U-Haul Moving & Storage of Gastonia

I absolutely loved my experience with this location & my helper Bobby… he was extremely nice, helpful & could see my concern & worry all over my face… he was very helpful he was very knowledgeable & patient he took the time to give me a walk around & a tutorial on what I needed to know & tips to help out I was very thankful to the fullest & very much appreciative… to Bobby

Gauge and Erin are amazing. Incredibly helpful and professional. Customer service is top notch. Even if you don’t need a rental stop by for all your shipping needs.

I must be looking at the wrong location based off of reviews. My experience was awesome. The store manager (man) went over and beyond with helping us install the hitch for the trailer we rented. The man barely got to eat because he was so busy. Now that's customer service for you. I will definitely rent here again and definitely recommend them.

I have rented from this location a few times over the past few months due to moving locations. The store manager was really nice. Has an upbeat and welcoming spirit that will keep me coming back to this location. The site associates were patient and nice as well. Keep up the good job!

Very helpful staff. I'm probably spelling his name wrong, but a young man named Gauge was very helpful. I would definitely recommend him.

Best customer service I've ever had. Courtney was very professional and helpful.She was personable and cheerful, you could tell she enjoys her job. She was knowledgeable and patient with me. She answered all my questions (I had a lot) and gave me several options to choose from. We finished up my paper work in no time. My car would not start in the parking lot when I got ready to leave. Courtney was still helping another customer already past time to close. When she finished with him and locked up, she refused to leave until I got my car started and out of the parking lot, even after I told her I had help on the way. She had to have been there at least 3 hours after time for her to leave. I tried to get her to go on home (but I was really glad she stayed). It was the most fun I've ever had while broke down and waiting for help. Thank you Courtney

As we (My Mom, my Sister & I, 3 ladies) were traveling moving all after finish our University cross 8 states, we noticed that the trailer's lights were not working and we were in the midst of the hurricane season, with tremendous rainfall that even we couldn’t see well in some points, in this situation after the trailers lights were suddenly off, we stopped in 2 places and they couldn’t help us, But When we stopped by Mr. Willie and Mr. Bobby, Uhaul Store, they were so gracious in helping us out !!! They went out of their ways to find the problem that was not easy to find it.... and they resolved it with precision, Efficiency & as quickly that it was possible!!
We thank God for their Excellent Service and Generosity Help !!
And as they said we won’t have that problem again in all our long trip !!

I can’t say enough nice things about this U-Haul location! They made checkin and pickup so easy and were very friendly throughout the entire process. After pickup they even helped get my tow dolly hooked up to the truck and put my car on while giving step by step direction so I could confidently do it myself if needed. Very grateful for the helpful staff and all the tips and tricks they provided along the way!

Very impressed with the excellent service received here. Very friendly staff on the phone and in person. I requested the two front tires replaced on the 6x12 trailer prior to my 1400 mi trip, and the yard crew went out of their way to see that it get done quickly to be on my way. They didn't have tires onsite so they called in a service truck. The lady at the service center kept in touch until he arrived. Looking to rent from them again!

I was really impressed with the ease of getting set up and the friendliness of the assistant manager and staff. Everything was clearly explained and the truck was pretty easy to drive. The truck comes with a loading ramp that is super helpful but you have to bring your own hand truck or pay 7 bucks a day for a rental handtruck, there is a "emergency" handtruck that is zip tied in the cargo area, but if you cut it you'll be charged, same with the blankets. Returning the vehicle took less than 5 minutes. The 15 foot truck is listed as fitting 2 bedrooms, just realize that this likely means literally 2 bedrooms worth of stuff, not a 2 bedroom home, so go larger on the truck or plan for multiple trips. 2 full days plus insurance was around $110 bucks.

Cindy is wonderful manager. She is very patient and very thoughtful. Her whole staff is great especially Willie, he puts alot of pride in his work and it shows. I have renting a storage unit there for about 5 years and couldn't imagine going anywhere else. There neighbors helping neighbors program is wonderful for the community too. Their prices may be a bit higher but well worth it.

Excellent customer service! From all there, but especially Bobby for going above and beyond even in snow and rain to make sure my trailer was wired and hooked up safely! I highly recommend and will definitely be going back!

I rented a uhaul cargo van from this location. Excellent service I was in and out the door in the van in 5 minutes! Van was clean and very new! Excellent service! This is the second time I have used this location for rental trucks... Especially with Lowes and home Depot around the corner!

Hope Yarborough, Is a asset to the UHaul company, she was able to answer all our questions in a very respectful and professional way, and went above and beyond making our experience a pleasant one.

Nice people and great value on refilling your Propane tank. Very helpful when my tank was out of date, telling me how to exchange it. See you next time.

Madison and Eva were pleasant and extremely helpful.

Many thanks to Madison for placing the boxes (wardrobe, medium, small, and large) in my car, a sedan. I would have struggled, thanks!!

Professional, climate controlled setting with coded entry ways so that your stuff stays secure. My band practices here and we couldn't be more comfortable.

Great service easy and fast

Staff helpful and courteous. Truck used in good condition and clean. I would use them again.

Outstanding phone etiquette Lori. Thank you for your help.