Verizon

We had made an appointment at this store where we have been before. Mallory had helped us and I had hoped she would wait on us again. Luckily she became available to help us. She is very knowledgeable, explains everything we needed to know about the process, and kept checking on the progress of my new phone while simultaneously helping other customers. Excellent service and attentive while still providing to more than 1 customer at the same time. We will request her assistance every time we need help from Verizon.

We had a very pleasant visit with Mallory today. She was quite helpful as we reviewed our account and also very patient and informative as she answered several questions that we had. Appreciate all that she did for us.

Mallory Roth created a great Verizon experience for us. I was adding my mom to my plan and she was transferring from another provider. There were complications with a duplicate account. Malory spent so much time with us figuring out the issues. She went above and beyond and we are so appreciative!

Mallory Roth in Stillwater ,MN office rocks!!! She was thorough, fast, saved us money monthly, so knowledgable, kind, and explained everything perfectly! Went beyond the call of duty to help my parents!!! So grateful!!! Will drive the extra 15 miles just to work with her!!! 😊

Mallory and the team at this store was awesome and helped my whole family get setup with new service and phones. She responded quickly and followed up afterwards. I highly recommend! !

Mallory (Roth) was outstanding to work with!!
Great personality, knowledgeable, and went out of her way to help and ready us for using our new Verizon phones. We can’t wait to get started!! Bill and Arlene Kindseth

We had an amazing experience at Verizon today. I activated my special needs son, Owen's, first phone today. The degree of professionalism, kindness, attention to detail, and genuine caring was exemplified by the customer service we receive from Mallory Roth. She is an amazing asset to your team and a wonderful representative of top notch professional service! Thank you, Mallory!

I had a great experience at this store, receiving assistance from Mallory in transferring everything from an old phone to a different phone. She was knowledgeable, efficient and patient. I would definitely return to this store for future cellphone needs.

I just switched service from Xfinity to Verizon. Mallory helped me make a smooth transition. She was professional, helpful, responsive and just great to work with. We are thankful for her!

Mallory, wow, read about her and got to meet her for some help with my phone. She is all that and more. Have to also give a shout out to Josh who got me my phone and did the set up. He's very patient and knowledgeable.

In a recent visit to a Verizon Authorized Store, TCC, I encountered a challenging situation that was directly linked to Verizon's services, rather than the store itself. Despite the complexity of the issue at hand, the customer service I received was nothing short of exemplary. Mr. Josh, in particular, stood out for his remarkable empathy and understanding. Observing my distress, he approached the situation with a genuine desire to assist, driven not by the prospect of personal gain but by a sincere commitment to service.

Mr. Josh's exceptional support not only resolved my immediate concerns but also left a lasting impression on me. His actions transcended the typical customer service experience, fostering a sense of camaraderie and trust. This experience has not only earned him a loyal customer but also, I am proud to say, a brother. His awesomeness and dedication have guaranteed that I will always seek his assistance whenever I visit Verizon in the future.

TCC's ethos of serving their customers with integrity, loyalty, and a solutions-oriented approach was vividly demonstrated through this encounter. It is clear that they are committed to fulfilling their Verizon needs with the highest standards of excellence.

Respectfully,

Richard Pruneda

As a Verizin member for 17 years, I am never disappointed in the support I get from the staff at Verizon. I am not techy. I struggle when I have to change phones. So many thanks to the staff on the phone and at the store. Ann was very helpful, yet Mallory R. Always delivers. Thanks for getting me all set up on my new phone, Mallory, talking me through changing to Verizon internet. Happy with it all!

Mallory did a great job helping us transfer information from one phone to another. She was so kind and explained every step to us! Thanks for the great service!

I absolutely LOVED my visit with Josh!!!
I've NEVER received the care and patience he has given me today. It says alot too because I've been with Verizon for over 20+ years!!

CJ was amazing! Answered all my questions! Listened to all my concerns! I will definitely be back to see him for any if my cell phone needs! Highly recommend!

My fiance and I wanted to get a family plan and merge our phone lines. We went in around 6 pm, the staff were busy with other customers, but that gave us the ability to look at the different phones and compare what we wanted to get.

Christopher H, became open and we said what we wanted, to get my fiance from her consumer cellular service onto my Verizon account. We were prepared to pay for our phone outright but he got us a deal for a free phone for her, and found that I was eligible for a free phone for myself as well.

Christopher was very knowledgeable and patient. Answered all our questions about the service plans, the phones themselves, general usage and maintenance, as well as navigating consumer cellular's less than helpful transfer process. We walked out with two new phones, two cases, and a host of chargers to keep them topped off.

We really are really thankful for Christopher's knowledgeable, no pressure customer service in navigating our requests. Our request kept us after close until about 7:30, we were so thankful they stayed open to finish up with us when Christopher told us he was done at 6:00! He stayed with us through the whole process and was just great the entire time!

We look forward to doing business with Christopher and Verizon again in the future!

After 5 unbelievably frustrating & lengthy phone calls with Verizon customer service over the last week, I walked into the Verizon store expecting the worst. Contrary to my expectations, I was helped by Mitchell N who not only took the time to listen to my concerns & hear out my frustrations, he solved my issue quickly. I so appreciate the high standards of customer service he displayed & how efficiently he solved my problem & clarified the issues I was dealing with. Thanks for hiring great people, Stillwater Verizon!

When we entered the store, CJ was quick to offer help. He was very knowledgeable and had a good sense of humor. He answered many questions for us. Although we didn't go into the store with the intention of "upgrading" our phones, we did end up doing just that! We are happy with the plan that he set up for us and know that we can stop in again to get help if we need it. I would not hesitate to do business with him again.
P.S. There was no "sales pitch" and we didn't feel any pressure to accept what he was offering. Thanks!

Mallory is absolutely the best thing that ever happened to your store
Knowledgeable, kind and beyond helpful
Deserves a bonus big time
Teri kampmeyer

CJ was a great help. The process was quick as possible as I already knew what I wanted when I walked in plus I scheduled an appointment.