First Bank & Trust Company of Illinois

GREAT BANK! always see James the Assistant VP. He listens to all points of a problem and helps out where it is needed to make it better.

Used to have a couple accounts back in the day. No problems to report.

Friendly competent people. Nice facility.

The worst customer service ever!!!!
My husband was talking to her and she was distracted by something else around her, he couldn’t get a clear answer and after that she hung up the phone without saying anything as if she was professional!!!!!
I wish google have 0 star because 1 is so high for them.

I will only tell you my personal experience. My aging parents were both handling their accounts and money late in 2001, but for safety they wanted back-up in case of emergency and named me as POA of their finances and property. Then they were in a serious auto crash in Oct. or Nov. and were in a hospital in Texas. After coming home early 2002, we had another meeting with a lawyer a established new POAs for both as well as trusts for both of them. Because of low rates, I then decided to move a series of CDs that were expiring to another institution. I was told I couldn't because I was not the account owner(s). I had the valid POA. After a heated discussion with an underling, I had to return to the bank to have a meeting with the president (and he claimed "owner"). When I mentioned the fact of the POA and his having to honor it legally, he retorted (and I still remember this), "Don't lecture me on the law. I', a lawyer as well as president and owner of this bank and I'm telling you that at this particular bank I don't honor POAs!!" Of course, I could have reported him or sued him or whateveer the correct process in that case. But I didn't. As my Dad was too failing to do it, I had to roust up my ill and fragile mother and drag her in to the bank to close out the accounts. Otherwise I have no idea what I would have done. So as someone else mentioned earlier, you've been warned!!

terrible customer service, do not respond to inquiries, do not return phone calls... i would give a zero if i could