KAY Jewelers

Good morning sorry for the delay Nicole sales lady deserves more than five stars. She took her time she was patient she listen and she took excellent care of me. Kudos to the whole team keep up the good work and I will be a returning customer❤❤🙏

I'm so happy with my experience here! Katherine was so helpful and detailed with the process of having my engagement ring polished and some diamonds tightened. Smooth and easy process with great communication. I'm so happy my fiance chose to come here! Definitely recommend.

A HUGE S/O to Vicky and Kat! Vicky helped me pick out the PERFECT upgrade ring for my wife! While I was going through the options, one of my daughters said "dad, I'm hungry" she asked them "chocolate or glaze?" She then went into the back and brought back some of the best donuts we have ever tasted! I ended up leaving out with a gorgeous 18K gold and diamond ring with a pair of hoop earrings for my wife! (Remember that rings come in a standard size 7 so if the finger is bigger, allow up to two weeks to get it back in the right size to the store's location). I ended going back to get a silver necklace and silver stud earrings for my daughter who was visiting from home for the holidays and a pair of gold stud screw back earrings for my son! (Be sure to ask for VICKY and also the PROGRESSIVE LEASING program) thank me later -Baptiste

This is my absolute favorite Kay Jeweler's location. The staff is here the most professional and customer oriented staff I have ever conducted business with. I love the staff and cleanliness, everyone is amazing

I am not only an employee of Kay, but also a long time customer! Matter of fact, I came in for a 6th month cleaning and inspection on my wedding ring, at this location… and now I’ve been on the team for over a year! We have a beautiful team who truly loves what they do, and being the helping hand when it comes to such important decisions, from everyday gift giving to popping the question! Even if you just have some questions, we strive to give every guest the red carpet experience. We’re here to celebrate life and express love, so come on in and say hello! 😊

Channie was so beyond helpful while looking at rings! She was so sweet and really helped my indecisive self. I have never had a better experience while jewelry shopping! Thank you so much.

I came in for a jewelry cleaning and Channie & Stacey were amazing!!! Channie went above and beyond to help me with my accounts and Stacey gave my jewelry the best cleaning ever! So glad they are at my closest Kay Jewelers location, will definitely be going to them for routine cleanings and future purchases!

My fiancé and I went last minute ring shopping for our wedding bands and stopped into Kay. Channie was so sweet and gave us amazing service! Since it was an expensive purchase to make last minute, I really appreciated that she didn’t make me feel pressured to make a decision. Channie was so helpful and knowledgeable. She helped me to figure out what exactly I am looking for. She even offered to clean my ring for free and inspected it for which I am so grateful as she noticed my stone was coming a little loose. I cannot sing their praises enough, especially Channie’s! We would absolutely recommend Kay at The Galleria and will be back!

I was looking for a nice surprise for my wife of 34 years. After checking other sources, I went stopped in at Kay while at the mall. After asking some questions Channie found what I thought was a beautiful Ring! And as it ended up my wife totally fell in love with it. Mission accomplished, Thx Kay .... and Channie too

I had a great experience at Kay Jewelers. Especially with Chanterra. She found me a beautiful blue necklace that I love. Would definitely work with her again!

This store is so nice!! The employees are fantastic and give amazing customer service. Channie helped me out and she was super friendly, and very knowledgeable about her product, she's the best!

Beautiful selection and their staff is amazing! Chanterra is so sweet and very patient even helping you decide on jewelry. 10/10 recommend!!!

Excellent customer service and problem solving. Thankful for their help with our wedding bands.

Henri was a very excellent and professional sales person

Awesome service

Cecia was amazing during our visit at Kay, she was so patient and genuinely helped us find a vision for mine and my fiancés rings. She sent us all of our favorites through a email and making it super easy to remember which ones were our favorite! We highly recommend seeing Cecia when you visit Kay, and are grateful for her kindness while we were there!

I visited this location after Christmas for a simple 1 diamond ring repair. It took 4 weeks to complete. Upon arrival to collect my ring on Saturday 1/27 at 10:45am, the associate struggled to take pictures of my ring (a required process before returning the ring to the customer). She spent 20 minutes trying to figure out how to use the company’s iPad and the attached magnifying attachment. Why wouldn’t she ask for help? 2 other customers were waiting. After 10 more minutes of struggling to figure this out, she proceeded to another cabinet to identify a replacement attachment in hopes of finally taking the pictures. 7 -10 more minutes passed by and the associate still had not completed the process of “taking pictures” of the ring. POOR CUSTOMER EXPERIENCE! She fumbled with my ring, the iPad, the case, the ring tray and box and the 2 attachments. After being very patient , I proceeded to tell her I have to go and this has now impeded with my Saturday morning. An errand, that I would expect only takes 10-15 min max to simply sign, pay and collect my property took way too long and the associate showed no empathy nor apologized for the severe delay (with two other customers waiting). Only WHEN I told her that this was taking too long and I needed to simply go so please charge my card, she QUICKLY got offended and stated in verbatim, “I could call security.” Why would any associate want to call the mall security if the customer waited patiently for the associate to figure out how to use her company iPad and accessories? How was that even appropriate? I did not yell, threaten or assault her in any way behind the counter, but she still proceeded to threaten me with the mall security. Once I quickly responded to her threat by letting her know to call her manager to help her figure out how to use her company’s property, she was rude and pretended to be afraid. I was disgusted by this behavior! This is my 2nd repair in 6 years - my last experience was at a different location and was smooth so that’s why I kept my insurance with Kay and returned to the brand for my repair. This location is unorganized and the associate was embarrassed by her incompetence. I would have given her more grace if she simply acknowledged that she was having a problem and apologized for the delay. I can completely understand that. Another associate jumped in and cashed me out, took the iPad from the woman and took the photos within FIVE minutes. Please train your associates on how to work the Kay Jeweler gadgets, computers and equipment. This was a poor customer experience and displayed pure racism. No one should be quick to call mall security when they are struggling to do their job.