Mercedes-Benz of Arcadia

Always a pleasant experience at this dealership. A special shout-out to Kevin Wang from the sales team for always being there for customers and coming through with all his promises. Definitely recommend coming in and working with Kevin if you’re interested in getting a new car!

Great experience. Scott was patient with us, answered all of our questions, and helped to get us a good deal that worked of our budget. Billy from finance was also very helpful and had the solutions that worked. Also a shout out to David who took us on test drive and walked us through all the features of the vehicle. Overall, they made it easy to get the vehicle we wanted.

Scott and Stacey did an amazing job finding the car I was looking for within my budget and personal tastes. They were friendly and courteous and took the time to address any questions I had. I am a five time customer of Mercedes and recommend this dealership to existing and new Mercedes customers because it wasn't stressful, I was treated with respect, and got a beautiful car without any hassle. Thank you!!

I can't say enough about MB of Arcadia, they truly deliver! From the lovely Sadith Ching who helped us with our test drives & made the whole experience special, to the amazing Peter Lieu who made it so quick and easy with paperwork for our lease, this was a truly incredible and luxe experience! Previously my husband and I had shared a Tesla Model 3 for 5+ years and I really wanted an luxury EV SUV (we have solar at our house and are used to the EV lifestyle, just wanted an upgrade to a second vehicle). The timing is perfect as Mercedes has announced pairing with Tesla for a Supercharger adapter coming early next year. What an incredible lease deal Peter and Mercedes of Arcadia gave us! I can't say enough. Tesla and other EV carmakers need to step up their game to the high level set by this dealership! Thank you, Peter, Sadie and the lovely folks here! We can't wait to come back!

"Buying a car from Mercedes Arcadia dealership was an absolute delight, largely thanks to Stacy. From the moment I stepped onto the lot, Stacy's professionalism and genuine warmth made the entire experience seamless. She listened attentively to my needs and preferences, guiding me through their impressive selection with patience and expertise. Stacy's knowledge of the vehicles, coupled with her transparent communication about pricing and financing options, instilled confidence in my decision-making process. Her dedication to customer satisfaction extended beyond the sale, as she ensured all my questions were answered and even followed up post-purchase to ensure everything was to my satisfaction. If you're in the market for a new car, I highly recommend visiting Mercedes Arcadia dealership and asking for Stacy – you won't be disappointed."

After weeks of searching and outreach to multiple dealerships, Winnie and Stacy helped me get into my new car. They were friendly, informative and patient.

I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales process a pleasurable experience. Excellent client services

Always a pleasure to work with David Cho! He has made our experience with service amazing and has taken great care of us. We will be back for more services

Wow, the dealership was absolutely amazing! Their team was incredibly helpful in assisting me with purchasing my dream vehicle. They were straightforward, efficient, and made the entire process an absolute breeze. Solomon Wang was an absolute rockstar and went above and beyond to ensure that everything was perfect with my purchase. Not to mention, the hospitality was top-notch! I couldn't be happier with my experience and I can't wait to hit the road in my new ride!

I did a lot of research on leasing a new car and I’m so glad that I found Kevin from Rusnak!! He was very attentive and helpful. I got my car at a very affordable price, thanks to him. I’ll definitely recommend him to anyone who wants to buy or lease a Mercedes car.

Very satisfied with our absolutely amazing experience from the beginning to the end.
Jay Cao initially reached out to me to see if I was still interested in a Mercedes (as I had initially reached out to him a few months ago), we discussed different options for the car that I was interested in, he helped us with the test drive, was very informative about all lease options and all available rebates for the car, was never pushy at all, very courteous, most importantly got us a very good deal (basically made the deal that I wanted happen), after we decided on the car helped us with doing most of the paperwork before we go to the dealership to make sure our time is not wasted, and finally took his time to go over all the details and settings of the car.
I absolutely recommend Arcadia Mercedes and Jay to anyone who is in the market to get a Mercedes.

I just had a wonderful experience purchasing a car from Stacey Huynh at Mercedes Benz of Arcadia. Every part of the experience was great. She was very honest and straight forward, gave an accurate description of the vehicle so that when I showed up to the dealership there were no unhappy surprises. She was very negotiable, understanding, compromising and professional. She represents her dealership well and takes pride in her work. Everyone that I came into contact with was very nice at MB of Arcadia. I highly recommend Stacey Huynh.

Had a great experience leasing a 2023 EQS SUV. The staff were very friendly. Mark our leasing agent was extremely patient and knowledgeable. He made the process go smoothly and we definitely will come back in the future

This was the most pleasant car buying experience ever!!! The salesman was very helpful and a pleasure to work with. From beginning to end, everyone worked diligently to make sure I got the car I wanted. I bought an EV, my first one, and the sales team patiently explained to me, everything I needed to know. I would highly recommend Rusnak if Arcadia!

I hate that Rusnak Arcadia was the 5th (!) and last Mercedes dealership I came to when it should have been my 1st choice. Too much time and effort wasted elsewhere. I was 4 days past my lease deadline for my 2021 GLC300 so I was frantically trying to find a good deal on a new lease. Was aiming for the new 2024 GLC300 but because of *inflation* the monthly rates everyone was giving me was ridiculous.
BUT I believe fate saved the best for last, because my salesman, Joseph at Rusnak Arcadia, was fantastic. He listened to my needs, stayed in the $ range I asked, was straightforward yet fair, and never pressured or pushed for another vehicle that would “work with what I’m asking.” (All the other dealerships were trying to shove the GLB or EQB down my airways for some reason).
I came to their store at 530P on a Saturday. And by 6P I was already signing papers for my new 2023 EQE 350+ SUV!!!! Like whatttt?! I had no interest in getting an EV until that night. And I definitely couldn’t believe we reached an agreement on the price since MSRP for an EQE>GLC!!
The ONLY issue I encountered was they had a sudden network/system disruption which held up my paperwork process AND they were about to close at 7P. I was totally fine with this since Joseph and his manager Sam Lee were so pleasant and explained the issue to us.
I came back the next day and the process was so quick. I even enjoyed negotiating and speaking with Harry from their finance dept (which usually is the bane of my existence, not Harry, but the dept overall 😜).
Overall my experience here was a 10/10. Would recommend to anyone interested in getting a Mercedes Benz…. You will not regret doing business at this location. Thank you again Joseph, Sam, and Harry for my new EQE SUV!

I recently have a Mercedes-Benz EQE from the Rusknak dealership, and I have mixed feelings about the overall experience.

Firstly, I must say that the car itself is fantastic. The Mercedes-Benz EQE boasts impressive features, cutting-edge technology, and a sleek design that truly lives up to the brand's reputation for luxury and performance. I couldn't be happier with my choice of vehicle.

The dealership's service, too, was commendable. The staff was courteous, knowledgeable, and always ready to assist. They made sure I had a smooth test drive and answered all my questions, which I appreciated.

However, there is one aspect of my experience that left me slightly frustrated. The paperwork and administrative procedures at Mercedes-Benz Rusknak took an unnecessarily long time. It took nearly four hours to complete the paperwork for my purchase, and this is where I encountered an issue.

It's perplexing that, despite having three cars from Mercedes-Benz a decade ago, I found myself in a similar situation with the paperwork duration. I expected that advancements in technology and processes would have streamlined this aspect of the car-buying experience. Spending four hours just to complete the paperwork felt like a significant waste of time, and it was not in line with the overall premium experience that Mercedes-Benz promises.

In conclusion, my experience with the Mercedes-Benz EQE and the dealership's service was mostly positive. The car itself is a marvel of engineering, and the dealership staff was professional and helpful. However, the excessively long paperwork process was a drawback, especially when compared to my previous experiences with the brand. I hope Mercedes-Benz Rusknak can work on improving the efficiency of their administrative procedures to enhance the overall customer experience.

I recently purchased a Mercedes-Benz AMG GLC 43 from Mercedes Benz of Arcadia, and the experience was exceptional. Alyssa, who assisted me online, was incredibly helpful and professional. The 110-mile drive was well worth it as we were greeted by Mark, our knowledgeable and friendly sales representative. The entire team, including the finance expert, was professional and made the process seamless. The showroom was stunning, and the complimentary tea and coffee added a delightful touch. We'll definitely return for our future Mercedes needs. Highly recommended! ⭐⭐⭐⭐⭐

From the moment I stepped into the dealership, I was warmly greeted and immediately paired with a consultant named Bruce who guided me through the entire process. Bruce was not only knowledgeable but also incredibly attentive to my needs. He introduced me to various models, offering suggestions based on my preferences to ensure the car I selected was the perfect fit for me. What impressed me even more was how thoroughly he explained the car's features of every aspect. Whenever I've had questions or needed clarification on something related to the car, Bruce responds promptly to my texts. The entire team at Mercedes Benz Arcadia carries themselves with a level of professionalism and respect that is genuinely refreshing. My experience has been nothing short of excellent, and I wholeheartedly recommend this dealership to anyone looking for a seamless car-buying experience.

I trust Rusnak and their products, I’ve had many great experiences with them, this is not the first time I buy a car from them this is my 5rh car and I will always buy their products. The sales people are so professional and the cars are delivered perfect. Trusted name.

I had an exceptional experience with Brianna Escalona she was incredibly sweet and helpful throughout the entire process, She made my first car purchase so smooth and enjoyable, the whole process was done so fast she had so much knowledge and patience showing me the cars within my price range and cars I told her I liked, ensuring me that I made an informed decision as this is my first vehicle purchase ever I highly recommend her for her outstanding service, I was recommended by my sister who also purchased her vehicle with Brianna and my dad and cousin are now looking at cars to purchase with her as she made us all feel so comfortable when they came with me!!!! Bravo mercedes of Arcadia 100000/10 experience

Stacey is a very good salesperson. Because we like her, we have purchased two cars through her. It is a great car buying experience and after-sales service.