Mattress Firm Lake Zurich

Steve was knowledgeable, helpful, and gave us a lot of great things to think about. We did not feel any pressure to purchase and had a really enjoyable visit without buying. I returned later in the week to make a purchase and Steve remembered my name and worked to secure us discounts on our items and free delivery. The shopping experience was pleasant and I would recommend this location to anyone!

I’ve bought 4 mattresses here over 4 years. Steve always provides a variety of options for comfort and price point. Great customer service following up past delivery!

Mattress Firm in Lake Zürich provided excellent service helping me find exactly the mattress I wanted. They are helpful and professional. I have been very happy with past purchases from the same store.

MATTRESS FIRM deserves our 5-STAR REVIEW
We purchased qty-2 Twin Size "Perfect Sleeper Charlotte 2.0 Medium Euro Top Mattresses" for our 2 adult-age sons along with BASIC BOX SPRING FOUNDATIONs.
My 2 sons have now slept on them for 2 nights and report they really like them a lot and they are much more comfortable than the 10+ year old ones we replaced. They are both back/side/face-down sleepers and all 3 sleeping modes seem to be fine on the new mattresses.
Looking at the mattresses and box springs, they are much better built and cosmetically appealing than the old ones.
The shopping experience, delivery, and most of all the product (Mattress and Box Spring) has been EXCELLENT.

At the MATTRESS FIRM store in Lake Zurich:
Ryan is certainly among the most pleasant and sincerely helpful salespersons we've ever met. Ryan listened to what we were looking for, then showed us a few alternatives, gave prices, etc in a very non-pressure manner. Clearly he was trying to find a best fit for our needs, rather than some mattress stores we visited prior to MATTRESS FIRM in LAKE ZURICH who seem to steer you to whatever they are trying to sell to you or seem marginally interested to want to hear what you are saying before they start pushing what they want to sell to you.

Delivery Day:
The driver Luis Lazada and his helper were perfect. They were VERY careful to navigate through our hallways and "breakables" between the front door and where we wanted the mattress and box placed and in reverse, took away the old mattresses/boxes with the same care to avoid crashing into anything. They were very friendly too.

All in all MATTRESS FIRM sales, delivery and most of all product deserves our 5-STAR REVIEW (can I say 10 star?? ;-)

Great store for mattress purchase. Nice selection and prices. Steve was easy to work with making my decision. Highly recommend.

Steve done a great job. He made spending $600 + feel like I spent $6. He was a great person to deal with. Thank you Steve. 😋😋🇺🇸🇺🇸

Steve is very knowledgeable about mattress and great support for our decision making! Now days people tend to shoo online but his support is not something you can’t get from online.
Many Thanks!!

Steve is so very helpful and attentive to your needs. I have purchased two TempurPedic mattresses from him. I will not hesitate to go back to him for any of my bedding needs.

I’ve purchased multiple mattresses at the Lake Zurich store. Have two homes, daughters and grandkids moving out of the nest. Happy with product and service. Steve is awesome.

Salesperson Steve was very helpful, friendly and accommodating. I would highly recommend Mattress firm and specifically Steve

Ryan was awesome. I had to wait a bit while he finished up with another customer and I believe the gentleman’s name was Steve was nice and offered assistance.

Ryan was very knowledgeable and catered to our specific needs. He also gave us a great deal on our package!

Went to 2 mattress stores in LZ and bought from Steve. He recommended 3 options that matched my preference, no pressure sales tactic, nice, professional, informative. The other store in town has a sleazy, condescending, rude sales pig. Buy from Mattress Firm.

Steve was amazing, so helpful in choosing the right fit for us...will definitely recommend him and that stir in the future

The moment I entered Mattress Firm Steve Key greeted me. He asked me good questions to find just the right bed for me. He was very helpful and he guided me through the financing process. It was a very good experience.

I visited many different stores while looking to purchase a new mattress during last few weeks. I was able to observe and compare different level of knowledge and customer satisfaction dedication in many sales representatives. I was impressed by outstanding level of service, provided by Steve Key, the store manager of the Lake Zurich Mattress Firm, where we finally made our purchase. The way he is hanging the business is very rear these days. Steve is knowledgeable, professional, has a great positive attitude, and helped us to choose right product, based on our particular needs. He went above and beyond, to make sure we are happy with our decision. The purchase process was very easy and smooth. I wish we would stop at this store much earlier, it would save us time and effort. I know now where to go next time! Thank you Steve!

This was by far the best mattress buying experience I've ever had. Mr. Key was honest and knowledgable, and it was enjoyable talking with him throughout the process. I will be going back to the Lake Zurich Mattress Firm store every time I need a new mattress.

Tim left such a good impression on my family that they came home and brought me back the same night. Now I've got a Tempur-Pedic inbound.

Tim knows his stuff and takes pride in both his work and the relationship he fostered with us. Great salesman & I'm thrilled that we went back & made this purchase.

Nothing but the best from us Tim!

We have had such an amazing experience. Our salesperson Blake was super thorough and helpful. He answered all my questions even when I called after the purchase. When we finally decided we needed to change the mattress we bought he was very accommodating and friendly. I would buy every household item in my house from this place if I could.

Excellent service, we are very happy with our purchase. Steve was extremely helpful.