Jolly Rooter

Our water heater failed last Sunday morning, and when we put in a request for service on Yelp, Rich Jolly replied within 10 minutes, even though Jolly Rooter is closed on Sundays. He offered us several appointment times to come assess the issue, and was at our door an hour later at the chosen time - even though he wasn’t working that day and hadn’t actually intended to offer us a Sunday time slot, he honored it, which showed a ton of integrity. He got his lead technician, Chad, on the phone with us on the spot once he determined that the heater would need to be replaced along with some of the connecting plumbing that had not been professionally installed and wasn’t up to code - again, on Sunday - and got him scheduled to come do the installation at 8am the next day. Chad was on time, courteous, and knowledgeable. He got the new heater installed and up to code, fixed a couple other minor plumbing issues while he was there (a clogged sink, a stuck shower head adapter), and even after that came in under what we were quoted. We now feel confident our heater is installed correctly and will last us decades. Highly recommend these guys!

Rich is absolutely amazing! He is a very professional and honest business owner and is very knowledgeable for all your plumbing needs. I bought my home 2 years ago and needed a repair on my shower and my realtor highly recommended Rich. He came in the late evening and fixed my shower so I had a hot shower. He was very kind and on time and did a complete job making sure before he left that his work was completed and everything was nice and clean. This last week my hot water heater went out, garbage disposal quit working and my kitchen sink stopped up and would not drain. I immediately called him and he returned my phone call immediately and let me know he would come and get everything repaired and yesterday him and Ryan his awesome employee showed up on time and fixed my kitchen sink drain, installed a brand new garbage disposal and will be coming back today on a Saturday to install my brand new hot water heater. Everything complete and done so I do not have to worry which I'm extremely grateful for because in 18 days I go in for my 7th surgery and last surgery for my Breast cancer reconstruction and now I will be able get ready and to recover with no worries. A huge shout out to Richard Jolly at Jolly Rooter for his compassion, kindness and professionalism! You're an angel and I appreciate you and highly recommend you and Jolly rooter for all your plumbing needs. Rich truly does care for his customers and does a complete job thoroughly going through everything and ensuring that his customers get the best deal. Thank you Rich my friend for running a great business in our Reno area and always returning phone calls, good follow up, showing up on time every time and making sure your job and work is complete and giving the best deal to your customers always helping and keeping your customers happy and loyal. Your repeat customers is huge. You're the best! Thank you so much.

Warm Regards,
Stephanie Sayers

As a former builder/developer, I would highly recommend Jolly Rooter. Rich and his assistant Ryan are very knowledgable and personable. They installed a tankless water heater and did a professional job at a very reasonable price. Rich was extremely conscientious and answered any and all concerns I had prior to and throughout the job. Hands down one of the best contractors I have worked with.

I’d like to give JOLLY ROOTER a 10 out of 5 star review CHAD TELECKY Is an amazing man .He goes way above and beyond his service was impeccable !!! I would be lost without him so if you ever need plumbing work done, call JOLLY ROOTER Best service in town. You guys are amazing thank you Chad I never would’ve got through this without you.💕THANK YOU 🙏🙏🙏Hi Rich 😌

Rich provides great service and has taken care of a few issues for us. Our water heater needed to be replaced and he was booked out a few weeks so he called someone else to take care of it for us. Professional, responsive and would recommend.

Our hot water heater went out in Reno. I contacted Rich and he responded to my request for a new hot water heater very quickly. We agreed on a time for the repairs to be completed. They were on time and completed the job at a fair and reasonable price. I would highly recommend Jolly Rooter in the future - 100%.

I had clogged my garbage disposal by putting flower stems in it. When it clogged up today, I found Jolly Rooter with its great reviews. Rich Jolly responded by email in 2 minutes, giving me his phone number, a price quote range, and his availability this very afternoon! Within 10 minutes I had called him and he was out to my house within the hour as he promised. He unclogged my disposal but also explained to me step by step the work he was doing. The work involved more as I also had poorly connected pipes and leakage. He had the necessary parts with him and was able to complete the whole job to perfection in a timely manner. He gave me a complimentary service of cleaning my drains with a super-cleaner. I am very satisfied with his professionalism and I have already recommended Rich of Jolly Rooter to two of my friends. He will be my go-to plumber from now on! Karen P.

Rich scheduled me for the very next Saturday and fixed my faucet problem the same day. He called before my scheduled appointment and was able to come early. They were knowledgeable and polite and got the job done quickly and professionally. They were nice to my pets and were mindful of the door when coming and going to be sure they were kept inside. Highly recommend.

An absolute pleasure to work with. We came home from a vacation to find our water heater leaking. The water heater was not installed with a pan under it (which we found out is against code), so it was leaking onto a sheetrock platform which was getting mushy from all the water. I found Jolly Rooter here on Yelp, and called to get a quote since I was worried the water heater would fall through the platform. Rich was able to come out that day, remove the water heater, and install a new one the next day (now with a pan). He was professional, friendly, happy to answer any questions I had, and now I have a better quality water heater than I had before. I will absolutely be using Jolly Rooter for any plumbing needs in the future. If you have any plumbing needs, you should give him a call.

I was in a bind, shower overflowed from one bathroom to the next, flooding my bathrooms and bedroom! Richard came over quickly and found the clog, cleared line, and tested system. Drains like the day I bought the house! Thank you for your help! HIGHLY recommended!

Got to see these guys in action again, still five stars!!!

Jolly Rooter is an outstanding operation. The owner, Rich Jolly, is extremely knowledgeable and professional. He has helped me out on several occasions and his work is high quality. His attention to detail is outstanding and his customer service skills are top-notch.

Jolly Rooter has handled a number of different plumbing needs for me and has relieved a lot of the headache that comes with plumbing issues. The response time shown by Rich and the Jolly Rooter staff is immediate and they schedule you right away.

Jolly Rooter is licensed and bonded, and follows all code. You do not have to worry about the work being done correctly, like you do with some of the other operations in town.

This business is up and coming. I highly recommend Jolly Rooter to anyone in the greater Northern Nevada area. Hoping I don't have another plumbing need anytime soon, but if I do, I'm definitely calling Jolly Rooter.

I had some weird stuff happening with my kitchen faucet that I couldn't figure out on my own. I called Jolly Rooter to see what they could do. They scheduled me a couple days out, then called me a few hours later to say they'd had an opening and could come out that day if I was available. They came out, told me what was wrong (I needed a new faucet) and said they'd come out when originally scheduled to install a new faucet if I went out and chose one.

Owner Rich Jolly and his apprentice Adam arrived early to do the job. They were friendly and professional and went way beyond the call of duty to make sure the equipment was installed the right way. My kitchen counter had an extra hole that they offered to install a soap dispenser into for free. It didn't end up working out due to a structural issue under the sink, but I really appreciated the attention to detail and their commitment to doing the job correctly and completely. They plugged the hole to make it look as good as possible.

A great experience overall and I'll be calling them back to do some work in my bathroom before too long.

Jolly Rooter is a lifesaver. When I had my water heater burst at 3am, Rich was at my house fixing ASAP. He had all the tools and knowledge is required unlike some other “professional” plumbing contractors. He was fast and efficient and he didn’t price gouge me on the work. He took care of everything while all I had to do was sit back and relax. Thanks Jolly Rooter.

After trying 3 other plumbing companies without success (one had no idea what they were talking about, one couldn't schedule for several weeks, and one was a no-show), we found Jolly Rooter. What a stroke of luck that was for us! Rich responded to our request right away, and completed two jobs (replacing the pressure-reducing valve and water heater) within days. He and his co-worker were professional, courteous, and--most importantly--extremely knowledgeable. When they ran into our house-specific obstacles (because let's fact it, every place is different), they kept us informed and provided different avenues for us to choose from. We loved that communication and we continue to love the result of Jolly Rooter's work. Do NOT hesitate to call this awesome company.

Oh my where to begin, a few days ago my water heater decided that it would like to permanently stop working and bust. I didn't know what to do because I am not trained in plumbing I leave that to the professionals like the owner of Jolly Rooter. He came out to my house immediately and before I could even realize it he had a new one installed for me and I'm now enjoying hot showers again. Lol
I contacted many different plumbing companies and this one was the only one that did not want to price gouge me. The price was very responsible for the amount of work that he did. I can honestly say that I highly recommend you using Jolly Rooter for all your plumbing needs they are fast, affordable, and honest. It was a pleasure doing business with them.

Our main line was clogged, I called and they were out the next day and fixed it. Nice guys that gave me some pointers moving forward. Highly recommend!

Called for a semi-emergency with our sewer pipe... toliets weren't draining and the tub was backing up (gross)! The owner, Rich, answered and said they had a little time to swing by and assess the problem. Rich and his apprentice Adam came within an hour. They quickly assessed the issue and went straight to work to fix it! From the time I called to job completion was approx 2 hours!!!! They absolutely went above and beyond for me and I am beyond thankful. Both Adam and Rich were kind, respectful, and walked me through everything they were doing. VERY reasonable price wise and didn't over charge or try to up sell. I will absolutely recommend them to anyone and will be using them for any future plumbing needs! Don't look anywhere else! These two are awesome! Thanks again Rich and Adam.

When I put out a request for service, Rich was the first to respond. We made an appointment & he kept communicating with me to reassure me that he was able to make it at the time we scheduled. He was professional, prompt and personable. I had several leak issues with my kitchen sink and he fixed the one I'd already identified & found the 2nd leak (broken disposal) and replaced it right then. Price was resonable & he was friendly & clear about what he had to fix. As a female, I especially appreciated that he was not the typical condescending male plumber. Thanks Rich! I'll use you again & am very happy to recommend you to my friends.

Eric called first and arrived on time.
He promptly and professionally installed two new toilets.
I will definitely call Jolly Rooter next time I need a plumber.

I happened to notice I had a hot water tank leak.
I called Jolly Rooter and Rich was at my house an hour later.
He replaced my water heater , took away my old one and I was very happy with his service.
I will use his service for all my plumbing needs in the future.
Thank you jolly rooter!!