Front Royal Ford

Great staff and amazing customer service the gentleman that I was dealing with his name is Zach one of the services advisors I cannot say enough good things about Zach his a true gentleman. He was great in each and every step of the way they replaced my transmission on my raptor. I’ve been to so many dealerships they couldn’t help out. They couldn’t find the problem. The second day after I dropped off my truck they found the all of the issues and right away dealt with the warranty company. Thank you all for the great work.

Didn't leave my house! My car was picked up about 10:30, taken to Front Royal Ford for new tires, balancing, etc. and returned to me around 2:00. Driver was polite and cheerful. Later, Laura called and said she had had an extra couple of minutes so she put in my information for the $70 rebate - vs me having to figure it out later. Everyone is so friendly there and they go out of their way to make your experience easy.

Matt “The Beard” was amazing.
He made us feel like family. He was able to get us so close to what I thought was an unachievable deal that I simply couldn’t pass it up. He is simply the best. Highly recommend him for your future ford needs.

Front Royal Ford gets it when trying for their customers in what is a rough market. Honest, upfront and thorough is just a few words I can use to describe them. Highly recommend this place for your future purchases.

The customer service is always spot on when we work with Front Royal Ford. Only complaint I have is that my name wasnt entered correctly into their system but its not that much of a problem. My boyfriend made the deal happen and when our first option wasnt doable, the finance manager made sure to find something that worked well for us, that the car had all the features we were looking for, and was within our budget! I will always go back to this location everytime I need a car upgrade and often refer them to my friends and family members! We have worked with them for more than 5+ years! Awesome people and awesome atmosphere!

We bought two trucks from them in December, and I was very pleased with the whole process. Marco was great to work with, very responsive and helpful. With so many local dealerships being bought out by bigger dealerships, it was nice to work with a local company.

Review comments for Front Royal Ford
The Staff at Front Royal Ford are kind, friendly and knowledgeable. They promptly and professionally answered all of the questions I had about the service needed for my Ford. It was clear there were several other vehicles being serviced when I arrived in the Service area but they still quickly took care of my vehicle. The Quick Service that is available is so helpful for relatively small but important service needed to keep my vehicle running perfectly. From a customer's point of view, one characteristic that was immediately noticeable and impressive at Front Royal Ford is how CLEAN all of the areas are where customers either interact with staff or areas for customer care, such as the waiting room, beverage station and bathroom. I am truly grateful I can count on great care for my Ford from Front Royal Ford.

The Ford motor company needs to continue to provide a good work environment and compensation for all employees as well as honest care and service for customers and their vehicles.

This purchase was great. 8 text messages about 6 phone conversations and the car was delivered to NY for $400. The transporter AJ was first class too. I doubt I will ever buy a car in person again. The deal I got for my wife’s Christmas present was great. They worked to get it up here before Christmas too. Thanks to the salesman Jeff and his coworkers. Lowest dealer prep fees I have ever seen too. It’s a rural dealership making deals all over America—doing it right!

Went in to look at a new truck. Salesman Rodrigo Bernabeu was awesome very friendly and not pushy. Was a very pleasant experience to buy my new truck from them. Most dealerships just keep pushing. A young salesman learning and done a great job. Go in and ask for him he’s there for you.

I had my car repaired at this dealership, the mechanics there did a great job, and provided great information about the condition of the motor. Very pleased with the experience.

Nishi and Chris (as well as their manager) were amazing! They made us feel like family and gave us a great deal on a Ford F350. Customer service was top notch! Could not have asked for a better buying experience, they answered all of our questions and never once were annoyed or bothered. Highly recommend!

My husband and I live in NY, but saw this dump truck on a vacation to Florida and decided to purchase it online with Billy Albright and he was amazing! My husband drove from NY to VA to pick the dump truck up and everything went so smoothly and we couldn’t ask for a better experience! Thank you so much from The Brady’s!!

We experienced an engine problem while on the road to a horse show, and had the good fortune to do so a stone's throw from Front Royal Ford. Not only were the guys in the Shop able to fix it - including using a piece from one gentleman's own personal vehicle - they did so with great urgency, as it was a hot day and we had horses on the trailer. They couldn't have been nicer, and got us back on the road quickly. By the way, we had an incredible horse show and won a ton of big things! Thank you, Front Royal Ford!

Rodrigo made this process very simple. I live around 2 hours away so most of the process was agreed prior to my arrival. This was the easiest transaction I ever had at a car dealership. Oh and they lowered the asking price AND mailed my plates to me cause I live a bit away, great work!

I went in there on Saturday and purchased a brand new car for my wife. It was so easy I’ve I’ve dealt with Tony if anybody is in the interest of buying a new car, I highly recommend going in and speaking with Tony I was in an out within an hour and a half from looking at my car, that’s driving my car in the finance very easy not like anybody else they did not give me a runaround and they gave me top dollar for my trade I highly recommend front royal ford good job Royal Ford. Thank you.

Rodrigo was amazing! He greeted me the second I walked in the door with a smile and absolute professionalism. He then helped me pick out and PURCHASE my first work truck for my company. He deserves a raise and a promotion! Thank you Rodrigo and the rest of the amazing staff at Front Royal Ford.

My experience at this dealership was excellent. The sales representative Nishi was caring, knowledgeable and with an impressive background. My financing had a little issue at first, but it was corrected and fixed immediately. The financing representative Patricia was so nice, professional and patient. The experience was not only a business transaction, I felt cared for and valued as a customer.

Too easy getting an oil change here! Great job! Update: my recall fix and small repair were handled quickly and expertly. Zach is a great service manager to work with!

Front Royal Ford: Service Department. Excellent job with my vehicle!!! Zach in service was very good with keeping communication and explaining what work was required and completed. I am very thankful and pleased with the customer service and the quality of work. My vehicle received a transmission overhaul and rear differential replacement. Happy as can be, vehicle drives like new, and I highly recommend Front Royal Ford Service Department!!

Thank you to Matt (the Beard), Tony Hussain, and Robert Carter for working with me to get me into the Jeep Wrangler. Matt and Tony are easy to talk too and work with no pressure at all! And Thank you to Robert in finance for quick transition. We will definitely be back for next vehicle purchase!

With new pickup and delivery it makes really easy get your service and as always the friendly and on time. I have purchased 2 cars from Front Royal and have the services done at Front Royal Ford.