Citgo

Nicely appointed service station with honest, helpful, and dependable associates! From the manager/cashier, to the skilled bay mechanics, to the friendly Sudanese vehicle inspector Amir (in back, right side) — these men work hard to keep you on the road in a safe, low-cost, and efficient way! [Best reason to come here? Inspection wait time is very minimal! Seriously! Try it!]

See y’all soon! 💛🙏🙏🏽🙏🏿🤠

The last time I had to get my car inspected. It didn’t pass because of back breaks . So I went and got them changed . They did a good job . later I needed front brakes installed. Took in at 11:00 and the gentleman said I can have it done this afternoon. I really needed the work done .2 hours later job done . Very nice people. Fast. … Did a awesome job . Price up front. Did a great job

I have been a customer of this citgo for 10+ years and have always received the BEST service. The technicians are very knowledgeable and the prices are very reasonable. They appreciate very personable and helpful. One morning as I was about to leave home for work, my vehicle would not start. The technician came to my house and jumped the battery to get me on my way, and Nasir ordered me a new battery, which was what I needed. Thanks Nasiff on all of your car advice and great service. You are my service station of choice, and all of my staff now bring their vehicles to you too..

Not sure why the negative reviews since I have found these guys to be the most honest and cost-effective of the mechanics in the area. I have a 2001 Mazda so I have been to a lot of mechanics and these guys have been the most fair that i have seen. Jobs quoted $500-600 elsewhere they did for less than 200. They also tend to be pretty fast and are now my go to shop.

I had work done here on my Nissan Z33. Job well done it runs great. Radiator and wheel bearing replacement. Im picky on who touches my ride. Ask for King Author and Mr. Nassiff. Thanks
Blessings

The manager Nassif is always helpful and provides terrific service and fair pricing with his mechanics and VA inspectors. I've been going to this service station for over 20 years. Nassif

Went today to get my car's emission test. Easy going and efficient. Not much talk, all business.

The staff here is incredibly kind and went out of their way to help me even during the pandemic.

Very professional and very friendly! Also I'll mention they're fast!

Great service, nice people, no price gouging.

I have been coming to this garage for 15 years. I trust Edger, the mechanic, and the manager Nasiff. We always talk things over. I think that is a great quality in a shop. I especially appreciate Edgar, who recently walked me through my new car to familiarize me with everything. Thank you. - Dave

You can't use your giant bonuses there

The sign says inspection bay open 8-6
I went at 8:10 and nobody was there yet. Went back the next day at 11:30. The guy was at lunch. (Understandable, but maybe have a backup or change the sign) Manager said come back later, the last car needs to be in line at 5:30. Got there at 5:15: dark, closed inspection bay. Different guy at register was rather rude. Not sure why they even have hours posted.

There pump not working properly and cashier blame my card.

I went here a few years back and the employee I spoke with was being strangely stand-offish, and the minor verbal conflict devolved into me turning around and walking to my car, only to find the mechanic chasing after me, clearly trying to physically attack me.

Luckily I made it to my car in time and closed the door, so he just yelled and called out to me to fight him. It was absurd. I’m an adult and I don’t get into random street fights with angry mechanics.

So yeah, I haven’t been there since and I definitely won’t ever go back. Plenty of other options, staffed by employees who won’t assault you.

I am flabbergasted that other reviewers have said this place is honest. I took my car for a state inspection. Amir (mechanic) called me and told me my rear brake pads were "paper thin" and it would cost $700 to replace. I immediately thought that was odd because my brakes were not very old. I told them not to do any work. I went there and the manager inside told me, "You definitely need to change your rear brakes." I said I would be getting a 2nd opinion. I went to the garage to retrieve my car and the mechanic offered to show me my brakes. I declined, but thought perhaps this showed honesty. My boyfriend and I looked at the brake pads. They were not remotely "paper thin." They were well above the width needed to pass state inspection. I took my car to Metro Motor next door (they have high reviews) and my car unsurprisingly passed inspection. I will definitely be moving forward with filing complaints with the Motor Vehicle Dealer Board and Better Business Bureau. I understand times are hard for businesses, but to scam a person out of $700 is awful, more so the fact that brake pads can be checked. The manager and mechanic lied to me.

The Cashier there was very rude and spoke profound hateful language at me over parking in the parking lot. Bob &Ediths diner was full of parking and the back side of the building was being blocked by a big F150 where u couldn't make the turn to park in the back of Bob&Ediths diner. My order was a pick up, so maybe 15 mins at the most. I know based on simple respect and courtesy I will never go there again. If he would have asked simply for me to park else where, I wouldn't have had an issue.

The repair ($1400) was for a leak in water pump of a 2015 VW Golf with 100k miles. The technician "DOWNS" delivered the car as ready when it actually had a new gasoline leak caused by the work he had done that day. The fumes were so bad I couldn't drive and had to return it to the shop for further inspection. He had broken a gas pipe and didn't own to his mistake. On top of his poor technical knowledge, he left a tool in the engine bay that could have caused a life threating accident. When I spoke to the manager "NASIFF" asking for a refund on the labor, he refused and said we "don't work like that". The owner "S. GIL" can't be found or contacted. I am ashamed to have a business in Arlington, VA that is so poorly run, that takes advantage of their customers, and doesn't own up to their mistakes.

I went there to ask if they could pump some air into my tire, and they kindly said yes, I had no money but they still accepted me. As the employee edgar was pumping air into my tire I said "that's enough", and for him it wasnt and kept on pumping air into it. Later when he saw what he did he started blaming it on me, he said that the tire was wasted and all of that other stuff to get him out of trouble. I left and went home, I called them shortly, they answered and say they will get back to me. I'm still waiting for their call back. (My tire popped") Now they're saying they are not liable for that, worst service ever.