Texas Department of Public Safety

Bobby in the Drivers License Department saved the day!! I can’t say enough how much he truly blessed me today. Thank you 🙏 This location was way better than ANY San Antonio location. With just a couple minutes Bobby and was able to resolve an issue going on for months that was not my fault. If any of the San Antonio locations took a couple minutes to figure out why I even needed to go in to renew my license I wouldn’t have had to drive this far, but glad I did! Thank you, thank you, thank you!

Today we received an excellent customer service from Tracy Espinoza. Me and My twin sister renew our driver license. She help us with a good vibes and a positive attitude. Made us both smile and it’s so nice to experience this kind of treatment from Tracy. We need more people like her. I definitely recommend her to anybody. Great Job Tracy and thank you for all you do.

Last week the system was down and my son’s appointment was cancelled but the website said they would be honored. We went today and Ms. Tracy was so accommodating. She took him in first and had us in and out within 30 minutes. She was friendly and kind. Even went further to schedule him for the driving portion. Above and beyond, amazing customer service. Thank you.

Ms Erika was such a great help, I went in the morning with no appointment to get an ID for the first time and she was amazing. She helped me understand everything and was soo patient with me girl needs a raise for how she handles confused people. The lady next to her brushed me off when I had asked her for help but Ms Erika welcomed me with a smile.

Mrs.Erica was was so nice and helpful. She was able to help me even if i did not have an appt. not only did she help me but 2 other people without an appt. Thank you for going above and beyond for me!

The folks took care of me on a last minute situation. I greatly appreciate their service.

Came for appointment was very fast process out in 20 minutes

Very well staffed and qualified group of people here. All of the horror stories of the past regarding the DMV are no more. Fast check in service, sat down and got my license renewed in less than 30 minutes. The people that work here were friendly and knowledgeable, very competent group at this location.

Was really a great visit. Greeted at the front door, got directions/instructions ( with a smile) not a long wait. Then we had an awesome representative at Window #13 in Leon Valley. I didn't catch his name,but he should be an example of how to treat people.

The officers yesterday they all really nice. It is my first time to apply for a DL. Yesterday they don’t have availability for the driving skill test but they booked me for the 29th of this month. They were very accommodating and welcoming:)

Absolutely incredibly nice staff & driving evaluators. Make an appointment online in advance. If you need a walk-in appointment go to Leon Valley's mega center. Whoever manages this location needs to manage and clean up the grumpies at the Uvalde DL office. They spit venom when you walk in lol

The service are fast and the staffs are awesome.

My previous experience with DPS in San Antonio other locations required lot of patience and usually the places were very crowded... BUT, to my pleasant surprise, this DPS location at Castorville was such a nice place with very nice and helping people!!!!

Appointments at other locations were not easy to find if you are in a hurry to renew license (they were atleast 2-3 weeks away) but this location had open appointments for the next morning!!!! (of course, i had to check a couple of times and reschedule it).

And, the staff at Castorville DPS were very friendly and helpful and completed my renewal even before my appointment even before the appointment time started!!! My appointment was at 2.40 pm but my work was done by 2.30 pm! A perfect and a pleasant place to visit and all the folks I spoke to were very friendly and were extremely helpful.

Thank you all staff at this location and keep up the good work/service!!!! Hope the San Antonionians will find this great location for all their DPS related work!

We have been to a few DPS offices around San Antonio, but this was the best one so far. The employees were helpful and not rude. Thank you!

I was able to reschedule my appointment to replace my DL for the next day at 8:00 am, I was in and out by 8:20 am as opposed to waiting hours at other locations. Thank you.

The people at this location are so kind and helpful.

Fantastic. An appointment is essential for a smooth experience. Make an appointment online, and you be in and out quickly. Friendly staff.

Quite a few poeple walked in without appointments and were turned away. So again, pre-planned appointments are the key!

Minimal wait times and a very effective appoimtment system! I was seen same day and they even assisted me, when I was not quiet as prepared as I thought it was, with my out of state relocation process. This office, over all, has been AMAZING at assisting me, THANK YOU!

This was the BEST experience I've ever had at a DPS (or it's equivalent). My husband and I used both their tax office and license department. I had to switch my license from a different state and the lady helping me was incredibly helpful and patient. She went out of her way to help me multiple times as well as help everyone around me multiple times. The tax office was also very friendly and willing to answer every question we had and then some (and without the expected attitude). We apparently went to the wrong tax office for our county, but they told us everything we needed to do, got us all the forms, gave us a checklist, and even looked up the best tax office for us. They all went the extra mile!
We also went ahead and made an appointment for the license department but didn't for the tax office. We both got in and out very fast. I don't think we were there for even an hour!

We made an appointment for a driving test. It worked out really well, no waiting. I was nervous about being around a lot of people but social distancing was followed and they sanitized before and after each customer. Great employees.