Huntington Bank

This branch is awesome! Is it true the ATM closest to Heinens is a third party atm? Have heard this and want to confirm.

Great customer service. Very helpful and friendly.

Mindy at the Chardon branch (not inside Giant Eagle) my personal banker and financial guru,is the best! Ask for her! She bends over backwards twice for you! Thank you Mindy!

Awesome workers and excellent customer service!!

Great customer service!

Fast friendly service

Lobby temporarily closed again but the drive thru is open

Never really interact with the people cuz I always go through the ATM. That's where the problem lays. 9 times out of 10 the ATMs are either out of service or don't accept deposits.....and there are two of them. Not sure why they are always out, but they need to get it fixed, it's really frustrating. I go there almost everyday and it's almost always broken

Not satisfied with customer care!

Twice now within the last month, I've tried to open a checking account with this bank. First time I ask, I get a frosty reply of "We are a very busy branch, YOU need to make an appointment". Uhhh, welcome to Ohio I guess. Today, I walk in (albeit at lunchtime), and greet the only person in the cubicle land with "excuse me ma'am".... But I get a death glare and a "I'm on the phone" remark dripping with I'll kick your butt vibes if you take one step closer. Bottom line, o for 2. Seems like being friendly is not an option in this particular banks branch location. There are other banks that will take my money.

Terrible bank. This branch especially. You want to speak with a banker? Good luck, it’ll be a week before you’re able to sit down and have a conversation with them because they require an appointment for every mundane thing. They don’t do their jobs, and most certainly do not help out their tellers.

You want to see the branch manager? Good luck with that, shes too busy to see ANYONE. Sitting in her office all day doing absolutely nothing.

The only real workers of that branch is the teller line. Everyone else who works there is terrible and shouldn’t be in customer service.

Terrible customer experience. Nobody greets you when you walk in or asks how they can help and the staff appears to busy to assist with even basic questions. In addition, an appointment is needed to speak to a “banker” for anything other than a deposit or withdraw. Do not recommend putting your money in this bank.

The worst customer service experience at a bank. I was trying to deposit money into my daughter's checking account, which btw, I have done many times. I am an authorized user on her account. I pull up say hi I would like to make a deposit into her account but I don't know the account number. I was told if I don't know the account number then no. I said but I've done this before I'm an authorized user. Again, the teller told me if I don't have the account number then no. So away I drove and decided to call the bank because she was FLAT OUT RUDE. The rude teller winds up answering the phone and I asked to speak to the manager and I said she was rude and then she said don't yell at me and hung up the phone. Oh really????? So I called back cuz yeah, that's not ok. Then I was told by a different employee that she probably didn't hear me that they all know that if you are an authorized user then you don't need the account number. Oh really, again???? She flat out said NO!!!!!! Didn't hear me?????? Seriously. She heard me. If someone is depositing money into your bank, maybe you could be a little nicer. Listen a little better. If there is a policy change then say so. My daughter is in college and needed money today and I couldn't provide that for her because of this completely OBNOXIOUS teller. Be nice. Stop and think about your attitude and how treat people when they are just trying to take care of their family.

The bank is fine... But they NEED to pick up the phone and stop forwarding calls to their recording! I called four branches and they all did the same thing. It's 2023 people, somebody needs to pick up the phone and simply say, "please hold".... I would suggest one of those bankers in the cubicles that seem like they're never busy...