West Berkeley Family Practice: Alvarez Fernand R MD

Excellent service,doctors, and staff. A variety of services and information.

I also had a bad experience with West Family Berkeley Practice. The nurse Kelly never gave me my lab results and gave me ensure to substitute for food for 3 1/2 years!!! I was losing weight by the day and she didn’t even care why. I could no longer eat food and she would say what do you want me to do??? She’s a nurse practitioner but asked me what could she do more? How about sending me out for testing!!! Took her two weeks to get my chest x-ray had I not called and filed a complaint I would still be waiting. PLEASE PICK ANOTHER PRACTICE TO GO TO. Their horrible and rather give appointments by phone then see patients. Not the place to go to nor should patients be forced to go to Berkeley Urgent Care. Kelly is horrible …

Kelley Stewart
Nurse Practitioner Is a very horrible Nurse Practitioner. Took horrible care of me and never showed concern nor compassion. So not trust worthy and they take your life as a joke!!!!! If I could give zero stars I would!!!! KELLEY STEWART YOU ARE A HORRIBLE PERSON AND HORRIBLE HUMAN BEING AS A NURSE!!!!!! Thumbs down to you and how you treat your patients!!!!!! The staff is horrible (call center). Nurses don’t call back! I had a ear infection and they wanted to give me a virtual phone appointment like really!!! I had to call back a week later because I still didn’t get a call back now anxiety is kicking in bad. I had to go to emergency just to get my medication!!!!