Western Vista Credit Union

Nearly all of these negative reviews are from years ago. We just recently opened accounts at this branch and had a great experience! Bennett and Michelle helped set us up with accounts after I walked in one morning. Every time we go in to do banking, Bennett is always upbeat and helpful! Our kids love going in too, for the cookies and stickers :)

I just read some reviews and I cannot help myself. I do not want to argue with anyone one... Please know, I have never been in Wyoming, I live 1300 miles away in Louisiana. I just love Western Vista Credit Union. An exceptional service. Any questions that I may have I get the answer right the way... My favorite person is Ms. Amber... I am sure they are more... Thank you for your outstanding service...

Thank you for all the hard work on taking care of my accounts . Mariah is the person I have dealt with the most and she truly cares about taking care of her customers! She's professional and timely in all transactions!!!

Thank you all!!!
Tammie Andes

Wonderful people and the Customer Service is top notch. Their Team is great!

Mariah was awesome at helping me with some questions about my auto loan. Thank you Mariah!

-Cole

Great service and super friendly. Whatever, your needs are they will work to fulfill them.

Mariah is really nice. Easy to navigate website.

Great service.

I'm so excited, I got my vehicle refinanced today through my bank instead of Western Vista! This might be the happiest day of my life! I have never been so frustrated with customer service. Let me repeat... awful, awful customer service at Western Vista. Don't waste your time! I can't even begin to explain my experiences. They have sent me wrong documents, LOST multiple documents and treated me like a criminal for a missed charge of $16. They sent me on a wild goose chase to find a sister credit union in Colorado so they could get their money...it was a nightmare...can't even remember how many credit unions I went to before I was successful. They don't even know which credit unions will work with them?!? Long story short, I found out they were pulling money from an account that wasn't meant to pulled from. I have no words...just go elsewhere!

I have been banking at Western Vista for 30 years. This place has hit rock bottom for customer service in the last couple years. They are rude and absolutely do not care if you have been a loyal customer for a long time. Nathan told me there are plenty of other banks that would love my business, so I am closing my account and going elsewhere. Beware of this place if you are considering joining.

I setup an auto payment for my vehicle loan through their Android app for a specific day to coincide with my paycheck deposit. They pulled my payment a DAY BEFORE the date I had selected leaving me with an NSF and a lovely 32 dollar fee on top of it for THEIR mistake. Steer clear of this place. If they can't read a calendar how is anyone to trust them with your hard earned income. Their loan rates are honestly not that great and customer service might as well be contracted out to a call center somewhere in Bangladesh because you'd be getting the same overall experience. I'd rate this credit union ZERO STARS if I could. Laughable at best highly frustrating at worst.

Terrible customer service! I have been a customer since they were located off 2nd street in Casper, over 20 years! I have paid several loans off to them. I then go to use their services, and was treated terrible. Marshal was the supervisor on shirt, terrible customer service from him as well. If you’re looking for ignorance, great place to go!

I have been with Western Vista for over 30 years. My account was hacked and they said it was all me and I will not get any of my money back. Going to close my account after 30 years and go else where. They were very rude about it all and no help what so ever more or less sorry too bad we can’t help you

Mothers bank account was hacked lost everything in the account. They wont reimburse her because they say she was on a gambling website which not true.

Terrible service! After waiting for Nathan at the storey branch he helped someone who did not wait at all! Longtime members be warned, you do not matter to western vista!

RUDE! came to withdraw from savings ended up closing my account that I've had for 5 years in another city.

A place that makes their own policies that no other bank institutions utilize is not a good place to be.

Horrible customer service