Chase Bank

Great bank I've never had any problems since I've started banking here, great staff especially Donny Gwinn he's always so nice and goes the extra mile to help his customers and is great at explaining everything you need to know about your accounts!

I had a really easy time and the individual who assisted me was super nice and friendly!

Best bank ever! They treat you right.

Very polite. Very helpful. Quick and friendly service.

It's good to bank with them

Quick trip on the drive home 🏡

The service is friendly enough, but I swear it is so dumb that you guy's dont answer your phone, why do you even have one? Answer your phones! That is what they are there for, so your customers can get in contact with you and dont have to drive across town to ask a question that takes 45 seconds to answer!

Rude, never answers when I call.

I went to the chase bank on Robert C Byrd Drive in Beckley WVA. I tried to get help with my account. The customer Representative (Ms Wheeler) told me that she was going to lunch and Mr DelaRosa would help me. She left. Then he came out and told me he had appointments and I needed to come back in a hour and she would help me. I went back in 1 1/2 hours and she still was not back. So I left. Worst customer service I have ever experienced at a bank.

Dr Michael

Automated phone will not allow one to speak directly to a banker.

It is very unfortunate that your bank has opted not to answer your phone but to encourage all customers to phone the Chase Call Center. No longer personal, local banking service. I would not open a new account with Chase. By the way, the call center transferred my call to your local branch phone number only to get the same automated response.