are great !

They have always worked with me but this time they raised the bar. My car is under warranty but the fault of another place that changed my oil didn’t put it back together end up burning engine up. They still put an engine in and a new radiator as it looked pretty rusty inside. My cost only $25. Thanks to Dan. You the best and appreciate all you did for me get me back on the road. Again. Thank you.

Jordan Adam's was a huge help and so patient with helping me find my car! Kris Wilson did a good job at explaining all the paperwork to me! Can't describe how thankful I am for their hard work and dedication!

Great place to go great bunch of guys they will get you into a great car of your dreams will definitely be back for another vehicle