Best Buy Distribution Center

I went to pick up a new stove at this location yesterday and had an exceptional experience. The employee at the pick up window was very helpful and friendly, so we're two employees at the loading dock. They made the whole experience quick and effortless. Thanks to the team at the Best Buy warehouse in Ontario California.

I was in a bind and had to quickly order all my appliances after my other order fell through. After I rented a trailer, I was able to pick them up immediately. It is the Best Buy warehouse in Ontario California and has appliances for immediate pickup when you order online. Some of the items I picked up were back ordered in stores.

Came here to deliver a load. Entrance is a little tricky you have to go around the building all the way in the back and all the way at the end of driveway. Receiving is quick ans hassle-free. Good luck driver

Thank you for great service...I'm loving my new Washer and Dryer...🥰

-NOT A STORE, orders must be made online or with a store prior to arrival. This facility does not support a shopping experience.
-PHYSICAL CHECK-IN REQUIRED IN OFFICE, regardless of mobile check-in status.
-NO SHOWROOM, no items can be viewed prior to purchase, as this is a distribution center, all items are boxed/in racks
-Operations are different than in retail store, if you receive an email that says your order is ready for pickup, your order still needs to be processed and pulled up from the warehouse. Physical check in in the front office is required for this process to begin.
-Loading area is first come first serve, wait time can vary depending on the quantity of items pertaining to each order.
-This facility does not provide straps or direction regarding securing items to your vehicle.
-Name on order MUST match name on ID for team to authorize release of products. Make sure name matches before arrival.
-If any other person aside from the customer is picking up order, their name MUST be listed under Friends&Family. Team cannot release any order to anyone unless name is listed on order.

This is the second time I've picked up here and they are always friendly and efficient getting you in and out. The guys at the docks are courteous and load your items into your truck. There was 3 beautiful women associates outside checking in customers and the young lady directing where to go on the loading docks was super nice and gorgeous blonde like a model, my god just incredible beauties here. I might have to order something else to come back. Thanks Best Buy 👍

Heads up! They're closed from 1-3pm for warehouse sanitation. Fast, and courteous service. You park, and wait for your order to be called, when it is you drive close to the pickup area, and they help you load your purchase. I helped my uncle pick up a 55" tv. Warehouse employees were very nice! Good job!

Don't expect a store - warehouse distribution center. Show the bar code of your online purchase and wait for them to either bring it out (small item, several minutes) or have you go over to the warehouse delivery site (large items, dozens of minutes to 1-2 hrs wait time).

Ordered the item online and received a notice that ny order would be ready in an hour. Arrived around an hour later at the Distribution Center, showed my ID, and order number to a clerk. I was the only customer there. 10 minutes later I was instructed to drive to a loading dock in the back. There, I signed a receipt and the item was loaded into the back of my SUV. Surprisingly smooth process.

Efficient and cheaper way to buy appliances.
Ordered online, drove over, handed them the paper work, and they had us drive up to a service bay, and they loaded our brand new microwave.
Friendly and helpful.
Would use again.

1st time there. If you order online it's better than going to a store. Wait time is about the same.

Very easy to go and pick up my new flat screen. People there were very helpful and pleasant to deal with.

I would say my experience in this place is great. Staff is very nice and helpful, both office employee and warehouse worker are organized and friendly. I was there for Black Friday order pickup, before I going there the review online scared me, but turns out everything went smoothly. Will buy from them again.

Check in was super easy, directions on where to go were clear, was loaded and on my way all in about 10 minutes. 👌🏼

Great way to get your appliances or other orders the same day you order them. Very organized and wait time wasn't very long.

Good customer service for picking up an appliance. Easy, 15 minutes just like they said.

Thai is the pace I put the best service rating. The other location I didn't visit.

Easy to check in & pick up! Back right up to the warehouse door and the men load up your purchase! Super helpful and timely.

fast and easy & staff was very friendly

Best Buy is the best
Picking up my fridge