Washington Marble Works

After many years we were looking to update/remodel our kitchen. We connected with Washington Marble based on a Facebook promo and couldn’t be happier. Thus far, they have provided professional service, knowledge about their products, ability to want to work with us/customer budget and providing recommendations. In addition, they haven’t been very flexible with scheduling as we work around some other remodels discoveries and schedule set backs that have come up and changed the initial plan.
Stacey, Yury and their team of design/ template surveyors and installers have been personable, professional and friendly. Absolute pleasure working with them.
This is the first of two reviews -once the project is complete I’ll share before and after pictures .

Everyone at the office was very friendly and helpful. We wanted quartz countertops and got exactly what we needed. They were communicative and responsive throughout the whole process. Very quick turn around time to installation. Installation team was professional, fans quick. The final product is exactly what we wanted and we couldn’t be happier. We definitely will be recommending Washington Marble Works to people.

Don't even get me started...because I won't shut up about how much I *loved* working with this company. Brittany is a gem. A dependable, responsive, helpful and trustworthy contact. Their prices are competitive and the showroom is easy to navigate and friendly. I felt confident every step of the way. And it didn't stop there. Every single person, from the demolition man (Greg), to the granite specialist (Brian) to the installation team to the tile man (Lenny) were professional as well as experts in their field. My kitchen has been transformed and I am overjoyed with this surprisingly easy construction experience!

Had a great experience with Washington Marble Works! Needed a counter top to complete a utility room with a big sink. WMW had exactly what we needed in their yard. We shopped around and found that WMW had the best price. WMW had fast and very friendly service and we are very happy with the counter top that they cut for us!

I used Washington Marble Works for my kitchen remodel. I am thrilled with my new countertops. Everyone I worked with was friendly and helpful and the installers did a great job! I would highly recommend them!

Great prices and service. They have done my kitchen and two of my bathrooms with gorgeous countertops. I find a remnant that I like. They pick it up, cut it and install it, making it a painless experience. I would not go anywhere else.

I have used these guys for many home improvements. I have always had great customer service and excellent results! I will use them for all my marble needs and recommend then any chance I can.

From start to finish, Washington Marble did a professional and beautiful job! We couldn't be happier with our new countertops and sink! Thank you so much!

I have used this company for multiple times for many projects. They are always very friendly, professional and helpful. I recommend them to everyone!

They have beautiful and unique variety of quartz and granite! Very kind and attentive agents! I recommend!!

Stop! Don’t go anywhere else. Greg is the only person you should be consulting. He will fight for you tooth and nail.

Lucia is wonderful and very helpful. Looking forward to working more with this company!

great company to work with!!

We recently chose Washington Marble Works for our bathroom vanity countertops replacement, hoping for a personalized touch and superior service compared to big box stores. Supporting a local business was important to us, even if it meant a slightly higher price for the same quality of Quartz.

However, our experience with them fell short of our expectations in several significant ways. Firstly, their pricing turned out to be considerably higher than what we had seen at big box stores for identical Quartz quality. While we were willing to pay a bit more to support a local business, the price difference was more substantial than expected.

The installation process was a major letdown. Initially, the installation was botched due to incorrect measurements and cuts, which necessitated a complete redo. This added almost an additional two weeks to the project's timeline, leaving our master suite incomplete for an extended period. Furthermore, the craftsmanship in cutting the vanity for the guest bathroom sink was terribly done, resulting in a less-than-ideal outcome. To avoid another botched installation, we took the initiative to cut the double vanity ourselves while we waited for them to refabricate the countertop.

Another significant issue was the poor communication we experienced. We had to frequently reach out to them for updates on installation timing and progress. They mentioned that they were overbooked, which seemed to lead to a lack of attention to detail and a failure to provide exceptional service.

In the end, our experience with Washington Marble Works left us feeling that they could not compete with the service and pricing offered by big box stores. We had hoped for a seamless and pleasant experience, but we were ultimately left disappointed.

Unfortunately, we cannot recommend their services based on our experience. We believe there are better options available that can provide both better value and service.

They are only getting a 2 star because the final installation was fine. Otherwise, I would be giving them a 1 star based upon follow through, customer service, and quality of performance. This place was a joke! I have dealt with many contractors over the years and I have never worked with a company as dysfunctional and unorganized as this. If you don't mind waiting nearly 3 MONTHS to get a shower project completed then go with these guys. Otherwise, I would recommend you look elsewhere for people who actually follow up and keep on a schedule to get your project completed. I lived for 3 months without my primary bathroom. In addition, no precaution was taken to keep dust from other areas of my home and nothing was put down to protect our carpets, so I have been living in a dust bowl as well. In addition, every time someone was sent out it was a different person that didn't know where the last person left off on the project. Because of the lack of continuity in staff there was an error in cutting the materials which caused a further delay as more product had to be ordered. Also, the original templates that were provided were lost (they were given directly to the owner) and so that created even more delay. We had anticipated getting our home on the market 3 months ago and this fiasco has delayed us tremendously. I would never use these guys again. EVER!!!