America's Credit Union - Lakewood Branch

Dominique Hackerson was very pleasant and very knowledgeable she was very thorough and explained things well. ACU is very lucky to have her on staff.

The ACU Staff are courteous, professional and great at their jobs. It is a pleasure being a member of this organization.

Today at the Lakewood branch Jazmine helped me open up a performance account and take money out all at the same tim. She was great and deserves a raise.

Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.

I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.

I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.

I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!

I have been here twice when financing my vehicle and both times have been informative and I left knowing exactly what i signed up for. I do NOT work with car dealerships anymore and plan to do ALL of my financing through ACU. I do not remember the last name of the wonderful ACU representative but I believe her name was Ebony she was fantastic. And now I am two for two great experiences working with Heather Austerman!

ACU has been my Bank for over five years because they are always helpful and very good at making my problems work out well. Thier staff are always very good at taking care of my needs.

I've been banking with ACU for years. I have always been treated with respect and awesome customer service throughout many years. I still use ACU today and I live in Hawaii.

Each member in this branch has always been pleasant and friendly. I’ve been going to this location for 3 years now and I have never left feeling sour. From standard banking transactions to loans they have always been helpful and kind.

5 Star Staff!

We needed notary public service at our local ACU branch. We appreciate the prompt and professional attention we received at the bank. Thank you and we hope to continue our banking needs with ACU.

Every time I go to the ACU in Lakewood someone always greets you with a smile and welcome. Keep up the good work!

I've been going to this branch for quite some time now, and the Manager (Karen) there is absolutely perfect. She has always come through with everything I've needed.

Great people, amazing service

ACU Employee learned of needs & swiftly solved the situation, minimal wait.

Best bank in the area!!
Amazingly personal service ❤ We love all of the ladies here who help us every few days. Truly the best

I would reccomend ACU to all my friends, staff were knowledgeable,friendly, assisted us with our financial needs promptly!

Every time I needed assistance the team at this branch work well together to assist me! Thank you!
D Clark

It’s me

Easy,quick,simple. Excellent staf

Staff here is friendly and courteous I would highly recommend this bank!

Bank employees are so friendly & I would recommend this bank .