Firestone Complete Auto Care

3/9/24 - After having met with Jeffrey Coates to arrange for a new set of tires, the whole experience was most positive. They were punctual, courteous and instilled confidence in customer satisfaction with efficient service with a quality product! The price was also fair and satisfactory. Thank you!

Just got new Tires on the Truck. They did nice work. I got the Tire protection plan. This was a great idea because three days later ran over something got two flat tires. Saved me a bunch of money on the replacement tires.

Brandan and Jeff were very helpful and friendly. The whole experience at Firestone went very smoothly..

They were great . So polite very nice gentlemen.

From the phone call to set an appt. for my new set of tires to be aligned to the finished product, Joe was very helpful, efficient, & professional. He also suggested that in 6 months to return to have the alignment checked, after pothole season, and then again after summer/vacation season to insure my new tires are in the best shape for their wear and uphold the alignments full year warranty.
Yes, I would recommend them for tire alignments hands down, and within45 minutes to an hour you can be on you way!!

We got a good deal on one all terrain tires which was such a relief because we're on a very tight budget. After driving across country and feeling the tires fishtail at the slightest turn, it was time to stop putting this much needed expense, off.

Very clean and great customer service. I'd definitely recommend this spot. Plus good food down the street too (Frickers: which we didn't have time to go today) is a bonus.

Joe and his guys did an amazing job! We had a flat tire 7 hours away from home on a Sunday. Not only did he squeeze us in, he got us back on the road within one hour! Trustworthy, empathetic, and efficient. We were very lucky to have brought our car to Firestone!

Absolutely the best! Joe and his team are wonderful. I stopped in early this morning with my 2016 Civic TPMS light on, and Joe had me on the road within minutes. He always takes time to reassure me and answer my questions while checking my tires. He's honest, hard working, and genuine - deserving of a raise ASAP! Thank you as always. This is the only place I will go to in Springfield.

Firestone did an estimate for work for us, unfortunately, when they went to do the work there was a surprise additional repair. They worked with us and went SO FAR ABOVE AND BEYOND it was awesome. I have never been so pleasantly surprised by a giant corporation stepping up and helping their customers. We will absolutely be back. I have total faith in them and know my money is going to good people who support the local community and are compassionate and generous.

Thanks again Jeff, James, and Joe (I hope I got those right, I was overwhelmed and may have gotten them mixed up.)

Definitely recommend.

We got tires here last weekend and my car started pulling to the right. We took it back and exchanged for better tires. Joe went above and beyond to get my car right and wthey were more than fair on the price. Thank you guys so much

Great and fast service. Highly recommended this establishment.

Great service, bonified mechanics, Firestone customer for life now. After so many places telling me they couldn’t do a wheel alignment on my truck bc it was lifted, these guys got me in the same day and rocked it! Even having an absurd amount of rust on my tie rod ends they was able to still adjust the impossible jus bc I had a little life left in em they saved me a few dollars rather than busting a pocket down to dust and replacing them. ( I’ll be back for replacements jus later ) If your not doing business with This group at Firestone, your doing it wrong!

Great Customer Service, very positive experience Very positive experience with the Springfield, Oh store. Called me with an exact estimate and timeline on my son's vehicle. Got it fixed fast and did not over sell or try to sell me anything I did not need. I appreciate that type of business model....

I have such positive experiences at this Firestone, that I always look for Firestone Auto Care when I need work on my vehicle while traveling. Thank you, again Firestone Auto Care in Springfield, Oh

Brandon and everyone were great. They made sure I did not spend unnecessary money.

These guys saved a trip to the zoo. It was a Friday night. I noticed my tire was completely bald with the band's showing. It is 630 at night. They were the only ones who answered the phone. Made there by 650. They did not turn me away. They took my van in put a new tire on it. They were efficient with it and inexpensive.

As the banner on the front suggest, The Firestone is under new management. And they have definitely turned their business around. The guy at the register knows his stuff and was very polite. New faces working as mechanics too. Also very helpful. They had my two tires mounted and balanced out in less than an hour. The only thing I negative was their inventory isn't the greatest many of the tires have to be delivered the next day so make sure you call ahead to schedule an appointment. Over all pretty dang good service. Would recommend givinggthese guys another chance if youve had a bad experience with Firestone in the past.

Great place! They take care of all of our vehicles. So glad the old service manager is back at Upper Valley. I get in immediately if I have issues and everything runs smoothly with John. It was kind of a mess when they transferred him to another location and we almost didnt go back. Were thrilled to hear they moved him back. Great asset to that company.

If you don't have a reliable auto shop, give them a shot. Been going there for several years. Always good service..

Brought the car in for a brake job since my brakes have been squealing lately and they told me that I had plenty of brakes left. They cleaned up some rust that may have been causing said squealing and sent me on my way, free of charge. 5 stars for the honesty since they could've just as easily charged me for a brake job I didn't even need.

While my daughter did have to wait 2 hours past her appt time before her car was even looked at, the folks at this store went above and beyond on her car. It's a massive clunker and there's always something more wrong with it than thought due to the previous owner and this time was no exception. But, with a young mother waiting for 5 hours with a toddler and a baby, they fixed what she went in for in addition to fixing the other issue that had caused the problem. They were prepared to rent her a car and order a replacement part for no charge. They didn't have to, but they also took $40 off her final bill for her wait. Not an ideal trip, but as her mother and the person paying for the repairs, I greatly appreciate their care for her and the care they took with her car so she could make the 150 mile trip to see me for the holidays.