Synovus Bank

I use to bank here with my beneficiary payee until he messed up our accounts there

I bank here because of the staff. Excellent service, convenient hours.

Everyone that works in this bank know me by my name and make me feel like family!!!!!!!

Opened an individual account in about 15-20 minutes.

No real incentive to bank here aside from the friendly staff.

Free checking only if you have a direct deposit going into the account or if you maintain an average balance of $1000.00. This is as of 11/10/2017, their products may not be the same to anyone reading this review in the future as bank products tend to change over time.

There are no perks, rewards or anything else that would draw people in such as coffee or snacks. Not needed but my primary bank offers these amenities as a thank you. I also understand that this also invites unwanted visitors into the bank as well. The homeless sometimes take advantage of free coffee and snacks. But they could add debit card access to their doors in order to keep a balance.

The online banking was super user friendly as far as signing up but just felt like it was lacking technology once logged in. Felt more like an early 2000’s website. You can’t see any types of products or rates on their own website.

Again the staff was the primary reason I gave this 4 stars. If they weren’t so nice I would rate the bank and their products as 1 star.

Overall I believe this review is being very polite, if any regional manager reads this review they should be thankful the staff brought this review from 1 star to 4 because this bank does absolutely nothing for its consumers. It is just another corner bank waiting to be bought out by a bigger bank... hopefully to capital one so I can bank down here in Florida.

Generally very friendly and helpful but I've sat out front past 9 am to wait for them to unlock the doors.

I love the woman that work here they are so friendly the men not so much.Atm is always down Ive had a few issues with them. Looking for a new bank 😒

Spent 15 minutes trying to get the automated garbage phone system to put me thru to a live person, then waited 10 minutes on hold, then hung up. All to not get my 10 second question answered!! Can't say it was even a 1 star experience. But Maybe it's just the phone system and not the actual banking operation itself that's a problem. I don't bank there to know beyond the phone experience to really give an honest opinion!!

Working with Synovus has been disappointing to say the least. The reps have very poor follow through. MAYBE they are okay as far a day to day accounts but If you need financing, I recommend going some where else. They will neglect you, delay and ignore with no apologies. Not just one but 3 reps have handled business this way. It's not just bad business to do this to customers, it's downright inconsiderate. With modern technology, there's no excuse to not make some type of contact.