Pacific Kitchen and Home

Please run away from buying any appliances from Best Buy pacific home. To say they are incompetent is an understatement. Completely useless….

This Review concerns the purchase of kitchen appliances from Best Buy and its Pacific Rim store. I don’t know if my issues arose from apathy or aptitude but I would strongly suggest that you take your business somewhere else to avoid customer service issues. Appliances are a commodity, you can pay the exact same price somewhere else (most companies will price match). You may want to consider that route to avoid the embarrassingly poor customer service and lack of accountability you will find from the kitchen appliance department of the Best Buy store here.

For me, a simple installation of kitchen appliances has resulted in damage to my countertops and the matter is still unresolved after many months. Best Buy conceded their mistake right away. But getting them to address and attempt to remedy their mistake has proven an impossible challenge. The bottom line seems to be that no one cares.

I could have purchased the same appliances at a different store and avoided the time-consuming and frustrating customer service issues I encountered here. While I understand that mistakes sometimes do occur, what I cannot understand is how unconcerned Best Buy is about fixing them. There seems to be no personal accountability there, including but not limited to the district manager who, despite multiple promises he would reach out to me to discuss my concerns, still has not bothered to call. These issues are not limited to just this store, as I have had recent issues with Pacific Store at the Best Buy Perimeter store as well.

In short, the following summarizes my personal experience from the past several months (and the issue still is not resolved):

• Failure to Perform. Best Buy has repeatedly failed to properly install appliances I purchased months ago.
• Several no call, no show appointments during window of time they scheduled for service installation appointment.
• Failed to Refund Overpayment. The company has been nonchalant in reimbursing me after they installed less expensive range vs the range and wall oven I originally purchased.
• Refusal to listen to, much less resolve, concerns. Despite multiple assurances I would hear from him, district manager David Wagner, has not returned my calls to discuss my issues and concerns.

RJ was the salesperson who I initially dealt with who assured me that the appliances selected would fit. I have dealt with Andrew as well who told me he could not find a cooktop that would fit my existing cooktop: this was false and I easily found at least 2 reasonably cooktops that would the existing cut-out on the Best Buy website. I have dealt with several managers including Mike B and MIke S but most recently Gerado. He told me that he would "make things right" once he corrected these mistakes.

While dealing with him, I have had several no call/no show appts. Additionally, with him I have had several installers who have severely altered my countertops and cabinets to make appliances but resulted in permanent disfigurement. Also, the range that was finally installed costs less than the cooktop and wall oven I had originally purchased. He now will not respond to my messages; characteristic of professionalism and customer service for this store.

Not a good experience overall.

Don't bother. They can't complete a delivery.