Regions Bank

So far I have had a really good experience with this bank! The staff were all extremely helpful, and the bank itself was really nice and clean. The man that helped us, Marlon (I think), was very nice and personable. He had a great attitude and sincerely seemed happy to be at work. So far no problems, hopefully that continues !

He got with me within a minute...he was very nice and informative and helped me very quickly.

Tellers a very fast at this location

Driver license ID

don’t recommend this regions.. by far the worst customer service and it needs to be handled.

LAST TIME I WENT I WAS TRYING TO CASH MY CHECK AND THE LADY GONNA TELL 5.00 TO CASH IT THAT'S RIDICULOUS

Regions is the worst, most unprofessional bank I’ve had the displeasure of ever dealing with. They use very shady practices, that someone outside the Regions world needs to investigate. If I could give less than 1 star I would. I had a simple deposit of 10,000 that was nothing new to my account, normally within routine if there’s enough recourse to cover the check there’s no hold no problem. However I switch over to deposit a check to a different Regions bank (same town) which is the Regions off of Skyland in Tuscaloosa. Instead of receiving a deposit slip, I receive paperwork they sent over in the drive through with dates for holding the check, no warning, or asking if I like the check back to take it to be cashed, they just kept it. At first no big deal, the first amount was supposed to hit my account the next day, the following day 4500. And a few days later the rest was to be deposited. Those dates came and gone and big surprise NO deposits! It’s been over a week no cash deposited. I go back to the person who wrote me the check and they call their bank.. the money already came out of their account the SAME day I deposited the check into my account. I tried calling the bank and speaking with the branch manager (who for some reason won’t give her name) Manager is NEVER available to speak. The excuses I get are “ the manager is in a meeting today from 9am to 12pm” so I called at 1:30pm and got someone named Troy who calls himself the assistant manager, that tells that the manager can’t talk now because she’s in another meeting in her office with an employee and can’t be disturbed but he would let her know to call me back, well news flash she never called. Nothing is resolved, Regions is still holding on to 10,000 of my money that the manager won’t even speak to me about. At this point it’s time to find a new BANK!!!

The slowest one of banks on earth! I hate coming to this location. It shouldn’t take me 35+ mins to make a deposit. They need to upgrade and fix the problem.

I Love Regions bank. I've been with them over 4 years and my business neccesitates me using multiple locations across central Alabama. I have found this location to be unhelpful, and at times downright rude.

... not reflective on nearly all of the other locations which are almost always superb.

This bank puts a hold on students work checks sometimes. It depends on which teller you receive. If you have an account with Regions and it is in good standing you should be able to deposit your check and have access to your funds when it is from a place of employment and is not out of the ordinary! Not all places of employment have direct deposit. You should be able to cash it if you wish to cash it. Tellers seem to make their own rules up as they go. People work hard and should have access to their money!

BE AWARE.... My fiance just opened an account with this bank and a week later we went to make a deposit at the atm, while making the deposit for over 1,000 dollars the atm shut down and took the money and we waited about 15 minutes to see if it would come back up or give us our money back but nothing. He went inside to get help, they said he had to file a complaint, he did, but we got no money, we had to wait, we called to see what the problem was and they told him his claim was declined and they don't know why. So we went back and filed another claim. We had to call them, and every time they say they will call you back but no one ever did. Now it's been 8 days and we had to call them again to see about getting our money and finally they said we should have it by the end of the day. It's sad that you go and try to deposit money into your bank account at the bank you decide to use and they don't have kind of compassion and didn't try to complacent us at all. Not even a phone call. BEWARE OF DEPOSITING MONEY AT THE ATM, BECAUSE IF IT SHUTS DOWN, YOU ARE ON YOUR OWN!!!

Originally called the McFarland location. After waiting for someone to answer the phone for more than 10 mins, I decided to call another branch. I’ve now been on the phone with THIS branch for 10 mins without anyone answering the phone.

I was thinking about setting up an account through Regions.... but now that I’ve been on hold for 20+ mins without talking to a person with a bank that has literally only been open 30 mins..... I’m not sure if the customer service here is right for me.

To give this place a one star is super generous...always slow in the commercial lane...needs a second commercial lane or something...I literally cringe if I have to go here…such bad slow service

This location doesn't know what they are doing. I had to go to another location just to draw money from my account. I will never use them.