Mattress Firm Federal Way

Visiting Mattress Firm was a fantastic experience from start to finish! The staff was incredibly knowledgeable and friendly, guiding me through the store's wide selection to find the perfect mattress for my needs. They were patient, taking the time to understand my preferences and helping me compare options. The store was clean and well-organized, making it easy to browse without feeling overwhelmed. Overall, I left feeling confident in my purchase and impressed by the exceptional service. I highly recommend Mattress Firm to anyone in search of a great mattress buying experience!

Fantastic experience with Keely and Linda. They were personable, professional, knowledgeable, and responsive. A great shopping experience, and that is coming from someone who does not like to shop:). Kudos to the entire Mattress Firm team. Highly recommend Mattress Firm.

Just bought a mattress from these guys over the weekend and I’m really impressed! Kenneth was amazing – he welcomed all sorts of questions and comments, helping me find the perfect fit for my budget and lifestyle. We started from high budget mattresses to figure out preferences. Then we talked budget to find the best match for my budget! He even gave me great insights on things I hadn’t thought to ask about. The whole process was a breeze, from picking the mattress to delivery (took like 10min total once they arrived). The delivery company they use sent confirmation texts the day before and on the delivery day, which was super helpful. I highly recommend this place for anyone looking for a top-notch mattress and service. Big thanks to Kenneth and the team! 🌟🛏👍

We just went in to look around at first. Linda (sale associate) just went out of her way to provide information about what we were interested. At NO TIME did she push us or was aggressive in her sale approach. She made us feel like family. She took the time to explain every detail about the mattress we were interested. She did such a a wonderful job that we end up replacing all of our old mattress. Linda was the best sale associate I have ever worked with. And I worked in sale for a while. I would recommend her and the company to everyone who is thing about or just wondering about upgrading their mattress. well done to Linda, I am a very hard sale.

Jeff was absolutely fantastic! He's like a bed whisperer. He let us take as much time as we needed to find the right bed and was able to steer us in the right direction for what bed would work the best for us. He made sure to be cognisant of our budget and got us an amazing deal!

Oh the decisions to make when purchasing a new mattress! I was overwhelmed by all the choices and a bit nervous about spending too much money. Don was amazing about explaining the results of my personal profile and the recommendations it made. Jeff was patient and kind and even enlisted the manager into helping explain some differences. The paperwork was a breeze too! In the end, I am confident that I have made a solid choice and cannot WAIT to sleep on my new Purple Hybrid tomorrow night!
Thank you Mattress Firm, Don and Jeff and the manager too!

Great service!! We searched all over for a bed and this place was referred by my father. The salesperson Kenneth was very knowledgeable about the products and with his teammates Kelly and Traydon they all made it a great atmosphere!

Our mattress frame literally collapsed on us.
I called Mattress Firm the next morning and Kenneth could not have been nicer or more helpful and understanding. He put the order in immediately and the frame will be out for delivery the same day, even in inclement weather conditions. Now that’s customer service! Thank you Mattress Firm and Kenneth, you are amazing!

I called the next day and decided I wanted a new box spring set also. Linda took my call and got right on it. She was so nice and professional. Mattress Firm is amazing with outstanding people that provide great customer service! Thank You!

Employees are friendly and greet customers. Kenneth was very personable, knowledgeable, patient, and efficient. He was able to guide us methodically to what seems like the best mattress. There was no pressure to buy. We were not planning on purchasing a mattress immediately. However we decided to make the purchase, because the customer service was outstanding; we felt confident in our purchase; and the price was reasonable. Highly recommended business.

I went to Mattress Firm today and had the best experience with Jeff. He asked me questions to narrow down exactly what I was looking for as well as answering any questions that I had. He was super knowledgeable and so fun to work with. I ended up finding the perfect mattress with his help, he made the entire process so easy and the delivery is quick! 10/10 would recommend!

Both Matthew and Jeffrey assisted greatly in identifying a moderately priced firm mattress. Like many, I need to remain within a budget. It has only been a week, but the new Beauty Rest firm mattress has been very comfortable. I'll know much more after a year's sleep time. Otherwise, Matthew and Jeffrey were awesome with their knowledge of product quality.

Highly recommended! Ask for Keely!
Very good buying experience, much better than previous purchases at other locations. No pressure, very helpful and personable.

We walked into Mattress Firm and Jeff was such an amazing help. Normally we are disappointed but we are definitely coming back for more future mattresses. He was so awesome and I would recommend this location and place in federal way Wa.

Linda is very welcoming and sweet! She helped us around and we bought a mattress the same day and it was an easy process. I would recommend!

I found the mattress of my dreams! I was greeted by the lovely Linda who showed me around the store and educated me on various mattresses, all while respecting my price range. I was in an out of the store in less than an hour and feel confident in my purchase. Thank you!

Great service helped me out very much and I got a great bed Kenneth was an amazing person and I am appreciative for his help and advice and thankful I came here and got this mattress.

Linda was amazing to say the least! We came in looking for a more adorable bed but the one we intended on looking at was definitely not a good fit. She was so kind helping us find something way more comfortable and fit for us that was also in our price range. She also gave us so much good information and tips regarding our bed and for if we intended buying a new one in the future. She works with you, your needs and your budget. You can tell Linda is definitely not there for a cash grab but to actually help you find what works and is best for you! If you go to this location definitely ask for her. I could go on and on but maybe because I had a great night sleep on my new bed ;) haha thanks Linda you’re the best!

We were very happy with our experience at mattress firm. Our salesman Jeff was very knowledgeable of the products, friendly and a pleasure to deal with.

jeff helped us a lot with trying to find a mattress, he was very informative and kind. very personable and wasn’t too pushy with anything! great salesman

I recived the Best service from Kenneth he is super knowledgeable and had me test out all types of mattresses until I found the best for me. I totally recommend this store.