Bank of America (with Drive-thru ATM)

Very helpful, I worked with Roshan who was able to help rectify a mistake that occurred.

Excellent service! Thank you so much for all your help Dominique.

What a pleasant teller I got! She was great at her job.

The branch is nice when they are open. However, it seems they are closed 50+ percent of the time and you never know when this will be. Today for example is a random Monday, and the parking lot was full of people who had driven to the branch to see a sign on the door saying "sorry ...... closed." This occurrence is too frequent to overlook. If I drive to my bank during lunchtime on a weekday, it is because I need to use their services. This branch is unreliable. It is a shame the deleted the Pittsford, NY branch and replaced it with this. Again, perfectly okay, when you get lucky enough to hit one of their scarce "open for business" days.

When I went to deposit cash at the ATM, it jammed without giving me a receipt. I went into the bank to see if I could get some help or any type of proof they may help with a claims process. Jackson looked at the ATM and simply said to call a number he wrote on the back of his card to report it, without providing any further assistance or any tangible evidence that would help me with my claims process, nevermind a simple apology. I had to go through two phone numbers and an hour and a half of my time just to get the claims investigation started. I understand malfunctions happen and I wasn't expected to be reimbursed in the moment, but the lack of help I was given and burden it has put on me is unacceptable.

October 2023 JPMorgan Chase As Bank of America reports $40,000,000,000 in Unrealized Losses. As banks fold and out of control inflation eats away at your income, New Yorkers may wonder how the economy got so bad in just 3 short years.

It is out of service

Closed on a Wednesday?