Ramsey True Value Hardware

Dear Ramsey True Value Hardware,

In my twenty-five years of experience in customer service, I have always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for and that is exactly what I got from your team during my last visit to your store.
I watched firsthand your team do three important facets of focused customer service:

• Managing sensitive customer information
• Providing personalized support
• Delivering a great customer experience

Everyone was great; however, Zach and Allan were outstanding. Absolutely outstanding. They were super busy but stayed approachable, personable, patient, driven and fun.

Zach and Allan, along with the rest of the team understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that is exactly what they did. Your store is my new first stop for all things hardware!

Best regards,
David White

Y’all need to make Grayson manager. That boys too good. Pleasure doing business with my man Grayson and the pretty lil brown haired female. She was super helpful too! Thanks to both🙏🏻

A great older hardware store has many choices. It's much easier than the big box stores. Plenty of employees to help. I was there for a few minutes and had 3 different employees ask me if I needed help. I like supporting mom and pop stores.

Great hardware store, 2 thumbs up 👍👍, one of my go to stores, friendly and helpful staff, very clean facility.

Incredible customer service. They stand behind the products they sell and replaced an item that failed during warranty period.

Great neighborhood non-big-box hardware store. I prefer to spend my money with a local merchant instead of some faceless mega-corporation. When you need help, not only can you find someone to help, but you can actually find someone who knows what they're talking about and it's pleasant to deal with.

I should have done this long ago, but after another exceptional visit today, I’m writing now. This store is an absolute gem in town, and beats Lowes hands down. They have always had the products I need, and other gems besides. Alan is THE BEST! He is a fountain of knowledge, polite and friendly. He has given superb advice on many projects, which we’ve always followed with success. I’m leaving today with a clear picture of what I need to do on my latest project, and with everything I need to get it done.

Walked in with a photo of what we were looking for. Showed it to the man who greeted us, and he led us right to the product. Very friendly, very helpful and knowledgeable, and the price yesterday was $4 cheaper than Amazon. We always try to shop local.

Never crowded, great variety of equipment rentals, and knowledgeable staff. Depending on what you’re after, prices are better than big box stores nearby.

Needed a hard to find hand tool. Didn't want to get ripped off ordering something online. They had one, great price, trusted brand, nice service. I was happy.

I want to tell you a story about what True Value means to me. Growing up in Front Royal, VA, I spent a lot of time working around the house on various projects with my dad and brothers. Whether it was fixing up my mother's garden, repairing holes in the walls, or buying snow salt for the winters, we would frequent our True Value on a monthly, sometimes weekly basis, as our home for hardware and projects. We could have gone to Lowes or Home Depot, but what really resonated with me every time was the friendly, happy-to-help employees at True Value. Always greeting us with a smile, calling us by name, and eager to hear about our new project. That's what locally owned and locally operated means to every Do-It-Yourself'er.

While this is smaller than the big box stores, finding what you need is a lot easier. All the employees are friendly and competent (how many stores can say that?). I'm also appreciative that during the COVID era they not only enforce a reasonable mask policy but state that you can go to another store if you're unwilling to follow it.

Very helpful and had everything we needed

BEST place to get keys made! Vehicle keys that are MUCH cheaper than anywhere else! They also have hardware's, yard supplies, & items like unique puzzles! Also, GREAT customer service!

AlwAys try and shop here before lowes and Home Depot. Small business. Very respectful owners&staff. Helpful.

I always have an excellent experience when I visit Ramsey. Yesterday I needed help finding materials to mount an exterior security camera. I had not one, but two gentlemen take the time to help me find everything I needed, including brainstorming mount solutions and ensuring I had all the supplies I needed and bonus installation tips. Their assistance was much appreciated!!!

Never disappointed when going to Ramsey’s Front Royal. The crew really goes out of their way to help a customer. It’s really rare now days for a store to go out of their way and actually cares. Oh and didn’t know they fill propane, it was quick and easy.

Very good hardware store. I like it better than Lowe’s or Hime Depot. They seem to have more odd things that the box stores don’t have. I don’t think this is a box store. It feels more like a hometown hardware store.

This is a community fixture hardware store. Super friendly staff and great Ownership in Lee and Doug. Both are '"genius-level DIY solutionists". Highly recommend. Also: vehicle chip key experts too.

They have good hardware for several repairs or projects.