French Hand Laundry & Dry

Great service! I took a silk outfit to a dry cleaner in S.Pasadena and they said that they wouldn’t be able to get the stain out, and recommended this place. They took care of it 100%. Fair price, and the kind woman behind the counter even sewed on a tiny clasp where I had a small safety pin- free of charge!

French hand Laundry is a landmark in Pasadena. I love seeing old businesses survive the test of time. Not the cheapest but one of the best services.

What a phenomenal business - My family is from Pasadena and had told me that the only people who could a very old stain out of my grandfather’s suit I inherited would be these lovely folks. We live in Texas, so we had to ship the suit after every dry cleaner here said it couldn’t be fully cleaned. The communication from the owner was exceptional, and not only did they get the stain out completely, but they restored my grandfather’s suit completely getting rid of the shininess of the material that came with age. It looks new even though it was made in 1985. I can’t explain how much this means to me. Moreover, the price was very reasonable. Thank you so much!!!

My go to cleaner for all my most precious textiles - wouldn’t trust them with anyone else

I’ve always had great experiences with the French Hand Laundry. I trust them to do a thorough job cleaning garments that can’t be machine washed. They’re expensive, but i don’t mind spending the money on nicer items I want to keep for many years.

I’ve been going here for years and they are the absolute best! Yes they are pricey, but I only bring my designer pieces here (totally worth it) and they do a wonderful job. I’ll always be a customer!

Outstanding quality for dry cleaning and laundry. They normally take a week to complete the cleaning, so it is not fast but they do things right. They have not changed their prices in several years but it is not the cheapest place.

Outstanding service, these two sisters do an excellent job welcoming customers and giving a level of attention and detail uncommon at other cleaners. Pricey but exemplary and worth it.

Impeccable customer service and results.
They always remember your name!

Best best dry cleaner. I have been going for years.

Awesome place !!

*BUYER BEWARE*
I dropped off my wedding outfit to be pressed only, two weeks ahead of my wedding. It is a silk set made by The Row. It had all original labels and price tags attached. Easily the most expensive thing I’ve ever purchased and I just loved it. As gross as it sounds, the fact that it was made by The Row was important to me for sentimental/ fashion reasons and for potential resell.
When I called in on the promised finished date, I was put on hold for ten minutes while they searched for my ticket, which had been lost. The woman on the phone said they were running behind because they had been on vacation the week before, and they would “see what they could do” to get it to be by my wedding…. No promises, no phone call. If I hadn’t called them proactively, it would have gotten completely lost. Long story short, after three phone calls and a few tears, I was able to pick up my outfit.
Fast forward to an hour before my wedding. I pull the outfit out of the plastic to lay on the bed to be photographed. This is when I find that, not only have the price tags been removed, the inside designer labels have been removed as well. Neither were mentioned or offered to me, when I went to pick it up. I was devastated. It definitely wasn’t how I wanted to feel in that moment. I brushed it off and called them on Monday morning. I was told that they never take the label off. Complete denial. I called several more times to see if maybe they could locate them. Between the three people I spoke with, I was told that the labels were thrown away, and also that they would never remove the labels or price tags for pressing. I did not even get an apology until I asked for one.
I have suspicions that these labels may be repurposed on their end, as they inherently hold value. Either way, it’s been a horrible customer service experience, and I am still very disappointed to have lost the labels on this sentimental and quite expensive outfit. I would not recommend this place to anyone.

I took my great grandmother’s Point Venice tablecloth to the owner, Susan, over two years ago. She promised to evaluate it for repair and call me with some options and costs. I never heard from her. She has not been available when I have called.

Finally, I gave up and called to ask for my cloth to be returned. I’ve called three times in the last four months. Each time I’m told they’ll “look for it” and ship it “ right away”. I’ve left my personal Fed Ex number so they won’t have to pay for shipping. I’m getting no results.

It seems clear they have lost it, it is time for me to file a claim against them. This is crushing, as the cloth is a family heirloom, beloved by my whole family.

I write this now to caution others- do not leave anything of any value with this place.

Do not come here will Ruin your clothing and stain them

Very horrible service ! don’t go here
wouldn’t even want to give one single star