Smile Zone

I am a 45 year old female who has a severe phobia of the Dentist. Gaston Dental Associates made sure that I was well taken care of. This staff eased my phobia and now I am no longer afraid of the dentist.

Wonderful people!
Doctor Andrew Pernell, DDS went above and beyond to help me. I was treated with respect and compassion.
The entire staff was knowledgeable and kind.

Very kind and never had any problems

If I could give half a star I would. This place is a joke. Extremely rude staff, and the wait is out of this world. If you have an appointment at say 9 be prepared to not be seen till about 10. My kids were terrified to go to the dentist. They literally bound my daughter to the chair to do some work. They didn't take their time to even bother to calm her down. It seemed like every time we came one of my kids had a cavity or needed some other dental work done. We changed dentist and what do you know they never have cavities or any other problems. My kids also love their new dentist so it's no issues with them having anxiety over going.

PLEASE DO NOT TRUST THIS DENTAL OFFICE with your children!!! My grandchild was scheduled for three extractions and another simple procedure after having a routine examination and cleaning. I entrusted her well-being and pain management to people that I believed were qualified not just "certified" to execute her dental plan. I briefly discussed the plan, to which I had consented, and then proceeded to the lobby. I was NOT allowed to accompany her. As they dissappeared out of sight, I could not have guessed that when I saw her again she would be distraught, crying uncontrollably and traumatized. I was flabbergasted, horrified at the way she was behaving since this was not her first extraction at this office. I asked her why she crying so profusely. She stated very tearfully, "I'm hurting." The dental assistant shut the door and nonchantly stated, "we pulled another tooth that wasn't in her dental plan and I need you to sign this paper. I stared at her and then focused on my grandchild. My grandchild is nine years old and was very uncomfortable with telling me the details while the assistant was present. Upon leaaving, the horrific account began to unravel. With a tears streaming down her face she stated, "maw-maw, it hurt the entire time. I told them and they said,"oh, you will be ok" dismissing what she had communicated to them. She said the assistant held her down, (arms and legs) because the pain was so bad that she was kicking her legs. I had asked the assistant to inform me if there were any problems, changes or if she seemed afraid. She stated,"I will come and get you." NOT once was I informed of her condition, or the additional dental work. They took the liberty to make decisions regarding my grandchild that was solely my responsibility. I then called and spoke with the OFFICE MANAGER, who is rude and unprofessional. She implied that my grandchild was exaggeration and that there was no way she could feel and pain. I asked her if she was present for the procedure and she stated no and proceeded to tell me that the dentist reads the gestures and body language of patients when deciding if medication is necessary. I asked her if crying uncontrollably wasn't a sign of pain or discomfort. She said I believe the Dr.and I don't know why she's making these claim. (They failed to manage my grandchild's pain). Having to hold her down should have been indication enough to proceed with caution and ask some questions...to effectively manage her pain. The office manager is the most unqualifed, unprofessional inconsiderate person that I have encounter in any business setting. For either she is totally oblivious to what is happening or she most assuredly is a major facilitator to the torture of innocent children. I am miserable at the thought, that indubitably, too many more children will suffer the same experience if something doesn't change. PLEASE BEWARE!!!!

I took my kids here and found most of the people very rude I find it awful that after 6 parents can't go back with their children and only 1 parent for a family. I got to go back do to my kids being little and watched 13 ppl come and go all needing at least 3 teeth worked on. Out of my 2 kids they needed 11 things done and some teeth pulled (on toddlers) I called my old dentist and he agreed to see me and give me his opinion and yes 1 of my kids did have a cavity but nothing else. I also researched the dentist and it he was part of the medicaid scam in charlotte a few years back I'm not sure there maybe a dentist with the same name but please be cautious when finding a dentist.

The Dr and nurse working on my teeth talked about politics the entire time. How the president at the time was a communist and then used the wrong definition for communism. They did my cleaning in an open room surrounded by others and with doors open to rooms when doing fillings so you could see other patients. I have to take my children to a dentist and this place was recommended. I refuse to take my children here and have not returned since that day several years ago. Unprofessional.

I went here when I was a kid. They did not allow my mother to be in the same room as me, and they strapped me down to my seat. They also tried to convince my mother to get cavities filled on baby teeth that were about to fall out because they wanted the money. So glad I no longer go here.

I took my daughter their when she was 6 and had to transfer her to a different dentist officer because she had to get 5 teeth pulled because she fell and shattered them and they didn’t give her no numbing and strapped her down and when they was done a nurse told her (If you don’t shutup you will not see your mother) my dayghter is now 18 and still has a phobia of dentist this place should not be allowed to treat children

I went here when I was 6 and they put me in a straight jacket, they also wouldn't let my mom come with me. Absolutely horrible experience for such a young person, don't ever take your kids here they deserve to get shut down

It was awful! They lied about what time my appointment was then said they will take me and two hrs later im still sitting here with a 3 year old! I will never be back!

I still have trauma at 18 from when this place pulled my tooth out without any numbing agent when I was 8 screw this place and every fake value it stands on!!! 👎🏼 I would give this place no stars if it was an option.

Very poor service and dr are always off and there emergency line is a joke they don't care about patients only your money

Sitting here 2 hours with an appointment

should be called the frown zone :)