Lone Star Credit Union

I have had a good experience with Lone Star CU in the past, but I recently referred someone to them for a vehicle loan and they have dragged out the loan app for over a month - mostly because they just will not return phone calls. The loan dept is either grossly understaffed or just doesn’t care about customers. Either way, it is a very bad experience. I highly do not recommend them. I’ll update my review if things change in the near future.

*** Update *** I was contacted by a manager at Lone Star CU within a few hours of posting my original 2 star review. She apologized for the way my referral was treated and promised to resolve the situation immediately - and she did. The loan rep contacted my referral within a couple of hours and got started on finalizing the loan. The loan is now complete and the loan rep stayed in touch as expected during the last few days of the process. I think they are working through process changes resulting from limited staffing, hours, etc. due to the pandemic. I will definitely use and refer them again.

Use the drive thru. All representatives have always been cheerful and helpful. Usually remember my name.

Let me tell you something my friends. These folks have been an absolute blessing to me! I've been with them for a while now. Miss Darlene Hilton, is an angel 😇in disguise! You know nowadays, people don't care about others, just themselves. But, it's not like that here at LSCU. They know how things are right now, & they empathize with their customers & clients. And I'm grateful 🙏that I'm able to be a part of this organization. Because, they've been good me. And I so appreciate their kindness.

Once again, my friends at LSCU have came thru for me. Miss Darlene Hilton, is truly amazing 👏! These folks really do care about their customers. They are truly someone that I can trust. I never feel embarrassed talking with these people, because they know how I feel, & they WANT TO HELP. If you need an extended family, in your life right now, call these folks, talk to them. I'm a customer for life with LSCU. God bless ALL.

The women that work there. Are so amazing. Even the new one. They always have a smile on there faces and know me by name. I would recommend this bank if tou are looking for one. Thank you

Great credit union! We've been members for over 15 years and recommend to anyone who is tired of paying all the fees charged by big banks. A big perk for members is the fact that Lone Star CU deposits our SSI immediately. Big banks hold posting to your account to earn money on your deposits. Not Line Star!

Great informative , sweet lady helped us.

Ladies are nice. Everyone makes a small mistake at times but you correct them in a nice way. Just tell em what you need and they will do it. Simple.

Amazing group of people to work with,
Very friendly, quick and easy

Maggie and staff are awesome! Lone Star Credit Union is the best place to bank!

Great customer service & always greeted with a smile!

They are very friendly and helpful when you need help. Mop

Really nice and professional people. Very helpful.

Always pleasant and helpful.

Genuinely nice folks.

Very Friendly place

Love it here.

As excepted