Direct Outlet Mattress Raleigh

I had an excellent experience purchasing my very first mattress from Josh! He helped me figure out my preference on firmness of the mattress. His knowledge and help made the process smooth, and the quality of the mattress exceeded my expectations. He also genuinely cared about me, as his customer more than anything else. Five stars for the outstanding service! Would highly recommend.

I wanted a more personable experience being this was my first time making a mattress purchase so I looked for a non-commercial place & Direct Outlet was the place to be.. the experience was top tier. You get a 1:1 experience where you don’t feel rushed and actually take your time choosing the perfect mattress. Also you not only get a mattress you get an education as well .. Josh cares a lot about you being well informed and that meant a lot. I now have a mattress and I know how to take care of my mattress. Lastly, what I liked the most is if you’re busy he will find a time that works best for you. Everything is by appointment and there are no 9-5 structured business hours so you can still get what you’re needing after your work shift or whatever time works for you. His flexibility is unmatched.

Josh was absolutely amazing. THIS IS THE BEST PRICED MATTRESS PLACE in the triangle!!! No where else we went in Raleigh compared to the price and quality. Josh gave us a quick lesson on mattresses so we picked the right one for us. I am expecting and he made sure my husband and I got the right one for us and had the best support for pregnancy. He was super friendly and super great to talk to. We will be telling everyone about this place. Totally a hidden gem. Thank you so much Josh!!

First of all i want to say a big "Thank you" to Josh for his professionalism and knowledge of product. I needed to get my elderly parents a mattress and was looking for a budget friendly yet sturdy mattress for them. My mom and dad set up an appointment with Josh (with me being out of state) and were able to try out different mattresses and found something that works for them from a comfort and Budget level. My mum had to tell me that she was very appreciative of Josh because he was very professional and personable - in her words "Josh is a very amazing enterprising person" Thanks you Josh! Please if you are in the market shopping for a mattress, do not be fooled by the big name brand places, give Direct Outlet a try, and you will not regret it.
Thank you!
Shayo

I am amazed at how quickly and nice the service was! Yesterday Sunday, at around 3 pm I was stressed trying to find a king size mattress that was needed quickly. I saw the reviews on direct outlet mattress Raleigh and was sure we'd get one from here. I called, Josh answered quickly. I have no knowledge about mattresses so I kind of explained what I had in mind. He sent me a couple of photos of some mattresses, we chose one and in less than an hour the mattress arrived at our apartment. It was raining and I felt terrible about the delivery with that weather, but we were helped with what seemed something that would take a week to purchase and are grateful for it. I saw no one else but Josh, not sure how he brought the mattress up to the 3rd floor. Last night I slept like a baby, will definitely be recommending this place to my friends and family. And if we ever need another mattress, we know where to go now :) God bless y'all Josh, thank you so much for your help. May God continue to bless you like you blessed us yesterday.

My wife and I accidently showed up not knowing it was by appointment but Josh, calmly told us it was okay which was amazing because we live pretty far out and would have wasted our trip. He was very educational on what kind and type of mattress to get, stuff you wouldn't even think of at a Mattress Firm where they're just trying to push a sale. Prices were not that bad, neither is shipping. I really appreciate Josh and would absolutely recommend him if you are in need of a Mattress

I don’t usually write reviews but I want to share my experience with Direct Outlet and specifically with Josh. I am in the process of setting up our playroom for our two granddaughters. One lives in Ohio and the other in Los Angeles so they don’t get here very often so I was looking for good but inexpensive mattresses for the twin beds. I met Josh at the store and bought two memory foams at a great price, and Josh told me it might take up to 72 hours for them to fully expand. One expanded fully in a day but the other one was tapered on both ends and never fully expanded. I called Josh and the next day he delivered another mattress to my house. He went above and beyond in my opinion. You just can’t beat service like that. It was a pleasure meeting Josh and a great experience!

I had an excellent experience purchasing my mattress from Josh today.

I had so many questions... Coiled or foam? Firm or soft? With so many options nowadays, it is difficult to find what's right.

I had shopped at 3 stores before stumbling upon Direct Outlet - none had the selection, service, nor better price when compared with Direct Outlet.

Be sure to call and schedule your personal appointment with them soon. You'll be supporting a local business by doing so. Thanks Josh, you rock!

We just found this store Google and we ended up buying our mattress and stuff. Josh was very helpful and very accommodating. I will definitely recommend this to our friends and other colleagues who will relocating in Raleigh, NC. If you need mattress, Josh is the man.

Good quality and exceptional service at affordable prices. Josh is friendly and helpful. Loved the experience of trying out mattresses and choosing the one that suited me best. I've also recommended this place to my friends and we are all immensely satisfied with the quality and prices. My mattress had a manufacturing defect. Once I informed Josh, he swiftly worked out a schedule, visited my apartment, inspected and replaced the mattress with a proper one. Really impressed with the quick service.

Just going to be straight with you, you're an idiot if you go anywhere else to buy a bed.

Josh runs a no-frills shop and passes the savings directly on to you. I did some research online and the main takeaways were to stay away from the big name matress stores and to find a direct outlet. They also suggested learning a little bit about beds just so you know if you can trust the seller.

Josh checked all the boxes. Extremely knowledgeable and amiable. The only problem is his insistence that Apple Phones are superior, but hey - nobody's perfect.

Josh went above and beyond any expectations I had. I was buying a mattress for a family member that has back problems, and between the phone support and in-person support, he knew exactly what they needed. It's been over a week now, and their sleep has increased significantly (insomnia, or so they thought) and pain has decreased to they point they can enjoy physical activities now. I cannot thank and recommend Josh enough, I'll be back.

After I saw their 5-star review I stopped by Direct outlet Raleigh looking to get a decent and affordable mattress and ended up getting 3 Matters and a box spring for a really good Deal on top of that the owner Josh delivered it within 2 hours at my house. This place is amazing, Outstanding customer service !! Thank you Josh for all ur help!!!

Called around trying to find a split queen box spring, and this was the only place that would order me one. It came in the next day, and while I was there picked up a mattress. Reasonable prices and communication was good! Thank you!

I had the BEST experience buying a mattress here! The owner Josh, is so personable and professional! Hands down the best prices and fast delivery! 10/10 I would recommend buying your mattress here! Josh made sure I got exactly what I wanted and in my price range!

I genuinely cannot say enough about this place! Never would I have thought that my best customer service experience would be a mattress store. Josh was incredibly helpful! He really took the time to discuss with me my needs in a mattress and showed me all options that could potentially suit me. He even helped me to understand what I should look for in a mattress based on my day to day activities. He was informative, polite, and also funny. Even after the purchase he went above and beyond as to pick the mattress up himself all the way from Wilmington just to make sure I had it on time! Do not get a mattress from anywhere else!!!! Genuinely the best customer service you will ever experience! Thank you so much Josh!!

Today was my first time going to Direct Outlet Mattress. Josh was the young gentleman that assisted me. He was very professional, knowledgeable and very kind. I loved how he answered all my questions in regards to the different type mattresses. The materials used to give a visual understanding sets this company apart from any past experience I’ve had from a mattress store. I’m hearing impaired which causes a lot of challenges when interacting with the public. I felt so comfortable with Josh as if I had known him for years. He was very patient and understanding to my needs as it relates to effective communication. Needless to say I left with a mattress and I just woke up! It sleeps very comfortable and it’s a memory foam. I would highly recommend this place to anyone who needs to find a good mattress with great affordable prices. If I was able to give 10 stars I would have without hesitation. Great family owned business, great selection, great prices and great customer service.

Very pleased with our experience with the purchase of our new mattress! Josh is very friendly and extremely knowledgeable in the mattress world. I’d highly recommend him for anyone in the market for a more comfortable sleep!

This was our second experience buying a mattress from Direct Outlet Mattress. The first was from their Wilmington location and our most recent from their Raleigh location. Both experiences were absolutely fantastic. Thank you, Josh, for the quick turnaround on our order and delivery. We appreciate all of your help.

I truly had a wonderful experience shopping at Direct Outlet Mattress. Normally I dread shopping for furniture because of how pushy and impatient salespeople can be but Josh was AMAZING. He is attentive, has a wealth of knowledge, kind and hilarious. I am in love with my new bed & would highly recommend you chose Direct Outlet for your mattress needs.