Kroger Pharmacy

Typically the staff is very nice and competent. The app is very easy to use to order refills and will email me once the scripts are ready for pickup. I've gotten several vaccines there and the pharmacists are always very quick and thorough. Plus who doesn't love fuel points?!

Kroger Pharmacy is by far the best place to fill your prescriptions. The staff is very helpful. They have a drive in window that is very handy. I transferred all my prescriptions to them from WalMart in Celina. Walmart was very hard to deal with and their drive up windows have been broken for YEARS. picking up a prescription is a real hassle. Long lines inside winding in and out of merchandise displays. Normally only one person working at the two pick up windows.

Krogers staff go out of their way to help with any issues.

My exerience when making calls has been terrific. If you select zero you are connected to a person located in the St Marys pharmacy during normal business hours. They are very helpful and can answer any question you have

Wonderful customer service. Refills from the app and they text when ready. I've had a few insurance issues and they handled them like a pro. Always have my medicines in stock, and I have a LOT.

Excellent service every time I go to pick up a prescription. There was an issue with insurance once, and the pharmacist alerted me to it. He helped me fix it, and saved me $50.00!

I like the fact that they text me to let me know my prescription is ready and that they always handle all of the insurance paperwork and they have competitive prices

The only male (Bronwyn) that works there is nothing but rude to many customers including me. Has a rude tone with people & acts like he's too good to wait on people. There's a younger blonde female tech that's rude also. She like to look at you & say something to another worker then smirks at you, then acts like customers are bothering her because she's got to work I don't have problems with the pharmacist themselves it's the select few ones that's very disrespectful to people that's old enough to be their parents or grandparents. I'll be transferring my many prescriptions to a diff pharmacy because of the ones who think they're entitled to treat people badly.

Slowest pharmacy ever. And forget having your meds if they have to order them. Get told every call to see if they have them that they'll be in the next day, and then call and check and they still don't have them in. The incompetence of this pharmacy is alarming.

Would not use this pharmacy if my life depended on it. Made an appointment for flu shot the day before and waited over 15 min. to get checked in, only to find out they didn’t except my insurance. Tech was rude and visibly annoyed with her customers.

Every time I call they have issues on there end of the line. They are not friendly at all. It seems like you are bothering them and they get mad. My dr will send my prescription over and half the time they claim they never got it. Then also they never use a different brand of meds if my insurance doesn’t cover it. Then they say I have to call my dr. I don’t get my medication when I truly need them. I get them like 3 days to a week later…

I only gave them one star because, even though I have no problem with the actual pharmacy in the St. Marys Kroger store, I DO have a problem with their use of a CALL CENTER!! Yes, that's right! Whenever you call the pharmacy's phone number, you are NOT speaking with someone in the actual St. Marys pharmacy--you are talking to a person who is in a call center somewhere in Cincinnati! I don't know of any other pharmacies--even all of the other big chain pharmacies--who use a call center!!This is a small town pharmacy, so they need to quit having their calls routed to someone who has probably never even been to St. Marys!

So, if you have had multiple mistakes made with regards to any of your prescriptions, I'd say that chances are very good that it was the call center who messed it up! 👎🏼👎🏼

I'm starting to believe that it's a prerequisite for the staff at a Kroger pharmacy to be rude and slow. Every time I pick up my prescription, I wait 10-15 minutes just to be helped, even when I'm the only customer there. Then the staff always acts like you're bothering them when you're just trying to pick up a monthly refill.

I just had my chemo today. They are making wait on this chair an hour to get my prescription. When chairs are there for customers that wait for there prescription. Cvs and ever pharmacy works in your prescription faster if you wait in the chair except Koger pharmacy in St. Marys, Ohio.

Rude