Ourisman Chantilly KIA Service Center

Nelson Mercado is truly an exceptional car salesman who goes above and beyond in delivering an outstanding customer experience. From the moment I walked into the dealership, Nelson's unparalleled customer service stood out. His knowledge about the vehicles on the lot was impressive; he provided detailed insights into features, performance, and pricing, ensuring I had all the information needed to make an informed decision.

What sets Nelson apart is his transparency and honesty throughout the process. He was upfront about all costs, financing options, and didn't hesitate to address any questions I had. His professionalism, from a well-groomed appearance to a courteous demeanor, created a positive and comfortable buying environment.

Nelson's listening skills were remarkable. He took the time to understand my needs and preferences, guiding me towards the perfect vehicle. His negotiation skills demonstrated a keen understanding of finding a mutually beneficial deal. Even after the purchase, Nelson didn't stop providing exceptional service. He followed up to ensure my satisfaction and promptly addressed any concerns.

I ultimately bought a Honda Pilot 2014 from him, and the entire process was seamless and enjoyable. In summary, Nelson Mercado is the epitome of an outstanding car salesman. His dedication to customer satisfaction, combined with his knowledge, transparency, professionalism, and excellent communication skills, make him a standout professional in the automotive industry. I highly recommend Nelson to anyone seeking a trustworthy and reliable partner for their car-buying journey.

Christian and Darius were amazing. Fastest and most pleasant car buying experience I've ever had. Treated with respect and given the opportunity to ask all the questions without judgment. Both were very knowledgeable and you could tell that they take pride in their work. Hard to find that quality in people these days. Very grateful!

Went in and got a really great lease deal. Very friendly and got everything done pretty quick. Very happy with our experience.

Really appreciate the kind person who helped check me in at service center. They listened to my problem, explained the issue, and did not hold my car back after we both realized it did not need to be dropped off. Appreciated the excellent customer service.

I’m a first time buyer and the experience was phenomenal! Alessandro did an amazing job in helping us out and choosing the perfect car for me. The service was quick and fast and we got an amazing deal! I would recommend any car buyer in the area to come by here and check out this place and the staff! Special thanks to Alessandro for helping us out!

Fast oil change with car wash and vacuum the floor

Very easy to deal with, safety conscious. Courteous sales staff. Not too much haggling which I hate. Knew what I wanted and got it. They got me thru the process relative fast and even offered to be my own personal Grub Hub so my son's she had to wait outside could get dinner. Good dealership where I didn't feel pressure or like I got screwed on the price. Very happy.

I was back for a service appointment, that was part of Toyota Care. They were happy to see me, even though it was a free service. They also did an update for the Bluetooth system. The Service Dept even set my up with a loaner vehicle, even though they only had my vehicle for like four, or five, hours. Awesome place.

The service here is the best out of three toyota dealerships I've been to. The staff are friendly, and the manager walks every service customer to their car, to make sure they are fully informed about their car features and happy with Toyota, not only Ourisman! Excellent time waiting for car servicing, as the coffee & donuts are well stocked!;-)

My visit in April 2021 was the most pleasant car buying experience I ever had. Caroline Condon the Sales Consultant was great, also Gary the Sales Manager and Tyler the Business Manager they worked hard to get me an unbelievable deal!!

Great service. Extremely helpful, gave me a loaner when my issue was going to take all day and weren't pushy about returning it when they finished up early. Vacuumed and washed my car afterward. Only place I'll take my Kia for service in the future.

Good customer service. But long wait when getting your vehicle serviced. So either have them give you a rental or have someone come with you if you have things to do besides sit for over an hour.

Victor in Service was professional, courteous, helpful and didn't talk down to me, which I appreciate. The service desk was busy, but he let me know he would be with me in a moment and went out of his way to answer my questions. Thank you!

Purchased my wife’s new van (pre-owned) from Ourisman Chantilly Kia. Overall it was a pleasant experience with the Sales/Finance Manager Daniel Carrico being an important part of my decision.

Best Toyota dealership in DMV. Both sales and finance departments are great! This is the 3 Toyota I have bought from there by and when it's time I will be back...loyal customer for life!

I mistakenly booked service here (I have a Toyota), and they immediately drove me to my corrected appointment. VERY nice people!

Worked with Greg O. On an internet listed used car. He was great, followed up on everything, help me get the car I wanted. Would recommend him at Chantilly Toyota

Great service! In and out at the promised times, and everything on my new Telluride is working fine! Thanks Angelyanne!

Scott handled my request today, everything was smooth sailing and kudos to the mechanics too. Everything was done and I'm safely on the road

Quick, convenient, and friendly service. Helped get me a rental when service was a bit longer than i expected to head back to work.