The Shutter Factory

I have used shutter factory for my entire house. Sammie and Chuck are easy to work with, very professional and great at their craft. I recently added 3 small shutters to two guest bathrooms. They look as if they have been there since construction. Perfect fit. Thank you!

The Shutter Factory is amazing! They did my parent’s house and I heard such good things about them and also saw the finished product. We just used them on our new build and would use them again in a heartbeat. Chuck and Sammie are extremely professional and meticulous. They did a great job on our house and are very sweet people. If you are wanting shutters, I would highly suggest using them before they retire!

Chuck and Sammie were awesome to work with. Our shutters turned out beautifully! Their measurements were precise. We are very pleased with their product. They gave us an accurate time frame and came out when they said they would. We would highly recommend them to everyone who needs window coverings.

Chuck and Sammie at The Shutter Factory are so wonderfully professional to work with. They listened to what I wanted, made suggestions, came to measure and gave us a very reasonable estimate. They just finished installing our shutters and they are beautiful! They cleaned up everything and even gave us a lesson on how to work everything properly. Plus, I love the fact that they’re right here in Kerrville and have lived here forever! I will definitely recommend them to everyone!!!

This is the second home we have had The Shutter Factory install shutters in. We have been absolutely 💯 percent satisfied both times with the work that Chuck and Sami done. They are very professional as well, as a very sweet couple.

Our blinds look great! The customer service here is excellent. Chuck and Sammie walked us through our options and helped us to find the perfect window coverings for our new house. Ordering was a breeze, and installation was professional, neat, and quick. Would absolutely recommend them to anyone! Thank you Sammie and Chuck!

The Shutter Factory installed the shutters on Phase I of our remodel. The process was seamless, and the results were so impressive that we added more shutters to Phase II of our project which they just completed. It looks superb! Chuck and Sammie are so easy to work with...highly recommend!

Professional service from measurement to installation and setup! On-time with a call ahead of arrival. Installation and remote and app instruction in minimal time. Highly recommend!

Chuck and Sammie did an awesome job and we love our new shutters! They were prompt, professional and provided excellent customer
service. I highly recommend them for your window treatment needs.

This is our second time having the pleasure of working with Sammie and Chuck. We have found, as return customers, the quality and appearance of your products are first class as well as the attention to detail with the installation . They arrive on time and are quick, efficient, clean, and extremely polite. Hats off to them.

Kevin and Stacy

Chuck measured carefully. The shutters are a perfect fit and look spectacular! It took a few weeks to get them but definitely worth the wait. Highly recommend.

I have given The Shutter Factory 5 stars for customer service that was extraordinary. We love our new plantation shutters. It was a remarkable and pleasant experience from placing the order to installation. I highly recommend the Shutter Factory for your window coverings needs.

Chuck and Sammie are wonderful to work with! They are so helpful with choosing the products that are best for your home. The installation of my shutters was amazing. They got right to work taking down the old drapes and very efficiently putting in my new shutters. I love them! Thank y’all, Chuck and Sammie! (And BTW they take away the old window treatments!)

Definitely a 5-Star business. Super helpful and friendly. Professionally measured and flawless installation of shutters throughout our new home. We wouldn’t use anyone in Kerrville except for The Shutter Factory.

Chuck and Sammie are two GREAT individuals that own and personally install your purchase from The Shutter Factory. We’ve used them on all our purchases for window coverings in our home. We highly recommend them and their service.

Service was excellent! Very responsive to our needs. Good product quality. Easy and reliable to work with. Friendly and detail oriented. Made sure everything fit well. So appreciate the great installation service as well!

Look no further than the Shutter Factory for your shades, shutters and blinds!! Sammie and Chuck (husband and wife) do excellent work and they are absolutely fantastic to work with!
Billy & Patti Guin
Fredericksburg, TX

Very accurate measurements were taken. Several options were presented to us. Detailed quote was prepared. Order came in as promised and everything fit perfectly. Installation was done with great fit and finish.

Chuck and Sammie Downey, owners of The Shutter Factory, have built, what I believe, is the best window covering business in Kerrville. Their product knowledge is stellar. I presented them with a particularly challenging window, due to its large size and its west-facing position. Their understanding of my dilemma, along with their unending patience and vast product knowledge, resulted in the perfect window treatment for that big, sunny window! My advice to anyone looking for a local window treatment design company, is to call The Shutter Factory asap!

Super excited to share a review about The Shutter Factory. Back in 2004, we had them install blinds for us and always loved how they fit and looked. Fast forward almost 20 years later… and me wanting a new look. I did not hesitate to reach out to The Shutter Factory. I was pleasantly surprised that the same owners from 2004, Sammie and Chuck, are still providing excellent products and service, and I knew immediately I was going to do business with them again. I decided to go with the beautiful and timeless Plantation Shutter. Wow!! I am so happy I did. The product was out about 6-8 weeks from the day I ordered, but definitely well worth the wait. The installation was quick, efficient and I am completely satisfied once again with The Shutter Factory. Thanks Sammie! Thanks Chuck! Take care, Jeannette