Best Western Golden Key

Clean room, exceptional staff. Mindy, Cindy and Windy (seriously) were all so wonderful to us. Appreciated the spa and pool each day we stayed. Location is right on the highway, so it's not a quiet spot. The upside is that there are a lot of places within walking distance. Grocery store next door, hiking trail right up the road, cute pay by the hour arcade nearby, and don't miss Ikeda's! Ikeda's has a great farm to table lunch counter, a country store with local produce and dry goods, and their pies must be spectacular as I saw people carrying them out i stacks. Clearly I would stay here again.

Nice clean hotel. Decently priced, good breakfast. Very friendly clerks. Spa was nice & hot. The pool was clean but not heated. Hotel sets right on frontage road to I-80, so not exactly a quiet location. But most of the rooms set back a little ways.

We have stayed here many many many times and I can say that the staff here are the absolute best! Clean rooms, amazing staff and good location. Thanks for the great stays, hope to visit again soon!

I was actually pleasantly surprised how nice this place was. The rooms were clean and I like that it has hardwood floors inside the rooms (not carpeting). The breakfast was great and the staff was very friendly. This was a great experience overall. I also love that they have good bedding It’s appalling when hotels/motels have terrible bedding and this place had 100% cotton sheets & duvets and comfortable mattresses. We will definitely stay here again when we go white water rafting nearby.

I would like to say thank u windy you are great! Your the reason I came back even though it’s out of my price range at moment ! But you are awsome ! I just wanna say thank you ! You went above n beyond you will always be remembered ! And I will be coming back! Thank u!

Great breakfast spread...it's free,too.I booked into the place because there's smoking room available and was pleasantly surprised with everything else! Good service.Exceptionally clean room...and awesome breakfast!

I recommend this hotel. The front desk staff was very professional, attentive, and welcoming. The room was very clean and the daily maid service did an excellent job. The bed was comfortable and cozy; I slept through the night better than I do at home. There were several breakfast choices and plenty of tables for seating. Parking was convenient and right near the room. The area felt very safe. I stayed two nights while visiting family and found the nearby grocery store and restaurants for take out very convenient. I plan to stay at the Best Western Golden Key Hotel for my next visit.

Cindy was able to get me the last room of the night. There was so much snow on Donner Summit, I couldn't get home. She was helpful and pleasant, thanks for saving me from sleeping in my car. I had a room on the second floor with a nice view of a cherry blossom, or some other kind of tree with pink flowers. It was pouring rain. It was nice to sit inside and watch it rain. This hotel is close to lots of dining options, I went to Auburn Thai Garden, delicious!
My room was quiet and clean, shower was hot and had good pressure. I really liked that they have shampoo and conditioner hanging in the shower in bulk, really cuts down on plastic waste - great job Best Western, I wish more hotels did this. I slept well, bed was comfortable. Internet worked well, I was able to attend three virtual work meetings with no connectivity issues.
Breakfast was delicious! I made a fresh waffle, the best! I also had a veggie burrito and half a bagel, cranberry juice. I was happy with the options. There was also cereal, fruit, and sausage egg sandwiches. Windy answered my questions in the morning, assisted with my checkout, and was just generally helpful.
I rarely stay at hotels but I had such a nice time, I think I will be back. It is nice to have a customer service focused, clean place to stay close to Donner Summit.
Thanks for the room and the service! Great job!

The staff were very friendly, giving us ideas about where to eat locally. The rooms were very clean as was the entire property. We will definitely stay again if we are in this area!

The interior was very clean and very spacious.
I like seeing pleanty of staff around. Cleaning and doing a great job.
The breakfast was good. They had waffles you can make. Cereal, muffins egg and sausage sandwich. Hard boiled eggs. Fruit. Oatmeal. And probably more stuffs. The front desk was very nice.

We ended up here 3 day instead of the planned one day, and the amenities and staff made a difficult situation very enjoyable. I was pleasantly surprised at our stay here. The pool was great and everyone was helpful and friendly. Thank you.

Nice place to stay just before you hit the Sierras. Clean room. Nice staff. Pool and hot tub. Lots of construction workers seem to stay there. Breakfast was mid

The number of stars given are based on the price of the hotel. We were there for a race at Mammoth Bar and the hotel was very close. Our room was clean and spacious and the property was well kept with a nicely done version of the usual free breakfast. The staff was friendly and helpful. It was a good value and we’d definitely stay there again.

What can I say about the best western. I wanted to say I love the rooms and the very nice customer service front desk . This is a awesome hotel to spent the night. Wanted to say this hotel will make your day with a front desk smile to a welcome back to the hotel experience . Cindy and the owner do such a awesome job keeping up with the rooms and the design. There so much that I can say that will make this review an awesome day . The housekeeping always has a smile and a politeness. I wanted to say the people in the front desk are amazing Cindy does a awesome job on keeping things what's in needed of the hotel . I miss you guys and I wanted to say this review will make you guys day by saying keep up the awesome job on making this hotel so nice. The break room I will say is so nice on the remolding that I say it's better than it was before . Rooms looks awesome and amazing. When I went to visit I added a wow . This is a awesome job on the floor and the break room. Honestly so much is done that best western that you and the owner did a awesome job . Please keep up the awesome work on making this hotel a number 1 hotel which it's is already. I'll never forget you guys

We had to evacuate because of the Mosquito fire and everyone that works there was so helpful. Room was clean and inviting. They have great rates and are pet friendly. They bent over backwards to make everything ok for my family. Thank you.

UPDATE: (May 2023) We were back in Auburn for a meeting and stayed here because we had enjoyed our stay here two years earlier. We had another great stay. Clean, comfortable, great staff. If we are back in the area in the future, we will continue to stay here.

(Feb 2021) Considering COVID, the room was very clean and comfortable, the staff was very friendly and helpful, the parking lot is well lit, and the grab-n-go breakfast option was great. We enjoyed our stay.

Clean, comfortable, great location. The parking lot was well lit and felt safe enough to leave a car full of belongings overnight. Breakfast was decent and the staff was extremely helpful.

Overall it was nice and clean and up to date. We had a small fridge and microwave in the room. The parking area was extremely well lit. They had a good breakfast, no scrambled eggs, but they offered hard boiled eggs, they had waffle makers, and the offered breakfast burritos and sandwiches in the fridge to heat up in the microwave. The staff was very friendly and accommodating . Spent extra $20 for an extra fold out bed.

The intention of my review is to praise the front desk agent who was working when we arrived at midnight on a Friday. I believe his name was Brad. We booked our room through Expedia and the reservation did not go through, so when we arrived he said we did not have a reservation despite it being on my phone with a confirmation. He felt so bad and was so accommodating regardless, he was able to book us a room through their system and gave us their lowest possible rate due to misunderstanding. Additionally, he spoke with the Expedia agent at that very time in front of us to ensure Expedia refunded all our funds for the issue despite that reservation being “non-refundable”.

Very nice place, with all the amenities. Decent deals, pet friendly, AWESOME STAFF. Delicious breakfast, good parking, pool and a big space to walk your dogs. Parking can sometimes be a hassle due to the big trucks but I've never had a big problem and I'm a frequent customer. Windy is the best!!, there are few more that I don't remember the names of but they all go out of there way to meet our needs