Fifth Third Bank & ATM

I opened up a new personal checking account in the branch today. I had the best experience. The teller kindly greeted me while the manager finished up with another customer. When they left the manager Leroy came out to get me out of the waiting room and introduced himself. Such a cool friendly laid back guy. He opened my account quickly and easily and got me all set up. So far so good. I hope that the rest of my experience with my new account here goes this well!!!!

I Love 5/3 I mean I have been with them for years like 15. And webb gin location is definitely my favorite. Sharan S. Is hands down the nicest teller I know. She's always smiling and happy to see you and promptly gets you in and out. The branch manager Paul K. Is awesome. He will definitely go above and beyond to make sure your taking care of and any issues are solved. I had a issue with setting up my new pre rewards account for my new card and he escalated it for me and a nice young lady named Ana C. contacted me and she also went above and beyond for me getting there Tech department involved. She called and emailed me keeping me informed the whole process through. She was nice and friendly always keeping the best customer service possible. And they are able to go back to day 1 and issue my points based on what I used my card for. Im definitely a happy customer and would recommend 5/3 bank to anyone. Especially webb gin branch. Thanks so much for all you do. Stay safe and blessed 🙌 🙏.

Thank GOD there are still people in this world that believe and know the meaning of customer service! Corbin and Leroy, y'all rocked my world today!!!! Thank you and GOD BLESS Y'ALL

The ABSOLUTE BEST customer service EVER. It was extremely easy to establish a relationship with everyone there. Every single employee listened to my concerns and were unequivocally emphatic.

I love my bank. Period
Thanks Ashley Devane. You were a great help today!

The best staff ever and super friendly.
The service is very fast and professional. Keep up the good work everyone and stay safe !!

I've had nothing but awesome experiences at this bank! Absolutely LOVE Fifth Third!

Best customer Service ever
5star service!

Went into bank first time and was never greeted. I felt awkward. But I smiled and did a deposit and spoke with a personal banker about second credit card. Since then I have been greeted each time

Not surprised that this bank has such a bad rating. It is literally the worst bank ever created! I’ve spent hours and days of my time trying to figure out why they keep blocking my account. This bank just needs to close already!

I have never written a negative review. I have been served by many 5/3 bank associates with integrity and respect, but today I went to this location and witnessed the worst customer services ever. The Manager Leroy Bashey was extremely rude, unprofessional, using abusive language and treating to kick us our. I was therefore unable to complete my timely transaction. It was really sad to say the least.

I normally don’t write bad reviews but they have pushed all the buttons. Worst service ever. My wife and I have been trying to get some help on the our equity loan and no help what so ever. We’ve been calling the bank for past 2 weeks and every time is one answer “she will call us back” it’s been 3 week and 5 calls but no return call. They are only nice till you become their customer. Once that is done, no one will be there to help you.

worst bank in the world! rudest customer service!!! the level of incompetence makes me question how they have stayed in business. I called with a concern about my money in my account and the woman kept talking over me telling me about a policy. I am NOT a policy! I could not even voice my concerns for she was talking over me telling me about the policies. I don't care about the policies. I'm not a policy are you a policy are you an intangible thing? No, your human being that put your money and trust into your bank. now they're going to hold on to my money an extra 24 hours because of their policy all the while earning interest of my money!!!
when I first signed up for my bank account my name was spelled incorrectly. I tried to get a loan a year ago and they went through the worst possible choice that they could have. of course I was denied but when I went to my credit union they knew exactly what to do and I got a loan exactly how I wanted it, that day.
the bank would not provide me with the decent customer service line so I could speak with someone higher up in the branch beside the teller.
the only way I can make complaint as if I write a letter and put it in the snail mail and then wait for their snail mail response. that does not sound like proper due diligence to me!
go to any other bank or credit union. do not go to the small rinky dink -hold your money as long as possible -so they can earn interest and tell you that their policies onto a customer with this distain.
go to Wells Fargo, the brand bank, get a credit union account do not open account here. I have had an account with them for over 2 years and this is how I get treated, rudely no due diligence and policies- intangible policies. in my mind my money now stolen. my money stolen for next to 24 hours to make interest off of it. for a policy I was not even aware of!
Fine you hold my money over a policy and be that unyielding, fine do it but treat me with some respect!!!!! I have worked places where there are policies and I know that there's always a way they just didn't want to provide the way so now I'm going to close my account. I will not give my money to a bank that is this rude to me.
and I will find a phone number of someone to complain to that does not require me to send in a letter that can actually talk to me if they can take my money than they can talk to me!
this is a wretched horrible rude undiplomatic evil bank.
do not bank with 5/3.

Slow is an understatement. We switched here for business because of proximity, and I could’ve gone to Wells Fargo and got breakfast in the time it takes to just get change from these people. That’s only if they have change.... sometimes they’re out of small bills. Worst.

Will not communicate, can't get a call back. The two closest branches to me have disconnected phone numbers listed on their Google maps listing. Absolutely inexcusable. They have my money, and they will not communicate so that I can get it back.

the worst customer service. racial profiling as well.

Not a great backing to the consumer and the phone service is horrible