Hertrich Chevrolet of Pocomoke

Very easy process. I was able to leave my SUV over night to be serviced and picked up the following day. Kevin, the service advisor is always so helpful and patient and informs me of recommendations for other services to ensure my truck is safe and running smoothly. I knew I had multiple things to update on my car (oil change, tires, etc.) and everyone was telling me different places to go and I was like "no, I go to Hertrich Chevrolet in Pocomoke because I like it there!"

Your service department was great as always. Especially Debbie, she’s so pleasant to work with.

The only thing I didn’t like was being charged an extra fee for using my credit card - especially considering I was using my GM Mastercard. That’s just not right!

Issue is resolved quickly and efficiently. What I really liked was that the service manager kept me informed and showed me the issue upfront as well as having the tech explain in detail what the options were.

Was waited on as soon as I walked in. The whole process went smoothly and I was in and out with a new vehicle in a very timely manner.

Easy to make an appt on a saturday.
Work was done as requested.
Discounts were applied.
Report card on upcoming maintenance that may be needed.
Very Friendly.

Usually going to purchase a vehicle it is a negative experience so were not looking forward to this… we had Jaron as the salesman and he was PHENOMENAL…he was PROFESSIONAL PERSONABLE… and every experience with home was WONDERFUL.. it was so easy and not stressful because of Jaron… he did orientation of the truck, and he even paired our phones to the truck, because we are not technically inclined, nor my husband. You have one great asset to your company which is Jaron what a pleasurable experience. So on the other side, we had to go into and talk about a service agreement. We told them that we didn’t want to service agreement and he said you have to come and sign papers for the truck anyway. So we wasted an hour or so of our time because we had to listen to the service agreement nonsense that we did not want to get as he was told I can’t remember the name of theman for the service agreement but that was very very unneeded waste of our time….

I received first class customer service from beginning to end. My family and I have happily purchased our last 4 vehicles from Hertrich. Everyone from the sales manager, salespersons to the finance department are helpful, friendly and resourceful. Thank you Hertrich of Pocomoke, MD!

Was at 70 some thousand check point and the dealership let me know it’s time for spark plugs and different things to be checked out and replaced.

Bought my 2018 Buick Envision two years ago. Love the car and love Debbie and Kevin in the serviced department to keep me in love.

Always a help they accommodated my busy schedule and they get you in an out fast

Always a very easy and fast transaction when buying a vehicle from Dana and the crew at Hertrich. From ordering to service it’s great

A great and helpful staff that makes buying a new car a hassle free experience. This was the third vehicle we purchased there.. love our new car.

Everyone and everything was great except your online scheduling appointment never made it to the service department. They did not know I was coming. Service was still prompt and good.

The people there are always friendly and very very helpful.
They gave me options for payments which took a big burden off my shoulder!

Service at Hertrich is professional and everyone was respectful and courteous. All questions were answered sincerely and service was done in a timely fashion. Because I maintain my vehicle, I believe that after my wheels were rotated the chrome wheels were cleaned just as I had brought them in. I appreciated that service.

Worked with me until the issue was resolved. Completely professional and made sure I was completely satisfied with the service. And will back the work they performed! After buying three vehicles from them I’d recommend them over any other dealership 😃

This dealership has changed names but been known to me forever. Down home feeling, very socialable and service recommendations are spot on.

Deborah is always very informative and knowledgeable when it comes to all aspects of repairs and maintenance of vehicles. Gives service with a smile!

We had an office vehicle there to see a about an oil leak they found it and repaired all in the same day nice job

Debbie and staff is always courteous, helpful and informative.