Wings Credit Union

Excellent credit union. Good rates, good staff.

Good

Phone help desk workers are very combative and need more training. If you need anything and call the 1-800 number ask directly for the manager right away. Twice I've called and been given straight up WRONG information until I ask for the manager. The managers say something completely different and solve the issue right away. When my Kleinbank location got bought out by Wings and I needed my statements from previous years. I was told the digital copies were GONE and I would be charged 3.00 per statement and have the paper copies sent snail mail. Actually the statements are all online. Also I was told it was impossible to raise the 5000.00 debit card limit for more than a day until I spoke with a manager. You would think this is pretty basic stuff.

They are so horrible and they don’t have great customer service and I don’t recommend for any of my friends or family.. they don’t solve any issues on time! Like other bank they have 24/7 assistant but wings don’t and when you call during the day like Normal Tuesday they took forever to answer your call! I hate this bank so much they are so annoying!

Their cash machine steals your money and they refuse to compensate you for the large amount of your time they waste. This is not a real bank. Tread carefully!

Their website is broke more often than not