Fix Auto El Segundo - Jim & Jacks

Top night service from beginning to end. I was contacted with the progress of the repair from start to finish and at the end the entire bill was explained to me as to what was done to my vehicle . I would highly recommend this Company. I was a little hesitant because I only trust Infiniti regarding my vehicle, but I am absolutely satisfied.

Fix Auto El Segundo - Jim & Jacks did a fantastic job with the body work on my Tesla. Ana was the team lead. She is very friendly & professional, gave me an accurate timeline for the repairs and even authorized buffing out a few other minor scratches - at no extra charge. They communicated well with my insurance company. My vehicle looks like new - very pleased and highly recommend!

The service was great. Megan totally understood my dilemma with the rental car situation and moved quickly to help.get my car repaired. My only issue was the valve stims on both front wheels are a different color.

Jim and Jack's did a fantastic job on fixing my vehicle. It looks as good as new. Megan was extremely helpful and did a great job in getting things done in a timely manner.
If you want your Vehicle fixed to like new condition. Go see Jim and Jack's.
Thank you for doing such a outstanding job on my car.

Jim & Jack’s did an amazing job in repairing my vehicle. My point of contact there, Monica, was very helpful, and provided frequent updates too. Quality of work was also first class.

Fix Auto took an awful experience for me & turned it great! Unfortunately, someone broke into my car and I needed a variety of things done to help repair it - replacement of door, re-paint the new door, calibrate sensors in the new side mirror & even re-tinting the new window to match the rest. Fix Auto went through my insurance easily & kept me informed the whole time. They even offer Enterprise Rental within their facility (El Segundo location). Super convenient! I would recommend & return to Fix Auto as needed in the future. :)

Was very happy with Megan’s help. I thought I would need my bumper painted due to a minor incident. She looked at it and said she thinks that the wonderful car wash guys could check it out. Sure enough they were able to clean it up for me. Very happy with there a response. Everyone very helpful. Thank you again.

Highly recommend this auto body shop. They give excellent customer service and over deliver on timeline. I done 2 repairs with them now and they always get the job done ahead of time. Paint looks brand new. Best body shop in the south bay

Fix Auto was listed as an approved Tesla repair shop with my auto insurance so I decided to get my repair done at this location. The entire team at Jim & Jack’s handled my claim very well from start to finish. Monica was the team member assigned to my car and let me know what the extent of my damage was and gave me a timeline on when the repair would be done. They also provide warranty a very good warranty for their repairs. I would go back or recommend anyone in the El Segundo/Torrance area to go with this location.

Fix Auto El Segundo - Jim & Jacks did an excellent job repairing my Tesla Model 3.
Richard was my representative, and provided outstanding friendly customer service. He was very professional, respectful, and finished the repairs ahead of the projected delivery schedule. Richard is in a word: awesome!

Everything went smoothly. From checking in the car to picking up the car, and leaving the rental with Jim and Jacks. The car looks great and is driving well so far. They were recommended by State Farm, I did my research before choosing this shop (even if your insurance recommends a shop do your research). Jim and Jacks actually lived up to the online reviews. I would recommend them.

This Google review deserves more than 5 stars. I’m very pleased with Abel who was the person assisting me throughout my car process. He kept me informed throughout my car process and went above and beyond my expectations. I had many questions but he was pleased to answer them, never did he hesitate or complain. Jim and jacks is very fortunate to have him as an employee. I never want to crash or be in an accident but if I do I will return here but ask for Abel to be the one to take care of my case! Great job Abel

I believe Monica is our service provider. She's reliable professional and keeps up to date communication in the progress of your vehicle. I trust their workmanship and the service! Our family are repeat customers

Richard is the best! He is professional, courteous, polite. friendly and stays in touch. I never ever doubted my car would not be taken care of. The craaftmanship is sexond to none! You all are a great company and i will refer people to you!

Fix Auto provided a great experience while dealing with an unfortunate situation. The service I received throughout was top notch. I was kept informed about the status of my repairs. They helped me get a rental; the pickup and return was seamless because of the relationship they have with the rental car company. I thank Monica for representing Fix Auto so well. I highly recommend Fix Auto!

I had a very complex situation. And they made it really easy for me. The worked with insurance expertly, so I didn't have to. They went over and above in every imaginable way, including in the end, when insurance considered my car a total loss, and I lost my garage remote control under the (almost impossible to remove) center console, they helped me try and try to get it out, brining in magnets, etc., and we couldn't retrieve it. After I thanked them and gave up and left, I got a call from them 20 minutes later telling me they were able to retrieve it for me. These people are really the best. Over and above doesn't even capture it. Don't let their professional and efficient demeanor make you think other wise when you first walk in. They are good at what they do, and they'll have your back.

Fantastic service.
They knew exactly what they were doing, were super responsive and communicated incredibly well.

I've dealt with other auto collision places (for this exact collision) and they were subpar at best, compared to JIM & JACK'S.

HIGHLY recommend.
Especially for TESLA owners.

Just had my third auto body repair completed at this shop - as expected (even prior to turning in the vehicle), the result was nothing short of excellent! Abel was especially helpful - he stayed on top of everything and kept me fully informed of the repair progress. Jim & Jacks - quality you can expect and depend on!

First time bringing my car here an loved the service 🙌 ana was very helpful an was always on point when it came to updates will bring my car back n here an will also recommend to other. Thank u so much fix auto for the help an u guys washed n vacuum my car. Went out n beyond 100% satisfactory

Very easy process; my vehicle (Tesla Model Y) was in a rear end collision and although it was minor, Fix Auto Jim & Jacks did a thorough job of repairing the car. Very pleased with the overall experience and the quality of the repair (They are a certified Tesla collision center).

It was also quite efficient; the staff was informative and prompt, and the on-site Enterprise car rental service is very convenient .

Would recommend for anyone requiring collision service.