Office Depot

This enthusiastic review is long overdue. Andrew T. (sales) and Chris G. (store manager) are the best!

We purchased an HP LaserJet Pro M255w (May 2023) from the Chico Office Depot. When we had multiple frustrating issues with installation, we turned to Andrew for help. He listened carefully, then suggested additional troubleshooting steps to take. Andrew was professional, highly knowledgeable and patient. He provided exceptional customer service. We followed Andrew’s suggestions without success. We learned that our model HP printer is known for installation issues and that we would have to deal directly with HP (it’s a long story why we couldn’t just return to Office Depot).

What followed was a long, horrible nightmare with HP. It took days and hours on the phone before they agreed to replace the printer. They replaced our new one with a reconditioned one. We were beyond exasperated. Chris stepped in. Reimbursed us for the HP printer. Andrew recommended a Brother printer (purchased in Aug 2023). It was super easy to install and prints beautifully.

Thanks to Andrew and Chris for turning our frustration into satisfaction. We highly recommend the Chico Office Depot for it’s superior customer service.

Very kind and intelligent staff! ☺

*Corporate offices certainly excluded*

Any admiration toward the CEO needs be rescinded and bestowed to local staff.

Great customer service & clean store ! Jude was extremely helpful with helping me print some unique sizes and prints ! Very patient and knowledgeable. Thanks Jude ! If you need any office supplies or furniture /printing needs definitely stop by here !

Use these people a lot! Daniel and Owen are exceptional! I highly recommend them!

The gentleman who helped me in laminating my documents in Office Depot did an outstanding job. He was very polite and professional.

The customer service was wonderful. It reminded me of the way customer service was 10 years ago. So refreshing. The store manager was extremely helpful and I will definitely continue shopping at this store.

I'm a teacher late getting in for my classroom supplies. The other teachers hit the store last week. They still had everything I need. I hope my students appreciate this store. I do.

I was able to mail a package after 7:00 p.m. on Thursday evening. The customer service desk was extremely helpful and I not only saved money but was able to get the package delivered sooner than expected thanks Office Depot!

There is Always someone that comes to help. Clean store. Well stocks. I use lots of binders and they have the best. Easy to open and well made. All products are excellent. It’s my favorite store.

My project was done on time and without any problems. I would recommend this store to do your printing. The attendant was nice, clean and courteous. Thanks for your help

The Chico store is clean, well-organized, and well-stocked. It’s my “go-to” for office supplies.

I was struggling to find the printer I needed for work and this store was the only one in the area and online that had it. I live 4 hrs away which is a bit far just to pick up a printer, so I called the store and the lady (I wish I could remember her name) told me just to purchase it for store pick up and she would ship it to me no problem. This was amazing customer service! I am super thankful I didn't have to drive there or pick a different product.

Leo greeted us and showed us several chairs and allowed us to try each one. My son purchased an expensive office chair because he looked at all of them and was satisfied with that. I would definitely go back there and would look for Leo to help me again.

Picked up a copy of my manuscript from Office Depot. The cover was gorgeous. I love that they let me pick colors for the cover page. It also asked if I wanted it laminated so I snagged that. In the end I got a spiral bound copy of my book and I'm happy with that.

This was by far the best customer service I have received from any of the retailers in the area!! The STORE MANAGER(Chris) was the one who provided such great service!! He was VERY interactive and hands on with the customers! I have never had a store manager offer any kind of customer service such as I received today! He even took the time to look up information to help me solve my issues. Words can't describe enough just what a wonderful experience shopping at Office Depot was! If they carried other necessary daily needed items I would do all my shopping there!! Such an amazing shopping experience today!!

The staff was so beyond helpful! They greeted me at the door and they even walked me to where the item was. They are such a helpful team!

Did a walk in and had cards made and ready within an hour

It is always a pleasure to shop at Office Depot. The employees are very nice and always ask if I need help finding anything. I appreciate that they will actually walk me to the product I am looking for. Some places just point to the direction or give you the aisle number, which isn't always correct. They give great corporate discounts as well, once you set up an account.

This is, by far, the absolute best place to get all of your basic office needs, whether it be supplies or printing. Why? Customer service, variety, and price. Every single time I call them, I get answered immediately by a person. They're really good about returning phone calls, and have a great turn around time for most printing. Not only are they faster, but they're cheaper than anyone else too. They're always my first choice because of their quality and consistency.

Was able to get product I needed.