Marquee Homes Inc.

For every one of our custom new home clients, Roger McLellon, award-winning custom home builder with Marquee Homes, Inc., has demonstrated knowledge, patience and an unwavering drive to meet the needs of the customer.

The planning and building process was a breeze due to excellent efforts from the Marquee Homes team. Roger took time to listen to our client’s needs and presented clients with several options, floor plans, and design ideas to consider.

From first time new construction buyers to clients building their dream forever home, the team at Marquee Homes makes clients feel comfortable and at ease throughout the process . The team takes the time not only to meet, but to exceed the client's expectations every step of the way.

When clients have questions, Marquee Homes was always available to answer and always represented themselves in an honest and professional manner.

Our clients were impressed with the quality of products and craftsmanship combined with excellent communication skills, professionalism and above all, integrity.

Marquee homes has far exceeded my expectations on a custom home builder! I am writing this post as the build on my home is still under way currently, about the start drywall. The professionalism and customer service is on point! I have thrown every curve ball at Marquee homes to perform and they have delivered! A lot of people have mentioned how stressful a new home build can be from their own personal experiences... Well, I’m in the stressing part of the build and I love every minute of it not being stressed! Honestly, I have felt part of the Marquee family the whole part of the build! I highly recommend Marquee homes!

Marquee Homes really puts their clients at ease with the stress that comes with building a house. Their staff is by far the best around and it starts the moment you walk in their office! Quality craftsmanship and attention to detail...I wouldn't go anywhere else!

A large family business, but great small town customer service! Their work is first class and all their properties have great amenities. You can't go wrong when you choose Marquee Homes!

Quality work and great customer service. My family has been using Marquee Homes for years and will continue to do so in the future. Great company!

Craig McLellon assisted me and showed me all of the most recent framework in the area. He went above and beyond, Marquee homes has a great eye. Thank you for helping me through the process and answering all of my questions.

Stunning Designs, Great Communication during the building phase and High quality finishes. Walk into one of Marquee Homes new builds and you'll see what sets them apart.

Absolute stunning homes, graced with beautiful materials, and perfected with outstanding workmanship! Definitely a Premier builder for the most discriminating buyer!

Top notch quality custom home builder. Local family business with great customer service and care even after the sale. Recommended!

This is a great family business. I have worked with Marque Homes on many occasions and highly recommend them.

Company does great custom homes and has amazing customer service!

Great company to work with! They are very friendly and welcoming!

World class customer service!

Crooks! Failed to return my security deposit within the state-mandated 45 days and did so (only once I reminded them) with bogus deductions.

Their lazy management style will leave you with broken appliances/services and a poorly-administered property. They performed no on-site inspection when I moved in, presenting me with a home that had several broken window locks, paint splattered everywhere and crudely covered-up holes in walls and cracks in paint with a noticeably different shade. The move out inspector noted that I might have to pay to clean the microwave; for this they kept over $200 of my security deposit. Despite their seemingly mandatory cleaning price tag, they failed to remove the pet hair from the carpets from the previous tenant which I continued to sweep and vacuum up until the day I moved out. In general they kept annoyingly limited office hours and were very hard to reach by phone; they rarely returned my emails or calls and if they did it was days late.

The management seems to forget that they have a rent-paying tenant in the house until it becomes convenient for them. My heat broke; I called the man who showed me the house and he told me he "doesn't usually deal with those things, but would help me." I had to personally coordinate with the heating company and when they arrived I was surprised to find I had to pay for the repair. When I spoke with the landlord, they seemed surprised to hear that I had any problem at all, and were very reluctant to reimburse me. Their contractor DID NOT EVEN fix the heat, and I had to rely on the landlord once again to figure it out.

The final insult was, when in my tenth month of living there with zero issue or late payments, I was 2 days late to pay my rent (which must be paid by check; no electronic option exists). Despite my track record and perfect credit, for this I was granted a 15% late fee and 2 threats to take legal action against me if I did not pay up. These came in the mail - no phone calls. They are content to conveniently not warn you if you are about to be late.

Since the home was structurally sound, reasonably clean and in an acceptable neighborhood with fair rent I won't give them one star. Their inarguably illegal conduct and apathetic style made them an absolute dread to work with. If you're looking for property in Hampton Roads, look elsewhere.

DO NOT RENT FROM THIS PROPERTY MANAGEMENT!!! I have never experienced such poor, apathetic, rude, and UNPROFESSIONAL service in my lifetime. The communication is close to nothing, when I had issues with plumbing and simple issues (a shower door catch broke); I most of the time received absurdly late (months late) responses back and some issues weren't even fixed or addressed. They have extremely vague and inconvenient office hours which also makes it more of a task to get a hold of a representative who almost NEVER returned phone calls. It as if they do not want the confrontation so they do not have to personally address issues.

The only way I was able to contact anybody was to email and call multiple (usually 2 of more times after waiting approximately a week) without getting my issues handled. Lastly, I was supposed to receive a "security deposit summary" and it was NEVER provided to be whatsoever. It was far beyond the legal 45 days they are required to send it. After I had called and emailed multiple times inquiring about it, just to see they took part of the deposit for carpet cleaning still; even though that they required I pay for out of my pocket at move out (which I did and sent a copy of the receipt for professional cleaning AND deodorizer).

They conduct shady, lackadaisical business and will take whatever issues you need addressed seriously.

I hope this company learns how to conduct business better in the near future, because it is a true shame the level of unprofessionalism and apathy I've received during my time renting from them.