Speedway

I had an unexpected and amazing customer service experience! I bought random items for a gift exchange, but I changed my mind later on. This was on a Wednesday night. I went back about 15-20 minutes after the purchase to return the items. The tall male clerk was going to assist me when the female clerk gruffly intervened and said they don’t do returns. No biggie, but I tried to reason with her that she had just rung me up a few minutes ago and still she refused lol. The male clerk kindly advised me to return the following morning so it could happen. Super nice man! I then asked the female clerk for a receipt, but she immediately responded they don’t give receipts. When I told her they should be able to she replied “Well you didn’t ask for one” with an unnecessary attitude. I didn’t care about Miss Grumpy, but I honestly didn’t want to lose money for the items I got! So, I did go back the following morning.

Again, I just wanted my money back and didn’t even care about the rude interaction. But I have to say the morning clerks had a completely different demeanor compared to this lady! lol Approachable and helpful. The morning female clerk took down my information and explained she would pass down information to Jasmine (store manager.) I thought nothing was going to come out of it. But Jasmine did call me, on her day off, and even asked me to share my experience with her. Jasmine apologized for the clerk's behavior and granted the return. Tyler handled the return and was also kind about it. It was a pleasant surprise! I didn’t expect such good customer service from a gas station.

Best price for gas in/near Monterey. May change day by day but cheaper than Costco when I filled up.

Cheapest gas in the area. Pumps had a tap reader making credit card payment very fast. The windshield cleaner was filled and soapy instead of just being dirty water like most other stations.

Best user experience for fueling. Brand new pumps and great location. Decent price. Full send

Always cool service. I guess 7-11 just acquired speedway. Slurpee

Fair prices and a good location

Best place great service

Muy bueno

The cashier was very rude. Please invest in hiring folks with manners.

Pumps slow / out. Whenever I have to stop here it’s never a good experience. Decent gas price but do not recommend.

Associates are always on their phones, always rude or upset because we come in to buy stuff. Like come on its your job to help the customer walking in. If you don't like your job you can always look for another one. But please be nice to your customers its part of your job description im sure

Got Gass thus morning and the last 1.oo I was putting in felt like air was going in. I felt my Gas going into the tank and it stop and didn't feel anything going into my tank. U guy need to check your Gass pump

Tow truck driver in parking lot looking for girls alone in cars with extremely bright flashlight blinding everyone around. DO NOT GO HERE AT NIGHT UNLESS YOU WANT TO GET HARASSED!!!

What a pathetic gas station? In the world and age doesn’t take any credit cards, debit cards, Apple Pay. How are they in the business with just accepting cash?

Horrible service. Went on Saturday tried to pay with debit card. It declined twice due to lagging in systems ended up paying with cash. The money from my bank account was still taken out. Called my bank and now they are trying to stop the payment. Tried to call speedway and phone number is not i. Service. I live 3 hrs away so it’s not like i can just pop in.

The pumps are old and have problems. Pump was not labeled broken, notifying customers that it wasn’t working. After notifying attendant that pump wasn’t working, he proceeded to say “ ya someone else said that pump wasn’t working”. So, instead of marking the pump, he continued to listen to his junk, what he calls music. Thanks Speedway! New location should be set to higher standards.

In the midst of COVID19 while stores are mandated to have employees wear masks to protect customers, the young male clerk was not wearing a mask and flippantly said that it was in his car. The level of disrespect and disregard was astounding. I won’t return to this business again.