Wells Fargo Bank

Been with Wells Fargo for many years. I use the Atlee Road branch and have never had a problem. Very Courteous!
Wish I was still using the Atlee Road branch. I have had nothing but trouble with the Brook Road branch. The one near Parham Road. I no longer have a car or drivers license. This Brook Road branch is the closest so I haven't a choice.

This is a great Branch with a great team. Never had an issue with service every time I go in there.

Understaffed but everyone was working hard and super pleasant!

Great staff been loyal to them for 2 years

Always know me by name. Very courteous.

Count on being overly greeted at the door by someone that cant help you. Poor banking policies and holding funds for several days for cancelled online purchases are difficult to get off hold. Simply bad banking policies and always a disappointment to visit.

Clear management problems, looking at other customers reviews I can see their media manager is hard at work trying to remove as much negativity as possible even though it seems deserved. Everyone is complaining about the customer service when that's clearly a management problem. Management that cancels interviews with candidates 10 minutes after their supposed to call or meet. I know I will be moving my accounts over to a superior bank like capital one as soon as possible.

I've had accounts with Wells Fargo for almost a decade, and I have had pleasant experiences with them thus far.

I have never had any sort of complaints with Wells Fargo before now, Usually everybody is welcoming and kind at the WF branches I usually go to, but today I was greeted with rudeness and hostility.

I went in to Finalize paperwork for some investments that my recently deceased grandfather had left for me and my mother.

I tried to call the number on the door but nobody would answer, so I knocked a couple of times on the front door to get the attention of a teller or banker.

A few moments later, a taller gentleman dressed in a suit, whom I'm assuming may be a supervisor unlocked and opened the door.

He informed me I could not come in unless I have an appointment, however my mother had arrived a few minutes prior and was already in the building talking to one of the bankers.

I relayed that information to him, and he replied "I need a name" in a demanding demeanor... To which i responded my mother's last name.

He assertively told me "go get a mask or leave"

So I mumbled to my self about my displeasure of the tone he was using towards me. And I walked to my car to grab the mask to comply with his request, and when I started to return; he then shouted "Never mind" and shut the door and locked it.

So I went back up to the door, and waved to try to get one of teller's attention, because I didn't understand why he locked me out.

He came back out a moment later with my mother and accused me of verbally assaulting him; and proceeded to tell me "I'm not letting you in"; when I did not direct any type of resentment towards him as an individual.

So I was dumbfounded as to what the problem was, and I asked "What is the issue?"

He snapped back at me "If you give me attitude, i give attitude back" and then locked the door to my face and walked away, instead of trying to resolve this situation. I still do not understand why he was berating me.

If ever I said anything to offend him, I would have tried to apologise for it, and make ammends. But he refused the time and effort to deal with the situation in a proper manner. And treated me like I am not valued as a customer.

So I left and went on with my day as normal.

locking me out of the premises instead of talking to me, is an immature and unprofessional action for an employee to take against a customer, I'll be banking elsewhere.

Hands down poorest customer service period. The Branch Manager is the worst. Always has a sour attitude and rolls her eyes when things don't go her way. I will be switching to a different bank as soon as possible.

Also, I sat outside for an hour and they could told me walk ins were by appointment only. Worst bank ever.

Bad customer service. Do not like to answer the phone: pick it up and hang up right away without saying a word. Very disrespectful people.

Employees are very rude, they did something wrong and they tried to make it my fault that they didn't do what they were supposed to do when the account was signed up. Ive spoken to bankers and customer service and none of them were able to fix the situation that they messed up. Very disappointed with there buissnes, I will be looking to bank elsewhere

If you are coming to this Wells Fargo, then be prepared for a really long wait! Tellers are extremely slow!

They made my recent transaction so incredibly difficult, to the point I just walked out.

The worst customer service that I ever had...The store manager is a complete careless for their customer at all.

Loooong line of customers 2 tellers 3 walking the floor standing around

S L O W