Subarus R Us Inc.

Incredible service!!! I am so appreciative of a repair shop that takes great care to explain things to non-mechanics! One huge plus is that to help me navigate a repair that seems to be a manufacturing defect, Subarus R Us gave me all the information to file a claim with Subaru and assisted me in getting the repair covered! AMAZING! Thank you for being a solid shop!

When used cars became so expensive I decided to get my 2010 Subaru Forrester repaired rather than buy another car. I received three different estimates from three different mechanics for essential repairs needed. The Subarus R Us estimate was about a third of what the others quoted. The work was done on time and two months later is still holding up beautifully.

The Office Director Christy is an absolute delight who makes you feel welcome and well cared for from the moment you walk in even on days when her call volume is very high.

I brought my children in with me, and they drew on the chalkboard in the waiting room, played with the adorable office dog and were treated to peppermints and stickers.

I don’t know much about cars and it feels so good to find a mechanic I trust, who does quality work for a reasonable price. The excellent customer service is the cherry on top!

Great communication and service. My car was finished much quicker than I expected. Hopefully i won't be returning anytime soon, but if I have any issues in the future, i'll be contacting Subaru R Us first.

Honest, do good work that lasts with time and do it on time, and always lower priced than chain auto mechanics quote. They have taken care of my 2005 Forester for 10 years and it’s still rolling 💓

Chrissy is the best, the guys do great work and the shop dog makes it fun to wait :,)

I came to NC for Tail of the Dragon and unfortunately on the trip my WRX was overheating when idling/stopped. I was in denial that it was my head gaskets because it didn't have any of the symptoms people warned me it would have. They squeezed me in to quickly diagnose headgasket failure. I left the car with them for a little over a month and they met the deadline I needed. I am pretty shocked that I had to redo the timing belt & water pump because I did them just under 30k miles prior. The price for that job was a little high although the headgasket job was reasonably priced as well as the valve covers. The spark plug cost was ridiculous. $37 a spark plug!? You can get the whole set for $50. Even buying them from Subaru they're $17-$19 per plug.
Overall, I would come back here again if I lived locally.

P.S. Shamu should really be on their business cards 10/10 mascot.

Second time bringing my Impreza in, very fair prices and excellent work done from my experience so far. If you own a Subaru, I would definitely recommend bringing it here for just about any issue or preventative maintenance you may have.

First, the people here are super friendly and extremely helpful. I was driving back to Jacksonville NC, when my oil light came on. I was originally looking for a place to buy oil and I was just going to get my oil changed once I got home. But it was definitely a sign to do it right then because I saw Subarus Are Us and decided right then I needed to go. They informed me they are appointment only because they do have a lot of business and they wouldn’t have been able to get my car in for another few hours. Which would’ve set me back about 4hrs from getting home. Y’all, they set aside their schedule and helped me out with an oil change. I am so grateful for that. They were so kind and nice and didn’t make me feel stupid for not getting my oil changed sooner. I 100% recommend this place for your Subaru. Their customer service is wonderful and I wish they were here in Jacksonville instead.
Thank you to these guys for helping me. I can’t thank them enough for what they did. Thank you again.

Had a transmission issue, AAA told me I'd need a full valve body replacement for $3,000 and a two week wait. Called Subarus R Us for a second opinion, they quoted me a thousand bucks less and could take care of it that week. Turns out AAA was totally wrong about what it needed, and the repairs were even cheaper than SRU's initial quote!

I have been bringing my cars here for many years. They are hard working, honest, and have always taken amazing care of my cars.....which I am somewhat hard on. While busy, they do great with emergencies and scheduling, and are very transparent with pricing.

Unfortunately, I had very bad luck with a newly purchased used Subaru from a shop in TN. Three weeks after purchase the engine seized and needed replacement. After towing my vehicle to multiple repair shops in the area, it was clear that Bobby and the whole Subaru R Us team was going to be the most helpful, offer the most/best options, and get me back on the road quickly. The price was fair, the guys in the shop ruled, vehicle is driving better than before and I know this is the garage I'll head to whether it be a simple oil change or any future repairs! Much appreciation.

Go by there from time to time but have never stopped but when I called them they were very helpful and got me going in the right direction.

I have been coming to these guys a few years with a few different vehicles.
Although I miss Lee, everyone is helpful respectful and patient. I don’t know a lot about cars and it can be frustrating when you aren’t sure what the mechanics are telling you.
I never feel like they are trying to do more than necessary or talk me in to repairs I might not need. I was recommended to come here and I regularly recommend anyone to go here.
The prices seams fair and the work is always done on time.

We were traveling from out of town and they came recommended from a Subaru dealership. They got me in the next day and had to replace a cracked radiator.
The staff was super friendly and knowledgeable. They got us in and out in less than 2 hours and it was extremely affordable!! There’s wifi in the office so I was able to get work done even while we waited. 10 out of 10 would recommend!! We can’t thank them enough for helping us out!

I brought in a 2007 Outback for several major engine/transmission/ignition repairs over the course of a few years. The folks at Subaru's R Us were always courteous, helpful, and timely with their work.

They made good quality repairs, helped me understand which repairs were necessary and which were optional, and always helped me find the simplest and least expensive way to fix a problem.

They did me several favors along the way, including help sourcing a new engine from another shop and help getting the car to their shop without an expensive long-distance tow.

When it was time for me to sell the car, they even helped me appraise the value of the car and hosted it on their lot for higher visibility.

I can't say enough good about this shop. It's everything I look for in an auto mechanic (honesty, quality, thrift) and none of the things I dread when looking for a new shop (pushing optional repairs, cutting corners, acting without consent).

They know Subarus and they will help you fix your problem without stringing you along.

Thanks SRU for your work.

The Receptionist Brandy, a true Renaissance Woman for All Seasons, was AWESOME!!!!
She was able to quickly book an appointment for a very frustrating issue of a chaotic systems check light that randomly would shuts down the Eyesight and cruise control!!! Her knowledgeable and friendly demeanor certainly restores the customer to the true ideal of customer service!!!!

Chad the Mechanic also was AMAZING!!!
He is very skilled in his craft as he was able to locate the problem, restore my Subaru to his original magnificent self, and NOT take me to the Cleaners.

KUDOS to them Both and All the great folk at Subarus R Us on not only a job well done, but a job well done with Exceptional EXCELLENCE!

FANTASTIC. Best mechanics in a 200mi. Honest great workmanship. If you have a Subaru YOU NEED TO BE HERE instead expensive dealer ship. Been coming here since the opened.
Kent Spillman
Phoenix Az/ Montreat NC

Christie is fabulous to work with!! She always gets me in when I need it help. She and her crew are fast, efficient and honest. I am very happy for their success, and am pleased with their work. Loyal customer for sure. Highly recommend.

My car was leaking from my roof. They cleared out the Sunroof Drains and voila!! No more leaks!! My life just got better!! Great service, great leadership and personnel!!!

Did a great job or repairing window that would not always close. Cleaned sunroof drains. Friendly, and professional. Reasonable pricing.