Once Upon A Child Chesapeake Greenbrier

I've been shopping here since before my 19 month old was born. Love their sales (the bodysuit sales is amazing) and I just started selling back to them. Super easy process both times, you just have to remember that they are a business and if some of your stuff dosen't meet the requirements it's not personal. I just donate what they didn't buy from me. The employees are helpful and stay plesent even when the line is crazy because of one of their awesome sales.

We have been purchasing clothes here since my wife was pregnant with our first child. They always have great quality clothing and great prices. The store is always organized, clean, and pleasant smelling (yes, that’s important).
Any time we’ve had questions, they’ve always been answered. Their customer service is great. Sure you’ll have the occasional employee that isn’t in the best mood, but we don’t take that personally; especially on really busy days.

We have 4 kids, and we’ve purchased 95% of their clothing from here, so it’s safe to say that we love the store.
Whatever they buy back from us is a win, because we end up spending that money in the store anyways, and we donate the rest.

After reading the reviews on here, I walked into this store with very low expectations. However, I have to say that my experience was 100% positive!
When I called ahead, someone answered the phone immediately and gave me all the information I needed. The store was exceptionally clean and meticulously organized, the employees were very friendly and helpful. They explained the consignment process in detail and thanked me for my patience when it ended up taking a while.
I was able to sell a good portion of the clothes I brought in and walked out with some real bargains.
Will definitely shop/sell there again!

We always find the cutest items for our girls! Our favorite brands our Ralph Lauren, Lilly Pulitzer, Gap kids and Janie and Jack. These are are so much cheaper here and always like new. We get lots of other brands for play clothes but those are our favs and we always find them. I can’t imagine spending money on new clothes with tags after finding this store.

I just recently moved to Hampton Roads and yesterday I went to this location to see if I could find a Halloween costume for my baby. Saying I was impressed is a huge understatement. Comparing this store to the one we had where I used to live makes the other one look bad (and don't get me wrong, it was a good store too). The selection is really good, I didn't see a single item that was not in pristine condition, the clothes were organized, the prices were good and the staff was very friendly. I will be coming back for sure. Oh, and my son will be a cute leopard this Halloween, and it only cost me $2.25 :)

Update on 04/2021
It’s been over 2 years since I wrote my initial review and I continue shopping at this location every new season. I still love their selection and the price is fair. Today was my first day selling and I confess I was a little nervous because of some of the reviews here. So I pre-selected my clothes, washed them and even stripped the clothes to make sure they were super clean before taking it there. They still rejected most of my stuff, and that is fine, I was expecting it and I know it’s not personal. They just have to select clothes that cater to their usual customer and also that they don’t already have tons of. Even though I didn’t ask, the lady who helped me took the time to explain why some of my items didn’t make the cut, which was very nice of her. She was very polite and professional. I think what they offered for the items they kept was very reasonable and took it right away. The items they didn’t select found a mama that will use them, and I’m happy the clothes I loved so much will serve other mamas and families one way or another. They definitely made a loyal customer out of me, both for buying and selling. :)

First time coming back to Once Upon A Child after 5+ years and my first time at this location. I like the Red Mill location better but did find some cute shirts for my daughter however prices were a bit high for used especially for other clothing items such as shorts and dresses, if you know how to shop sales you can find new for these used prices. I had an old rewards card that unfortunately wasn't able to be used for the 20 percent off even though the website says it can be transferred to the new rewards program so the site should be updated to let people know this isn't true. Overall if you are looking to save some money you might find a few things but I'll stick to looking for the sales with buying new or buy off of market places which is also better for selling too!

UPDATE- Owner was very kind and understanding of my situation with not being able to use my old stamp card in store, she explained that they don't see them often but still can be used so all stores have been updated :) I will now be able to use my 20 percent off next time I visit. She also explained some brands might be more expensive but are marked up to 70 percent off which makes sense something I didn't think about. I appreciate the response from this owner and working with me to make a happy customer want to come back!

The staff were super sweet! We came in with a lot of items, (like a tub of clothes and some toys), and they took a generous amount of clothes and some toys and offered us $43, which I could definitely not make at a yard sale. Their store is also super organized, I was blown away when i first walked in by how neatly everything was placed and sorted. I'll be back and I recommend this place to anyone with kids who need new clothes or toys!

My wife and I stopped by this location for the first time today. Needless to say, my wife and I had a great time looking through the enormous selection of baby girl clothes. Prices were fair, and she loved the 10 for $10 onsies. I know she will be recommending this store to all of her friends in the area. The owner also took the time to introduce herself which I thought was very admirable. Will be coming here before going to all of the over priced Baby stores!

I always come here to get clothes and shoes for my kids! Great selection, great organization, great prices! Many have complained about them not taking their items for consignment, this is true, but they get TONS of clothes, there is literally no way they could take anything less than nearly perfect! And as for what they offer for the items they do take- this is really one step above donations, they can't offer a lot when they sell it for so little! I'm still happy to shop there- but my kids wear their clothes to the ground, I don't expect to use them for consignment much.

This is a great OUAC facility with a huge selection. I went in to purchase a few things and found what I was looking for. It was right between seasons but the selection was still large. The staff was friendly and courteous to both those selling and buying. This place certainly deserves more than the 3.3 star rating it currently has. If you're selling new clothes to a consignment shop and they intend to sell it for half (or less than half) of the ticketed price, I think 25% of what you paid for it is more than fair. They need to make a living too. I will certainly be back to this location.

After reading the reviews I was a bit apprehensive to come to once upon a child to consign my daughters' things. I thought it would be a waste of time, but I decided to go and I had a great experience. Diane was very helpful and understanding that it was my first time consigning with them and I didn't have a bin, but I came organized and she was very nice and looked through all of my things. They gave me a great quote for the toys and clothing that I brought. She is a business owner and has a beautiful shop and just wants beautiful things to put in it, so if you have nice clean clothing and toys bring them in and I'm sure she will help you out.

Visited last week. Pretty much a OUAC expert at this point. Stopping any town I can find one in. This location was organized very well and the selection was great in my option. Prices were fair for me because I strictly buy higher end brands. Always fun finding treasures hidden in the racks. Thanks for the pleasant visit. I’ll be back when I’m in town again.

Very well organized store, I was also impressed on how the items are mostly in perfect condition! Prices are higher than goodwill or the regular thrift store but it is justified by the quality, variety and the fact that everything is well categorized by size and type of clothing. Saved me sooooo much time! Also, don't forget to ask about their loyalty card, I saved 20% on a big purchase, that was nice :)

Everytime I come here it is wonderful. I always shop here for my kids and I've always been pleased with the quality of the items plus the customer service is wonderful! Today was my first time bringing in items yes they're picky on what they take, but for good reason! I was very satisfied with what they offered and I love the sale 10 onsies for $10! I am definitely a returning customer!

Love LOVE Once Upon a Child. My mother brought me in Once Upon a Child when she bought me clothes, and now I’m bringing my daughter. We always find good clothes here.

I’ve been to this location a few times and always as well as today it was a positive experience. I dropped off a bag of clothes to sell and got back a decent amount of cash for it. The staff was so friendly and looked happy and it made me feel positive leaving the store.

Love the prices and quality of clothes! They also have toys and costumes. I've sold and bought clothes here. I didn't have many items, so it didn't take long for a quote but I hear it can take up to an hour depending on how much you bring. All in all, it's a great spot.

Mykell is always so polite and helpful every time I come into the store! I'm scatterbrained and distracted a lot and he's been so patient and sweet. I've always had great experiences while shopping there, but Mykell has great customer service and deserves to be recognized!

I come to this location at least once a month to buy and sell. And because it is a 45 minute drive i always come with ALOT of items. The staff has been friendly each and every time. And while there are some items that I believe are sellable they do not but I don't mind. And more often than not the money I do get goes right back to the store because the selection is great. Thank you for having such a wonderful staff and for being so patient when sellers like myself come through the doors with bundles of items lookong for new homes.

Jen was a lifesaver. I am so glad she answered the phone. She picked out the perfect jacket for my son over the phone! And when I got there is was hanging and ready for me to buy. So helpful thank you Jen for being amazing employee!