Apple MacArthur Center

My experience at the Apple Store in Norfolk was perfect. Considering the time of night (about 7:30) on a Thursday, it was very busy, however, the service was relatively quick and extremely helpful. Having busted my iPhone screen, I asked the first staff member if he could help, and he promptly and politely sent me to another member. This member asked my name and put me on a customer service list, before sending me to a line to be waited on. About five minutes after being sent to this new line, I was approached by another member telling me that he would be able to assist me after sorting out one other customers' issues. Soon I was redirected to the final portion of the customer service cycle, where the last staff member helped me through necessary protocol so that my phone could be worked on. He showed me the agreement, I signed the bottom of the page, and was allowed to go after he carried my phone to the back. This entire trip took about 30-40 minutes, which considering the 60-70 customers in store, was a very reasonable wait. As for the lower ratings that many others have given, I don't know where they are coming from. The store is well staffed, they are friendly, helpful, and organized, and made the entire trip easy on me.

I am overwhelmed with the customer service I received from Andrew and Gabby! I was not only walked through the specs of the iPhone 12 Pro & Max, but I was also given information that would help me choose the best phone for my lifestyle.

I was recently injured and had to drive in pain an hour to the store. The drive was totally worth it. Once there a third time, Jennifer and another rep gleefully greeted me and once again I was escorted back to Andrew and later Gabby. They both walked me through choosing an accessory to protect my investment (iPhone 12 Pro). I had my iPhone wiped down and placed in several cases to choose which one was the best fit. I feel so valued!!!

I heard that this Apple store is closing and I feel sick that these awesome people are going to be displaced. I hope that they are going to at least be recognized for the great job they are doing, with a smile, all while on their feet for hours!

I guess I will be placing orders online from now on. Thanks and kudos!!!👍👌online from now on😞 Thanks and kudos!!!👍👌

I’ve been to this store more times than I can count and every time have a great experience. At my time of writing this, the average rating is 3.7. However as I read the reviews many people are complaining Apple as a company, that the store is busy, or has long wait times. None of that reflects the people working here or the management. No matter what time you go to this store it’s gonna be rather busy. Thus if you are in a rush I suggest booking an appointment online. However I have done walk-ins myself and only waiting 30 or so minutes to be helped. The help is always professional, polite, and prompt. I want to shoutout Amy for helping me a couple weeks ago. But in truth I’ve had lots of help there I love. The audio guys are great so if you have any questions they have really help. (I’m sorry I don’t remember their names, I’m not very good with remembering names).

I called ahead to schedule an appointment, and boy was I glad tt I did. My sales representative was very professional, and helpful and attentive. Just had to pay the $99.00 w the Apple care program, and my husband got a completely new phone

I had lost all my contacts, a disaster. I arrived 15 minutes before the store opened, and was met outside by an employee who registered me and tried to address my problem, but soon had to register other customers as they arrived. When the store opened, Chad greeted me by name, and had restored my list of contacts within 10 minutes. He was so helpful and pleasant. I was very pleased with the efficient way my problem was handled.

The customer service at this Apple Store is amazing! From the nice young lady at the door who greeted me & was patient as I explained the kind of product I was looking for, to Bart & the guys who helped me w/ my new Macbook Pro. They helped me pick it out & set it up before I left the store. Those gentlemen are so knowledgeable & kind. Awesome job!

I took my Iphone 6 here to get a cracked screen replaced without an appointment yesterday. I found the staff to be more than courteous, and very efficient. I was checked in immediately and asked to wait at the genius bar. Another person came within 10 minutes to get my phone and told me it would be ready in 1 1/2 hours. I came back in an hour to check on it, and waited again at the bar for 5 minutes before my phone was returned to me repaired. I would recommend this store to others and I had a wonderful experience! 5 Stars!

I was a little shocked to see all of the bad reviews regarding this store. I went in, without an appointment (learn from me...make an appointment) to get my iPhone 5 battery tested. From checking on the website, I knew that my battery was not one of the ones being replaced under warranty and figured I'd just replace it myself if it tested defective. The gentleman I initially contacted was friendly and explained how they usually schedule appointments to keep folks from having to wait. He then looked up the schedule, found that there was an availability and had another staff member who was familiar with the iphone 5 warranty program assist me. She did a few quick tests, explained to me what was going on, and advised that my battery would in fact be covered under warranty. 30 minutes later I was out the door with my now fixed phone.

I can't account for everyone else's experience, but mine was nothing less than stellar.

UPDATE: I recently went back here to get a battery issue fixed on my wife's iPhone. Once again I was treated well and the repair was done quickly and properly while I went to go get lunch. I am happy with the service and professionalism and I'll definitely be back.

Store is quite a rush, so it’s better you got an appointment booked online. If I could remember correctly, Heather was the rep who attended us. We had a iPhone which could not power on. She was proficient over the diagnostic tools and the process, explained the nuances with care, and fixed things in a jiffy.

every time i go into this particular apple store, i always get the feeling that im part of the elite. customer service is A1 and the workers always do their best to make sure that you are taken care of. for example, the last time that i went to this store, i had a question about upgrading my phone to the new x. it took a while for me to figure out that i couldn't log into my carrier through his phone but he didn't show any discontent, he was perfectly fine with helping me. little things such as that matters when it comes to my continued presence at this location. i really appreciate it

I made an appointment to have my phone looked at. I had to wait just a few minutes. The person who greeted me at the door was awesome. David was overseeing the Genius Bar and resolved my problem very quickly.

Great stores, shops people places and things to shop for do, explore and enjoy great food 🙏🙏🙏👍👍👍🙌🙌🙌😋😋😋👏👏👏🤓

I had a great experience there. I had a technician by the name of Travis. He was knowledgeable and helpful in helping remedy the problem. From the moment I walked in for my appointment I was helped and was told every step of the way what was happening. Then they helped me get it to my car. Great job, guys! You’re awesome.

Had to take my two kids MacBook Pro in today for issues. Jesse was so helpful!! Worked on both at the same time while helping two or three other customers and did awesome! He was great at multi tasking and made sure he was checking on everything while the system was doing it checks. Definitely knows his stuff and if you can request someone he is the guy!

My iPhone had a yellowish tint on it. Walked in and told the lady I had a appointment. I was told to wait 25 mins but actually got a text in like 5 mins that a specialist will be able to assist me. Tried to explain the problem but the specialist couldn't determine it. Either way she took the phone and told me to come back in a hour for my repaired phone.

I came back and the technician said I was receiving a brand new phone free of charge. I was happy walking out the store.

Went for my first visit to the store after reading some poor reviews. Store was very packed after being closed for 2 snow days. Was greeted promptly and figured it would be a long wait. Within 5 to 10 minutes tech Eric came and diagnosed phone and ordered part. Very personal and knowledgeable about products. Thanks for the great service.

How thankful we are for the One to One Support we have received over the last few days at the Apple Store at McArthur Center. First we contacted the Apple phone support and were assisted over the phone, but our problem with our passwords was not resolved. Then we made two appointments over the past few days and met with Sam. We were very pleased with the extensive assistance Sam gave us in solving our problems. He was helpful and very kind in explaining things on our level of understanding. Sam was determined to work through our concerns and helped us solve several difficulties. He was absolutely fabulous! His patience and kindness made us relax as he diligently worked to link all our products together. We're so impressed by his knowledge of the Apple and technology world, but just as impressed by his "people skills". Thank you so much!
Mary-Ellen and George

I was assisted by Lauren Robertson. Not only was she friendly but very nice and patience. She never once made me feel like my questions were crazy and unnecessary. She answered all of my questions and even told me about the support classes that would help me a lot. Most of all I appreciated her patience.

Went in to have my laptop checked out because the track pad works intermittently. I took a short video with me because we all know not all problems present while trying to have the problem diagnosed.

The computer passed the test, but luckily it happened while I was working with David. YEAH! Scheduled an appointment to come back after I back my computer up to have the track pad and what ever else fixed.

He was even patient while I asked lots more questions that did not pertain to my original concern.

Thank you David. I do appreciate you.

I just came from this apple store and the staff were super helpful and made things quick and easy for me! I had my 1 1/2 year old son with me and whenever they saw him getting fussy, they made him laugh. The staff is amazing!