U.S. Bank Branch

The manager (Jannet) and staff (Christian) are both very knowledgeable and friendly. They have taken the time to answer all my questions and set up my accounts exactly the way I need. They are proactive in following up all aspects of my complex personal and business banking issues (including accounts with multiple authorized signers in several different locations). No other bank I have been to has been able to take care of my needs as well as these fine people have done. I would give you more than five stars if I could!

Everyone that works at this location is very personable and sincere. We laugh every visit and I see them treating other customers with the same kindness. I only go to this location.

Easy to access ATM or counter. Beautiful store and perfect for rest stops. Restrooms are in the back of the store if you need. Just go down aisle 9-but you’ll need to ask someone who works there for the codes for men or women’s.

You can't find another bank more friendly and knowledge than this one with its convenience opening 7 days a week. More of a relationship bank feel. Any problem or need I have, Ramez Habib and his staff are always there with a solution!

Good

Please help me with a settlement to pay us bank back

Staff was very helpful and friendly

Helpful

The people that work there are coo. This isnt a rating of them, I’m not judging them I’m sure they all are respectful and professional. I just wanna make a complaint more so for who ever is in charge of this location. The atm sucks, been goin here for 10 years, most the times the atm loads at the rate of a sega genesis bought from a swap meet in 1984 that only plays bootleg games from shenzhen. But now theyve updated the machine, i guess i cant have it both ways. The new “improved” and updated atm machine straight up stole $400 from me during a cash deposit with no warning and me entering the bills in crisp and straight and right side up and removed of crinkles and folds. Only 4 bills even tho it says u can put up to 20 or 30 bills at a time. It malfunctioned with simply 4 bills, then said “you’re transaction will not be processed” n spat out a receipt that basically said tough S buddy, better luck next time” I called the bank n basically they gotta go thru all these legal papers and fraud departments and 45 day long waits and bla bla. Like yo, just unlock the machine and give me my money back n let me take it to a real person not some machine a dude in silverlake made inbetween his reddit scrolling 😂😂😂😂

Woman I spoke to on the phone was certain a standard procedure that other US Bank locations can complete without a problem is not something her branch is able to do. She seemed kind of snippy too.

I’d highly recommend visiting a different branch.

This branch is worst of all the branches I ever visited. This morning I went there to get a duplicate deposit receipt since I lost the original. They told me to wait few minutes then will take care. Every few minutes they kept giving different excuses and every time promise to print out in a few minutes even at one point they told me vacates the chair and wait in standing which I felt a big blow on me.
At that time I was the only customer and another chair was empty.
75 minutes later they told me they can’t help me. My question why all this time they were telling me that they will print the receipt.
Please check today’s video from 11am to 12:15 pm

US Bank literally will take advantage of you! they won't even cash a check that is from them selves unless you pay $7. Why would they charge you if the check is theres? They have closed accounts on many people that I know of, for apparently violation on terms and agreements, "a complete lie im sure of it". Anyway, this is a big bank and completely 2 faced to clients/customers. Please bank with someother bank! Mabe a credit union!

Visited the US Bank inside Ralphs Supermarket on Sepulveda Blvd in Westchester today. The teller was a very cordial young man who treated me with the level of professionalism/ respect & customer service that we can all appreciate. However, when I asked him a specific question pertaining to one of their products, I questioned his response and asked if he could double check with his manager Annie Koh. I observed her less than positive demeanor from the window as he asked. When he returned with a less than favorable response, I tried to further explain to her what I was trying to do. At which point she RUDELY & SARCASTICLY told me to go back to the branch I opened the account and maybe they will do it. I did not have an issue with being told no, but rather her attitude in response to my inquiries.

Bottom line: Ms. Annie Koh needs a refresher course in US Bank’s Customer Service practices. Her behavior today was completely unnecessary and warranted.

Every time I come into this branch it takes 3x as long as any other branch. The employees just don’t seem to have the knowledge and experience as other branches.