Wells Fargo Bank

Shout out to Anastacia, Jena and Nicole. Friendliest bank employees I've come across. So friendly the minute you walk in the door regardless of if they are helping you. Come to this bank often for work. Great customers service here.

Edit:
I appreciate that Wells Fargos media team was so diligent about following up to gain insight to the experience. I realize the actions of one teller shouldn't affect the overall rating of a business so I am changing my review to reflect the great follow-up to the original situation.

Original Review:
I was just at this location. Around 12:40pm 3/21/22 The teller was on the shorter side, black hair, heavy eyeliner. She was incredibly rude and dismissive. She told me there would be a charge for depositing a check so I asked what the charge would be. She roller eyes and just repeated "there will be a charge" it was very strange. She wouldn't tell me what the charge would be. I also needed a signature from a banker for a verification form to purchase government bonds. She did not seem to know have any information. She said I needed an appointment so I asked to make an appointment. I was told I needed to make an appointment on the app? Very strange. I should be able to make an appointment at my local bank. I literally just needed a signature as well. I have been thinking of changing banks for years and I think this was the straw that broke the camels back. I hope this gets to management so they can get this teller some more training. And have a discussion about her attitude.

The account specialist (Aldo Reyes) who helped us open an account today was very professional and very concise. It was refreshing actually. The account details and requirements were explained clearly to us. I've been to many locations and this one made us feel the most at home. I'm definitely coming back for future appointments.

Hi,
My experience with this branch is not bad but I'm not saying it's perfect.
I go to this branch almost everyday and I never had a problem with them.

Especially when I have to see the tellers.
They are awesome 👌.
I do like MEREDITH because she is helpful and always quick in her work.

She is the best for me :)

I visited at Saturday early morning for the very open new account. Those times I haven't any appointment. I asked Sultan Ayça Atkin and Angel Daniel Ayala . They helped me starting to open new account. They very quickly completed my request. . I appreciate each personal form of this Branch.
Thanks for helping me!

When I entered, it seemed very short staffed and full of customers. Regardless, the line was dealt with swiftly and an associate named Guitree helped me get the replacement card I needed. She was the most sweet, charismatic and relatable banker I'd ever met, and we had a wonderful conversation about nationalities, food and culture. Refreshing and enjoyable experience for both of us.

I love this branch! Customer service is great and all of the employees are friendly! Management is always around and they make sure you are taken care of.

love it great people & guys really sexy ladys all the time !!!

Always taken care of from safety deposit box to notary services

Adam is the man. Excellent experience as always.

Very convenient!

6 people watching two tellers; with a line out the door. OK SO TODAY AT MY WORK WE TELL WELLS FARGO CC AND DEBIT HOLDERS OUR PROCESSING MACHINE IS DOWN.

It's always and I do mean always (only have been a wells fargo member to this store for a few months)but it's so busy bring a book or your phone fully charged to keep you from going crazy 🤪 in line.. I'm disabled, it's not noticeable and standing in line for an hour in the cold really hurts me really bad! I suppose I could go say something but it would be good if they could bring some outdoor chairs out and provide wipes to clean them off for the patrons or hire more tellers (what a concept) I'm sorry normally I try to only write positive reviews orjust don't write anything for not good experiences but this has gotten under my skin, I used to be a wells fargo member (most of my life, since age 6) used to be such a down right pleasure to have a bank that provided such great customer service (and when I was a kid they used to have cookies and coffee, water etc. I know this can't happen with covid, but I stopped banking with Wells Fargo because I was getting charged for everything single thing I did to the point since I wasn't using the account they closed it after taking all my money out. I vowed to never go back. Ive been banking at b of a for over 20+ years and have NEVER, EVER had one problem! I have to sign up to different bank for a payee account and things are OK about fees because of this reason (I think) so far. But the lines at this branch? OMG!!!

Rather Sucked Today - No Help and No Service - to boot, 3 out of 4 ATM machines were out of cash. Really makes me wonder where they are headed as an organization.

First off I want to start by saying i’ve only ever had good customer service here! The employees are always kind and helpful so my 1 star is NOT because of customer service. I’ve been going to this location for about 5 months every other week as this is where I cash my checks from work and it’s right up the street from my house. It doesn’t matter what day of the week or what time you go they are always ridiculously busy with only 2-3 tellers working so make sure you have at least 20-40 minutes to spend here. You would think with this kind of constant volume they would have hired more tellers by now or moved some of the people that are constantly sitting at their desk (with no customers) up front. I’m not aware of how the bank scheduling and duties are handled but clearly something isn’t working here….