Public Storage

Rick, was awesome during my need of a storage unit on the fly. Was nice and explained EVERYTHING
In detail.

Stopped in after calling to check on availability, pricing and to just look at the setup... Lisa helped me and she was more than helpful. She went above and beyond (even in the 110° heat) to help me understand exactly how it all works, from billing, late charges, the fact that you own your lock was a huge plus for me. I wanted to look at different sizes and was indecisive and she was accommodating in every way. Lisa thought along with me it seemed. She made a good point and I will pass it along to you, she suggested that I go ahead ifgoing to try to get a size down, rethink that...she said.. "you will find things along the way that you would like to be able to put in your unit, she said she personally likes knowing she had a little room for stray items that pop up during moves, elderly parents belongings.. and there is room to move things around.. overall, the difference in price seems significant but if utilized, well worth it, I had shared my situation with her. I am glad I did, she thought about it and gave me great suggestions, or food for thought. I think as she said I will plan to get a larger one, and size down if I think it is feasible. Thank you Lisa, for your patience, and your thought process and logic.. You made perfect sense and allowed the time to me and I didn't feel pushed or like a burden... this took a load off my mind! Hopefully, before I get ready to begin task.. Lisa will be at one of these facilities on a regular basis because I can use any of them and would like to see her! Lisa listened to what all I had happening, made me think, and was comforting along the way. Will look you up end of September Lisa!

Rick helped me out today. He was great.

Great experience with LIsa today so very helpful, Thank you Lisa!

Alicia, I would like to recognize your professionalism, your know how, and your ability to serve my needs as well as answer the questions in which I asked! Public storage has gained an asset to their company! Hope they give you special at your location! I will definitely come back to do business with you Alicia!

Lisa gave exceptional customer service! I met her at The Nick and she suggested your facility for my storage needs. I have been pleased with her attentitive and diligent service. I will continue to patronize businesses like yours hire, retain, and promote people just like Lisa.

Mr. James was phenomenal. I’m almost certain that my move wouldn’t have went a smooth as it did if it wasn’t for him. He tested out my locks to make sure they worked and I’m glad he did! He showed me how to do everything so I wouldn’t have any issues and he was very personable. Overall great customer service! Thank you public storage and thank you even more to Mr. James :)

I visited the 1147 Gadsden Highway location. Alicia is an angel! Didn’t know I could have such a pleasant experience when buying a storage unit, but we vibed and had great conversation - she was so sweet and extremely helpful! She took great care of me. Alicia gave me top tier service! And I’ll never forget her - she has the best personality and smile!

Mr. James was very nice and accommodating to my relatives needs in relocating down here. He was a delight to work with and exhibited exceptional customer service. He was very friendly, outgoing, and gave us the best deal possible he could find! Great value and wonderful customer service- it doesn’t get much better than that!!!

Mr. James was excellent to work with. He made this experience so easy. It was a pleasure to have somebody that really wanted to help and not treat me like just another customer. Because of Mr. James you will have a customer for life. Thank you Mr. James for making this an easy process!

My first time here and Mr. James was awesome! Very friendly, very helpful, and very knowledgeable about the products that are offered. You couldn't ask for a better person to operate this particular site. He definitely cares for his customers and what's in their best interests.

This is a nice place to rent from and Mr.James is so outstanding he goes out if his way to make sure you are happy with what you are getting. His customer service is excellent. I will keep them in mind if I ever need the storage services again I will be sure to spread the word about how friendly and the awesome customer service that he displays!

Mr. James helped me tremendously. When I had reserved a unit too small he worked with me to figure out the perfect size unit for my things. He has been very helpful and best of all he was very kind. I appreciate him!

I have an absolutely wonderful experience with public storage in Trussville. Mr. James was more than helpful and was very understanding and professional to my situation and went above and beyond to do the best he could do for his job. I will recommend this unit to anyone and I'm very grateful to be a customer at this unit. This company is very lucky to have such a helpful attendant and property manager at their location.

Great customer service. Richard was very thorough and helpful when I hit a snag trying to register online and left notes for Jackie who was there the next day and refunded a charge for the lock since I had one from a previous Public Storage rental in another town.

Mr. James has a great personality & is very helpful. He provides excellent customer service each & every time that I encounter him. I would definitely recommend this site to anyone with storage needs.

Mr. James was wonderful! He was helpful & professional. He made sure that we had adequate space for what we needed, that we were happy with location, & explained everything, fees, what they are for, security, ect. I am happy to do business with someone as friendly & professional as him.

Mr. James provided excellent customer services. He was knowledgeable and helpful in providing all the necessary information for public storage. I will recommend customers to public storage because of his polite and professionalism. Great job!

From my first meeting with Lisa, to the day we loaded in our items for storage, she was with us the entire way! Amazing customer service from her, hands down a wonderful experience!

Mr. James has outstanding service, great customer skills and knows his property very well! He was more than helpful with everything as far as setting up the storage unit.